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Lithia Hyundai of Anchorage

Anchorage, AK

4.2
1,960 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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5400 Old Seward Hwy

Anchorage, AK

99518

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Showing 1,960 reviews

December 31, 2024

Appreciate the business here ! ! Friendly greetings, and exchange. Professional attitude and effort. Always a good morning to exchange business for automobile help !!!! More

by wrgwayholbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reception- Brandon and his co-worker of whom I didn’t get a name !! All good spirits !!
Jan 02, 2025 -

Lithia Hyundai of Anchorage responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Lithia Hyundai of Anchorage provided a friendly and professional experience. We look forward to assisting you with your automotive needs in the future!

December 30, 2024

Got the vehicle back did not drive off lot, check engine light came on. They said bring it back but had to make appt. When I did not leave the lot yet. They should of made sure car was fully fixed before gi More

by Say
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dana
Jan 02, 2025 -

Lithia Hyundai of Anchorage responded

I understand your frustration, Say, and I’m sorry to hear about this situation. It’s disappointing when a service issue arises so quickly after picking up your vehicle. We truly value your feedback and want to ensure this is addressed properly. If you’d like to discuss this further or need assistance with your upcoming appointment, please don’t hesitate to reach out. Best, Moises Gonzalez - Service Manager - 907-762-5752

December 29, 2024

The do not answer the phone or get back to you when messages left. Ever More

by Erharmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember.
Dec 31, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback. We're sorry to hear about the difficulty you’ve had reaching our team. This is not the level of communication we aim to provide, and we’ll review this with our staff to address the issue. If you'd like, please email us with your contact information, and we’ll ensure someone follows up with you promptly. Best, Moises Gonzalez - Service Manager - 907-762-5752

December 28, 2024

The best experience one could ask for. Everyone in the dealership was super friendly. Owen was absolutely exceptional. Top notch customer service. He listened to my concerns and wants in a More

by CHRIS_6845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen, Gabe
Dec 30, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate you sharing your fantastic experience! It’s wonderful to hear that Owen and Gave went above and beyond to help you find the perfect car. We’re thrilled that the entire team made your visit so memorable, and we look forward to assisting you again in the future!

December 28, 2024

Sales and finance staff were great to work with! Not pushy and listened well to our concerns and desires. More

by Lezlie
Recommend Dealer
Yes
Employees Worked With
Que, Finn and Ryan
Dec 30, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate you sharing your experience, Lezlie! It's wonderful to hear that our sales and finance staff made your experience smooth and stress-free. We look forward to working with you again in the future!

December 28, 2024

I thought shopping inline would be easier and fun. Every car I chose was already sold. Keeping up on what’s for sale and what is already sold is a major. More

by LYNOLEUM
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Que
Dec 31, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate you sharing your experience. We understand how frustrating it can be when online inventory isn’t up-to-date, and we apologize for the inconvenience this caused. Your feedback is important, and we’ll share it with our team to improve our process. If you’d like assistance finding the perfect vehicle, feel free to reach out—we’d love to help. Best, Anthony Mingus - Sales Manager - 907-762-5100

December 27, 2024

Xavon who worked with me was fantastic, he explained the features of the vehicle to me and was very patient with me. I would like to give him 5 stars too! He was also a great liaison between the finance dep More

by STARLIFTERE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blayke Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xavon 5 stars.
Dec 30, 2024 -

Lithia Hyundai of Anchorage responded

We’re so glad to hear about your fantastic experience with Xavon! It’s wonderful to know he took the time to explain the vehicle's features and ensured everything went smoothly between you and the finance department. Your kind words and 5-star recognition mean so much. We hope you’re loving your vehicle and look forward to helping you again in the future!

December 26, 2024

It was hard to get through to the service center to get a ride back to the dealership. If you miss their call, it could take hours to get a hold of someone. I do not like the text option at all. More

by Mbyrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your feedback about Lithia Hyundai of Anchorage. We're sorry to hear about the communication issues and appreciate your input on the text option. We'll work on improving our service center's responsiveness, so future visits are more seamless!

December 25, 2024

I bring all four of my cars here for oil changes even though three are not Hyundai models. The service department is fast and thorough and the inspections assist me in keeping all of my cars in tip top s More

by PPROFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for trusting Lithia Hyundai of Anchorage with all your vehicles! We're delighted to hear that our service department meets your expectations and helps keep everything running smoothly. We look forward to continuing to assist you in the future!

December 23, 2024

They told me it would be 2 weeks before someone would be able to look at my car. Luckily someone was able to take a Quick Look at it. We replaced the battery which was covered by warranty and it worked fine More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not leaving a name, I’m sure they are doing their best.
Dec 26, 2024 -

Lithia Hyundai of Anchorage responded

Sarah, thank you for taking the time to share your experience. It’s disappointing to hear about the challenges you faced, especially with the warranty work and the lack of loaner cars. We understand how inconvenient this must have been and appreciate your patience in navigating these issues. I’d like to discuss this further and ensure your concerns are addressed appropriately. Please reach out to me at the number below when it’s convenient for you. Best, Moises Gonzalez - Service Manager - 907-762-5752

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