Lithia Ford Fresno

We have purchased 4 vehicles from Lithia Ford Lincoln over the years. When We sold the last two vehicles we cancelled the extended warranty and expected the same level of service we received when purchas over the years. When We sold the last two vehicles we cancelled the extended warranty and expected the same level of service we received when purchasing the vehicles. The first vehicle took 4 phone calls, 2 emails and 3 months to get our refund. We are now into the second vehicles cancellation request with 6 unreturned phone calls, 4 emails and 4 months. WORST SERVICE EVER. DO NOT BUY THE EXTENDED SERVICE CONTRACT IF YOU THINK YOU WILL TRADE IN THE VEHICLE. We are currently escalating our issue to Lithia Cares, and then to an attorney. More

Joan S-- Thank you Leo Ortega, Service Rep for making the service of my 2016 Ford Fusion hybrid very smooth and problem free!! service of my 2016 Ford Fusion hybrid very smooth and problem free!! More

Bought 4 cars in the last 10+ years here. Had a deal on paper to pick up a new truck today, almost to the lot with my trade in and payment for the new truck, get a text saying sorry they sold the truck. No paper to pick up a new truck today, almost to the lot with my trade in and payment for the new truck, get a text saying sorry they sold the truck. Not cool!! Never again. More

Great Dealership. Awesome Management. Unfortunately, I purchased a lemon vehicle in January 2021 and it was a bummer but the way the dealership handled the situation was a 5 star service. Lithia Ford Linc purchased a lemon vehicle in January 2021 and it was a bummer but the way the dealership handled the situation was a 5 star service. Lithia Ford Lincoln of Fresno did everything in their power to run diagnostics and continually search for solutions and answers, all while providing loaner vehicles for my transportation needs. Some honorable mentions go out to Brent Hall the GM for going above and beyond in every step of the way. Keith was one of my main service guys and he was great in communication as well as updates about the diagnostic testing. And lastly Vinny Sinatra. Great guy who helped me with the process and paperwork for my replacement 2021 F-150. You can truly tell they want to help and Brent Hall being the face of the dealership was exceptional and definitely someone I’d recommend to everyone when it comes to being treated with exceptional customer service. He doesn’t do anything he wouldn’t recommend for himself. Which really makes me as a customer know I can trust him and know he’s going to make sure with everything in his power you are happy and satisfied with your vehicle. So thank you again to the team at Lithia Ford Lincoln of Fresno! More

I purchased two vehicles from Lithia Ford Fresno, most recently I purchased my first brand new vehicle. Art Reynoso was the sales rep that helped me, he was very professional and diligent in helping me ge recently I purchased my first brand new vehicle. Art Reynoso was the sales rep that helped me, he was very professional and diligent in helping me get exactly what I wanted. There was some hiccups on the delivery side from Ford (not Lithia) however Art and his managers kept me informed throughout the process. I would highly recommend Lithia Ford Fresno to any of my friends and family. Also, I would recommend you compare their prices to their competitors, during this chip shortage they haven't raised their prices exponentially like others, so if getting the best "bang for your buck" is something you're interested in, this is definitely the spot. Art will get you taken care of on the sales side, and Victor will make sure you get taken care of on the finance and warranty side of things. Excellent people, my next vehicles will be purchased here. More

I am happy Customer. Alaint Alan Oliva was very professional and understood exactly what my husband wanted. Thank you so much, I appreciate everything that was done to make us happy. professional and understood exactly what my husband wanted. Thank you so much, I appreciate everything that was done to make us happy. More

Hi there I bought a used MB C250 from Alan and it was a pleasure doing business with him and the crew. He was very helpful and knowledgeable. Thank you Alan pleasure doing business with him and the crew. He was very helpful and knowledgeable. Thank you Alan More

Been here twice and it has taken 3 hours minimum both times for an oil change. Only reason I come here is because I bought the car here and I have lifetime oil changes. I’d rather pay instead of waiting times for an oil change. Only reason I come here is because I bought the car here and I have lifetime oil changes. I’d rather pay instead of waiting 3+ hours. More

Very professional business. I spoke with Tina Ruiz and she was very helpful and answered all of my questions. I didn’t feel pressured but appreciated as a valued potential customer. I definitely would rec she was very helpful and answered all of my questions. I didn’t feel pressured but appreciated as a valued potential customer. I definitely would recommend checking them out More

Sales agent, sales manager and finance officer very good people and did a lot for us and we are very thankful. Thank you so much people and did a lot for us and we are very thankful. Thank you so much More