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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,286 Reviews

2,286 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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March 13, 2025

Great service. Jared and Fernando so very kind and helpful.Very Efficient and timely service ! More

by ENDLESSUMMER58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared and Fernando 5 stars each
Mar 13, 2025 -

Lithia Chrysler Jeep of Reno responded

We're glad you had a good experience with our team. Thank you for choosing Lithia Chrysler Jeep of Reno.

March 13, 2025

Quick and professional service, Brought my Jeep in for recall service no questions asked took about an hour to repair. More

by tom9147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Lithia Chrysler Jeep of Reno responded

We're glad to hear you had a smooth recall service with us at Lithia Chrysler Jeep of Reno. Thank you for sharing your experience, and take care.

March 12, 2025

I had another great experience at Lithia Jeep during my recent routine oil change, thanks to my advisor, Jared. He took the time to explain everything clearly and even provided helpful recommendations with More

by TLacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Mar 12, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that Jared had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

March 11, 2025

We think we were over charged for the head light you replaced the rest of the service was fine More

by GALENAMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 11, 2025

Ben and the service department takes care of my cars with a smile always. My jeep had a abs Waring and they figured out what was wrong and fixed it. More

by sunjjameskimm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Mar 11, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

March 11, 2025

It was great. Reasonable price They were very friendly, very nice and patient as well. Had a lot of patience with me and never rushed anything More

by il0016567
Recommend Dealer
Yes
Employees Worked With
Jared
Mar 11, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

March 11, 2025

Charley is great to work with and I'm glad he's back to work. He treats customers great and takes care of your needs. Thanks to Lithia Jeep for getting my Wrangler fixed in a timely manner. More

by Cornbinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Lithia Chrysler Jeep of Reno responded

We're glad you had a positive experience with our team and that your Wrangler was serviced promptly. Thank you for choosing Lithia Chrysler Jeep of Reno.

March 11, 2025

Charlie is a huge asset to Lithia, service was great and the result is perfect. More

by Bryan Davey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Lithia Chrysler Jeep of Reno responded

Bryan, it's great to hear that Charlie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

March 10, 2025

I very much dislike unitemized maintenance “suggestions. ” Also have better things to do than being bombarded with texts/emails requesting me to complete surveys. We can get an oil change and tire rotation f More

by mapeterson56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know, it was an oil change
Mar 13, 2025 -

Lithia Chrysler Jeep of Reno responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

March 10, 2025

we were very pleased with our recent service. Ben is the best service advisor ever we r More

by BAYLEEMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Owings
Mar 10, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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