Lithia Ford Lincoln of Boise

Great sales consultant and service dept! This is the 4th vehicle I have now purchased from Lithia Ford of Boise and the second that I have worked with Jay Gentle as my sales consultant. Jay's This is the 4th vehicle I have now purchased from Lithia Ford of Boise and the second that I have worked with Jay Gentle as my sales consultant. Jay's professionalism and desire to win my business is why I keep coming back. He presents himself well and his knowledge of his vehicles is spot on giving me confidence in him. I feel as if I got the best deal possible and left with a new vehicle and no regrets that I made the wrong choice. Due to me and my wife's work schedules, we did the majority of our "shopping" over the phone and email. This was very convenient for me and my wife and saved us a lot of time prior to narrowing down our selection and actually heading down to the dealership. Jay stayed late on a Friday night to make sure I was taken care of and that I left with a new vehicle. Also, the follow up calls to check and see if I have any questions and if I am happy with my vehicle are refreshing and shows that he cares about his customers. The service dept. is also very courteous and professional. I had little or no wait when dropping my truck off to get the spray-in bed liner installed. I was offered a ride if needed and was given a call letting me know my vehicle was done and ready for pickup without me having to call and check on the status. I was even told to bring it back if I wanted a free car wash since they can't wash it immediately after installing the bed liner. The overall experience was very positive and from the point I walked in the door to the time I left with a new vehicle was less than 1 hour.....you could not ask for more. More

Repair service Very good customer care. The appointments have been on time. The car now working fine. I would recommend the Lithia Ford dealer to my friends. Very good customer care. The appointments have been on time. The car now working fine. I would recommend the Lithia Ford dealer to my friends. More

sales 2015 F150 purchased from salesman Dave...excellent experience. Pickup bed cover purchased for above truck from Ryan...excellent experience. Sales Re 2015 F150 purchased from salesman Dave...excellent experience. Pickup bed cover purchased for above truck from Ryan...excellent experience. Sales Representatives were friendly and patient. More

Excellent This is the first time in 40 years I have truly enjoyed buying a car. All car dealers should learn from Lithia Ford from their sales department to t This is the first time in 40 years I have truly enjoyed buying a car. All car dealers should learn from Lithia Ford from their sales department to their service department. More

Returning customers, completely satisfied again! We are excited to share with you that most of all our vehicles have been purchased from Lithia. The customer service is the best around. No pressure We are excited to share with you that most of all our vehicles have been purchased from Lithia. The customer service is the best around. No pressure to buy but the salesmen are there to answer any questions. The life time oil and warranty packages are amazing and priced just right. With our last trade in vehicles we even had credit from previous warranty packages we had purchased that had not ran out. I recommend anyone buying a new or used car or truck to check out Lithia Ford in Boise they will have the best selection. Thanks Lithia! More

Awesome dealer Other dealers need to take a lesson from Lithia Ford. Prompt and approachable, when we (my wife and I) drove up, the usual vultures were nowhere to be Other dealers need to take a lesson from Lithia Ford. Prompt and approachable, when we (my wife and I) drove up, the usual vultures were nowhere to be found. We already had an appointment and it was so low keyed, that it was like being escorted to our dinner table at a resturant. Since we double booked the appt, there was no hassle. After looking at the vehicle that we wanted, the entire process from beginning to end was less than two hours. That includes the test drive and when we took the keys, the suv was washed and had a full tank of gas. That was unexpected, but that is service. Our old suburban was well worn and tired. We took the sub on a 1000 mile trip the first week and not one issue. I hope to do more business with Lithia as they are a dealer you can trust. Many thanks and keep up the excellent service, your customer appreciate it! More

My Ecaspe Recall Repair I am so glad I choose Lithia Ford for my vehicles recall notice. While my car was being repaired Ryan called to advise me that my vehicle also had a a I am so glad I choose Lithia Ford for my vehicles recall notice. While my car was being repaired Ryan called to advise me that my vehicle also had a additional recall. I was not aware of the recall as of yet and he addressed the repair while my vehicle was being serviced for the scheduled recall. I did received the additional recall notice a few days later in the mail. So it saved me from having to schedule additional service appoiontment! I was also advised of the need for an air filter- Thank you for checking my vehicle for the little things I can overlook. More

Great, until you leave the lot with a leaky vehicle Bought a used truck. It was high miles so I expect maintenance down the road. I did not expect to drive home a vehicle leaking oil though. The morning Bought a used truck. It was high miles so I expect maintenance down the road. I did not expect to drive home a vehicle leaking oil though. The morning after I drove it home, I noticed fresh oil spots on my driveway (which had none before). They agreed to look at it and told me that after looking underneath it and thoroughly inspecting it, that it had no leaks. I was thrilled until now, a week later, I've noticed numerous oil spots under and was even able to see fresh oil leaking off the oil pan under the car. Not sure what they did, but it definitely wasn't looked at very thoroughly, if at all. Now I have a leaky car that's 2 weeks old and needs repaired. I've been very, very patient and calm, but they're now treating me like an irate customer and haven't responded in 3 days. More

Why I bought a Vehicle at Lithia. The sales personnel were very knowledgeable and friendly. The selection of vehicles was very good and the price seemed to be fair. Also the Sales Ma The sales personnel were very knowledgeable and friendly. The selection of vehicles was very good and the price seemed to be fair. Also the Sales Manager Jim Gentle, and Tom the finance person were also Very helpful. More

New vehicle purchase Fair price, flexible and easy to work with as I live out o town. Met all of my expectations Neris was great. I am completely satisfied with my new Fair price, flexible and easy to work with as I live out o town. Met all of my expectations Neris was great. I am completely satisfied with my new F150 More