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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,320 Reviews

2,320 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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August 18, 2023

We bought our 2023 Jeep Grand Cherokee from Lithia and he was our salesman! This man is a man of his word and that's harder and harder to come by anymore.. I had an issue with my display and Lithia wasn't wa More

by ccpinkham
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2023 -

Lithia Chrysler Jeep of Reno responded

We are honored to have your four-star review. Our Sales Team is thrilled to know they kept their word. Thank you for your feedback as it is greatly appreciated and will help improve our customer satisfaction here at Lithia Chrysler Jeep of Reno. Congratulations on your new 2023 Jeep Grand Cherokee and we happily invite you to come back and see us again soon.

April 07, 2023

I have been waiting for months for my windshield to be replaced. The service department is unhelpful and gives unlimited excuses. Unfortunately, no one cares. More

by Anje
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared
Apr 07, 2023 -

Lithia Chrysler Jeep of Reno responded

Hello Anje, We pride ourselves on the high-quality standards our Service Team maintains here at Lithia Chrysler Jeep of Reno. We would appreciate the opportunity to learn more about your experience. At your earliest convenience, please contact us directly so we can discuss this further. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

January 19, 2023

Great dealership and all employees are very helpful and knowledgeable. They all go above and beyond the standard. More

by pedsnrsamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Lithia Chrysler Jeep of Reno responded

Hello. Thank you for taking the time to leave such a positive rating. We are glad you were happy with our friendly and dedicated team here at Lithia Chrysler Jeep of Reno. Please come see us again.

January 18, 2023

I was able to get in early for an oil change/tire rotation. The did an excellent job, and they didn’t try to sell me something I didn’t need. More

by Lisa.atkerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Lithia Chrysler Jeep of Reno responded

Hello, we're happy to see that you had a positive experience with us here at Lithia Chrysler Jeep of Reno from your wonderful 5-star rating and review. We value delivering a superior experience when taking care of your vehicle. Thanks for choosing us for your service needs. Should you need further assistance, do not hesitate to give us a call or stop by.

January 13, 2023

Bob is great to work with. Always positive, never pushy, and completely professional. I would highly recommend Lithia keep and Bob for any of your service needs. More

by Kelli Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2023 -

Lithia Chrysler Jeep of Reno responded

Hi Kelli, we are glad to learn that you are impressed with the Sales Department of Lithia Chrysler Jeep of Reno. Our Sales Team will be excited to learn about this highly-rated review. Thank you so much for being one of our valued customers and we look forward to your next visit.

January 11, 2023

Charles has been helping me for years. . He always gets me in for my oil changes with zero issues. 5/5! More

by Marcus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Lithia Chrysler Jeep of Reno responded

Marcus, we are glad to know that you are consistently impressed with our Service Team. Thank you so much for being a valued customer of Lithia Chrysler Jeep of Reno and we hope you continue to choose us for your automotive needs.

January 06, 2023

I recently took my Jeep Wrangler in for scheduled maintenance. Jared was kind, helpful, and knowledgeable. I was having an incredibly difficult day and he was very understanding. I STRONGLY recommend More

by Anje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared in Service Department
Jan 08, 2023 -

Lithia Chrysler Jeep of Reno responded

Hi Anje, thank you so much for sharing your positive review about us here at Lithia Chrysler Jeep of Reno. Please don't hesitate to reach out if there's anything else our Service Department can do for you.

January 04, 2023

Bob was great he got my keep in fast and took care of it. Thanks More

by Stlc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Lithia Chrysler Jeep of Reno responded

Hello, we are so thrilled to learn of your enjoyable experience here at Lithia Chrysler Jeep of Reno with our Service Team member. We are so thankful for your amazing review and rating, and we hope you have a great rest of your day!

January 03, 2023

I was on time for my appointment and they were ready for me. Work was done professionally and quick More

by rnocarrtel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Lithia Chrysler Jeep of Reno responded

It brings us joy to learn that our Service Team was productive and assisted you in a timely fashion. We appreciate your business here at Lithia Chrysler Jeep of Reno and hope you have a wonderful day.

December 26, 2022

Great customer service. Very hands on and helpful. Staff is very professional. Lounge is always clean and comfortable. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GREG BAHL
Dec 26, 2022 -

Lithia Chrysler Jeep of Reno responded

Hello Mike, we are glad you enjoyed great customer service working with our team at Lithia Chrysler Jeep of Reno. We are here if you need any further assistance.

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