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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,297 Reviews

2,297 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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October 20, 2021

Great service. Prompt efficient service. Vehicle was finished as promised. Staff was very friendly and helpful. More

by sean
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Lithia Chrysler Jeep of Reno responded

We are grateful to have been chosen here at Lithia Chrysler Jeep of Reno. Thank you and we hope to see you again!

October 12, 2021

Scott is very stupid and unwilling to make things fair after Lithia continually screws me over and fails to correctly repair my car. He has the ability to write me a check for my requested amount which ac More

by FDL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dirk Westergard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Williford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Lithia Chrysler Jeep of Reno responded

Hi, Please know that we take your feedback very seriously, and we would like to discuss your concerns regarding your experience with our Sales Team. Please contact us at your earliest convenience. We appreciate your time. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

Oct 12, 2021 -

FDL responded

I already have and been handling this with corporate for months and even corporate isn’t handling the situation the right way.

Oct 12, 2021 -

FDL responded

If you are willing to write me a check for my requested amount, I won’t be suing. But I am talking to multiple lawyers about my options. If you would like to contact me personally, you may search my name in your system. My name is Zackary Ford. I bought a 2014 Hyundai Accent hatchback from Lithia Chrysler Jeep in July of 2020. My phone number is noted in your system. Please call or text me anytime but if Lithia wastes my time further, I won’t be happy.

October 10, 2021

Very friendly people always willing to help. Service department great. I enjoyed dealing with them. More

by Daytonalinda48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Conine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Peele
Oct 11, 2021 -

Lithia Chrysler Jeep of Reno responded

Dayton, thank you for taking the time to leave us a great review! It was a pleasure to work with you, and we look forward to your next visit.

October 06, 2021

Fit me in for a needed oil change before a trip. Truly appreciated. Was at the dealership just over an hour. More

by Nerd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Peele
Oct 07, 2021 -

Lithia Chrysler Jeep of Reno responded

Glad you enjoyed your oil change. We are so glad you chose Lithia Chrysler Jeep of Reno!

October 06, 2021

Great service. Bob was excellent again and made the visit pleasurable. Thumbs up to the service team More

by Nvpellett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your excellent experience with Bob! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out to us when we can work with you down the road at Lithia Chrysler Jeep of Reno.

August 27, 2021

The staff is always friendly and amazing! My appointment never takes longer than estimated and I’m in and out quickly. I will be buying more Jeep vehicles from this dealer as their service is unmatched! More

by Rjohns722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Peele
Aug 27, 2021 -

Lithia Chrysler Jeep of Reno responded

Thank you for the 5-stars and feedback. The team at Lithia Chrysler Jeep of Reno is glad your experience was friendly and amazing.

August 25, 2021

This was one of the easiest purchases I have ever made. Everything from the website to contacting the salesmen. Robert and Dirk have always taken care of us and we have never been dissatisfied. We will be More

by VA Supervisor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dirk Westergard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Peele
Aug 26, 2021 -

Lithia Chrysler Jeep of Reno responded

Hi, thank you for taking the time to write a positive review! We are glad to hear Robert and Dirk were able to help you find a great ride and were able to make your overall experience at our dealership awesome. If you ever need help with your new ride, feel free to give us a call at Lithia Chrysler Jeep of Reno.

August 20, 2021

Great customer service, very friendly and professional staff they are always happy to see you. Also super clean waiting room and bathrooms. More

by Arturo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Peele
Aug 20, 2021 -

Lithia Chrysler Jeep of Reno responded

We can't thank you enough for your positive review! We're glad that you went home happy! Take care.

August 18, 2021

Bob in the service department is very helpful. The warranty work was done properly, and the price was reasonable for an oil change and tire rotation especially at a dealer. More

by tigers06061972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Lithia Chrysler Jeep of Reno responded

Thanks for the great feedback! We are glad we could help and hope to see you at Lithia Chrysler Jeep of Reno again soon!

August 11, 2021

Great service with good communication. Fast service and well done More

by Bichonlvr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Peele
Aug 12, 2021 -

Lithia Chrysler Jeep of Reno responded

Lithia Chrysler Jeep of Reno thanks you for the 5-stars and feedback. Please come back and see us!

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