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Lithia Ford Lincoln of Boise

Boise, ID

Overview
Employees
Reviews
Vehicles
4.7
7,592 Reviews
Lithia Ford Lincoln of Boise is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Ford Lincoln of Boise became a part of the Lithia Motors family of dealerships in February 2000 after being acquired from Bob Rice Ford, Inc. Lithia Ford Lincoln of Boise, near the surrounding areas of Boise, Nampa, Meridian, Caldwell, Emmett and Idaho City Idaho, features a wide selection of new Ford and used Ford cars, trucks and SUVs. Our inventory includes new models such as the Fiesta, Focus Sedan, Fusion, Mustang, Mustang GT, Mustang Shelby GT500, Escape, Edge, Explorer, Sport Trac, Flex, Expedition, Ranger, F-150, Super Duty, Fusion Hybrid and Escape Hybrid.
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8853 West Fairview Ave

Boise, ID

83704

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Showing 7,592 reviews

January 23, 2024

Got my pickup in very quickly foned the problem. Mike was on the phone with details and kept me up to date on the repairs any delays very pleased More

by truck918
Recommend Dealer
Yes
Employees Worked With
Mike
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Jan 24, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Ford Lincoln of Boise. Best Regards, Jim Sterk General Manager

Helpful
January 23, 2024

Dropped car off, all service performed as requested. Great contact with Matt Ford points needs to be integrated better with service billing program. Difficult for advisors to add post service. I always More

by teresacrew
Recommend Dealer
Yes
Employees Worked With
Matt
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Jan 24, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Ford Lincoln of Boise, Teresa, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Jim Sterk General Manager

Helpful
January 23, 2024

Quick and friendly! Great customer service and it didn't take long to get the work done. More

by ATBINKLEY723
Recommend Dealer
Yes
Employees Worked With
Skylar
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Jan 24, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Jim Sterk General Manager

Helpful
January 23, 2024

Went in for warranty work and asked about getting a leveling kit and airbags for my truck. Was told would have the truck back in 3-4 days. Ended up being two full weeks. During that time I was never co More

by bryanbooth1
Recommend Dealer
No
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Jan 26, 2024 -

Lithia Ford Lincoln of Boise responded

Bryan, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Jim Sterk General Manager

Helpful
January 23, 2024

Dealership does not care about existing customers and employees are not willing to put in any effort to resolve problems. Two stars is generous. More

by MIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Neal
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Lithia Ford Lincoln of Boise responded

Mike, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Jim Sterk General Manager

Helpful
January 21, 2024

They just need to get more educated on their vehicles . We were told things our vehicle had that it didn’t. Paperwork wasn’t all correct either . They were slow on paying off on our trade in so we had to p More

by JULSAUND54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Laughlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

Lithia Ford Lincoln of Boise responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Jim Sterk General Manager

Helpful
January 21, 2024

Fast, reliable and inexpensive. All the things you want in life and with a dealership! More

by Rambis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Oltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for choosing Lithia Ford Lincoln of Boise. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Jim Sterk General Manager

Helpful
January 21, 2024

Service department listened to me and took good care of me. My truck got fixed and I am happy. More

by DFBRIGHAM81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Feigel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

Lithia Ford Lincoln of Boise responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Ford Lincoln of Boise, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Jim Sterk General Manager

Helpful
January 21, 2024

Got fix for now just wish would have replaced battery from what I read it will probably happen again More

by MARCKOONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teddy Tobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for choosing Lithia Ford Lincoln of Boise. Your feedback and rating mean a lot to us. Please don't hesitate to reach out if you have any questions or concerns, we're always happy to help! Best Regards, Jim Sterk General Manager

Helpful
January 21, 2024

Didn't represent us when speaking to qbe American Inc on our claim. No explanation. More

by hunter17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allen Oltman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Lithia Ford Lincoln of Boise responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Jim Sterk General Manager

Helpful
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