Lithia Chrysler Jeep of Reno - Service Center

I feel the dealership is average. . however Bob in the service center is as professional as they come. His attention to detail is very impressive, and his communication skills are out . however Bob in the service center is as professional as they come. His attention to detail is very impressive, and his communication skills are outstanding!! Thanks Bob!! More

Everyone is so helpful, and fast! I enjoy using them for all my service needs! I enjoy using them for all my service needs! More

Ben in the service department is great. I will continue to use the Jeep service department because of him I will continue to use the Jeep service department because of him More

HORRIBLE! went for oil change and car came back smoking. Bunch of oil on oilpan. went for oil change and car came back smoking. Bunch of oil on oilpan. More

Jeep Wave Program. No courtesy vehicle provided. Changed unnecessary settings in vehicle. Did not reset oil counter upon completion. Service staff was rude and unprofes No courtesy vehicle provided. Changed unnecessary settings in vehicle. Did not reset oil counter upon completion. Service staff was rude and unprofessional. Did not respect appointment and was told it was first come first serve. More

Dropped off my Jeep & they took care of the warranty shock work & looked into the loss of power issue I was having as well shock work & looked into the loss of power issue I was having as well More

Everything was completely average and what you’d expect from a car service appointment. The timing for both the actual car servicing and the shuttle were longer than communicated, and there was no sense of from a car service appointment. The timing for both the actual car servicing and the shuttle were longer than communicated, and there was no sense of urgency to get back on track. I got a text saying my shuttle had arrived, then a minute later I got a call saying he was just leaving the dealership. There was trash in the shuttle car. The passenger seat in my car was laid completely flat when I got the car back. The only aspect of the appointment that I would rate as good service was that Tony came back to my car with me to make sure the issue was fixed. If you’re asking to be rated for 5 star/above and beyond service then you should probably try to provide great service instead of average. More

The experience was terrific, all personal could not have been better, l am pleased with the results! been better, l am pleased with the results! More

Jerrod did a great job of ordering the tires I wanted, scheduling the appointment, and getting all the work done for me I needed. And it was done before lunch. scheduling the appointment, and getting all the work done for me I needed. And it was done before lunch. More

Ben was great, the store was clean, waiting area fantastic, Ben was very nice, and kept me updated. fantastic, Ben was very nice, and kept me updated. More