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Lithia Ford Lincoln of Boise

Boise, ID

Overview
Employees
Reviews
Vehicles
4.7
7,757 Reviews
Lithia Ford Lincoln of Boise is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Ford Lincoln of Boise became a part of the Lithia Motors family of dealerships in February 2000 after being acquired from Bob Rice Ford, Inc. Lithia Ford Lincoln of Boise, near the surrounding areas of Boise, Nampa, Meridian, Caldwell, Emmett and Idaho City Idaho, features a wide selection of new Ford and used Ford cars, trucks and SUVs. Our inventory includes new models such as the Fiesta, Focus Sedan, Fusion, Mustang, Mustang GT, Mustang Shelby GT500, Escape, Edge, Explorer, Sport Trac, Flex, Expedition, Ranger, F-150, Super Duty, Fusion Hybrid and Escape Hybrid.
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8853 West Fairview Ave

Boise, ID

83704

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Showing 7,757 reviews

April 13, 2024

Live out of town and can’t reserve a loaner ahead of time. When I got there they didn’t have a loaner so will have to make another trip to Boise for a software patch. Very frustrating! More

by MADMAXMYERS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not known. The issue is with how the service dept is ran not with and individual
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Apr 17, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for bringing this to our attention. If you'd be willing, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Jim Sterk General Manager

Helpful
April 12, 2024

Service was quick and efficient. Completed as promised and at cost estimate. Allen was my service rider. More

by markstout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Oltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Lithia Ford Lincoln of Boise responded

We are very happy to have provided you with such a positive experience, Mark! We sincerely value your business and look forward to your next visit. Best Regards, Jim Sterk General Manager

Helpful
April 12, 2024

I used their mobile at home service. I'm sorry I can't remember the representative's name who came by. It was awesome! I was very happy to not have to drive up to the service center for More

by TERRYATID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhett Sheeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Lithia Ford Lincoln of Boise responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Ford Lincoln of Boise! Best Regards, Jim Sterk General Manager

Helpful
April 12, 2024

I appreciate the way I was treated and the work was completed in a timely manner. All actions were very customer friendly. Thank you. More

by jenkei26
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Ford Lincoln of Boise! Best Regards, Jim Sterk General Manager

Helpful
April 12, 2024

Quick and easy. Didn't even have an appointment and they got my oil change and my 2 recalls done in under 2 hours. More

by erikpshort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for your very kind review, Erik. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Ford Lincoln of Boise. Best Regards, Jim Sterk General Manager

Helpful
April 12, 2024

I appreciate the quick service without an appointment and the time that the service advisor spent after the service was completed to review the report. More

by DNMC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhett Sheeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Lithia Ford Lincoln of Boise responded

Thanks for sharing about your experience with Lithia Ford Lincoln of Boise. We appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

Helpful
April 12, 2024

Friendly staff and fast service. The customer service area is a little awkward to navigate because of the small area. More

by dblake9465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
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Apr 12, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Jim Sterk General Manager

Helpful
April 12, 2024

Great Service and very professional, tech savvy knows the inside and out of the process to get the job done! More

by STOWEBABY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Hossfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Jim Sterk General Manager

Helpful
April 11, 2024

Great customer service etiquette and kept us updated on the status of our vehicle. Great to work with More

by EALMEIDA08
Recommend Dealer
Yes
Employees Worked With
Matt
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Apr 11, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Ford Lincoln of Boise, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Jim Sterk General Manager

Helpful
April 11, 2024

Kayle went above and beyond to make this unexpected repair affordable and convenient. I really appreciate his efforts and ability to ensure my satisfaction. More

by gwendolyn_clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Hossfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for taking the time to share your feedback with us, Gwendolyn. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Jim Sterk General Manager

Helpful
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