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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,334 Reviews
Today: 8:00 AM - 5:00 PM Open Now
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2,334 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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November 12, 2021

The service department is wonderful. Charlie is to the point and reliable. I never worry about being charged for things not needed. More

by nicole4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2021 -

Lithia Chrysler Jeep of Reno responded

Thank you for the great review and 5-star rating. We are pleased to know our Service Team ensured you had a good servicing experience for your vehicle. We look forward to your next visit here at Lithia Chrysler Jeep of Reno.

November 11, 2021

Have always been satisfied with service, Always friendly and courteous. Would recommend servicing to anyone interested More

by Rodtakemoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Lithia Chrysler Jeep of Reno responded

Hi there, Thank you for your excellent review. We are thrilled you had a friendly, accommodating, and helpful experience. We appreciate your recommendation and we are looking forward to your next visit with us here at Lithia Chrysler Jeep of Reno.

November 06, 2021

This dealership always steers you to the proper corrective action rather than the one that make them the most money. Took my SUV in for brake pads, they insisted the right thing to do was measure t More

by vince.loving
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Lithia Chrysler Jeep of Reno responded

Hi Vince, thanks for the positive review! We can't tell you how nice it feels to hear that our team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

Nov 10, 2021 -

Lithia Chrysler Jeep of Reno responded

Hi Vince, thanks for the positive review! We can't tell you how nice it feels to hear that our team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

October 26, 2021

Very friendly and accommodating. Bob was very understanding that we live an hour away and very informative. More

by Yonkers2121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Lithia Chrysler Jeep of Reno responded

Hi there, We are pleased that our team were able to make your journey worthwhile. Thank you for choosing Lithia Chrysler Jeep of Reno and we hope to continue to assist with all of your future automotive needs.

October 24, 2021

Ive bought 5 cars there had numerous repairs and maintenance done, they're always great, if you have the time to wait More

by edwin4321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregg , Nick Peele
Oct 24, 2021 -

Lithia Chrysler Jeep of Reno responded

We are pleased to learn that our team delivered a great experience for you. We do hope we can be of assistance in the future. Take care!

October 21, 2021

My service department person went out of his way to schedule me for a Saturday cause I did not get time off for work. My experiences with all the service department guides was very bad it was very bad More

by bonniejhyde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Lithia Chrysler Jeep of Reno responded

Hello, We appreciate you taking the time to leave your review and would like the opportunity to discuss any feedback you have. Please reach out to us if you would like to discuss this further. Best regards, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

October 21, 2021

I like bringing my car to the dealership. They are quick and efficient. The shuttle service is a great feature. More

by Wkback
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Phearson 5 stars
Oct 21, 2021 -

Lithia Chrysler Jeep of Reno responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road.

October 20, 2021

Great service. Prompt efficient service. Vehicle was finished as promised. Staff was very friendly and helpful. More

by sean
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Lithia Chrysler Jeep of Reno responded

We are grateful to have been chosen here at Lithia Chrysler Jeep of Reno. Thank you and we hope to see you again!

October 12, 2021

Scott is very stupid and unwilling to make things fair after Lithia continually screws me over and fails to correctly repair my car. He has the ability to write me a check for my requested amount which ac More

by FDL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dirk Westergard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Williford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Lithia Chrysler Jeep of Reno responded

Hi, Please know that we take your feedback very seriously, and we would like to discuss your concerns regarding your experience with our Sales Team. Please contact us at your earliest convenience. We appreciate your time. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

Oct 12, 2021 -

FDL responded

I already have and been handling this with corporate for months and even corporate isn’t handling the situation the right way.

Oct 12, 2021 -

FDL responded

If you are willing to write me a check for my requested amount, I won’t be suing. But I am talking to multiple lawyers about my options. If you would like to contact me personally, you may search my name in your system. My name is Zackary Ford. I bought a 2014 Hyundai Accent hatchback from Lithia Chrysler Jeep in July of 2020. My phone number is noted in your system. Please call or text me anytime but if Lithia wastes my time further, I won’t be happy.

More
October 10, 2021

Very friendly people always willing to help. Service department great. I enjoyed dealing with them. More

by Daytonalinda48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Conine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Peele
Oct 11, 2021 -

Lithia Chrysler Jeep of Reno responded

Dayton, thank you for taking the time to leave us a great review! It was a pleasure to work with you, and we look forward to your next visit.

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