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Lithia Hyundai of Anchorage

Anchorage, AK

Overview
Employees
Reviews
Vehicles
4.3
1,669 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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5400 Old Seward Hwy

Anchorage, AK

99518

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Showing 1,669 reviews

January 11, 2024

Gabe was engaging and very educated about the vehicle k wanted. He answered all of my questions and made sure I understood how my new car worked and even said come back by after driving it for a few weeks More

by BARBARAWBK
Recommend Dealer
Yes
Employees Worked With
Gabe Melin
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Jan 13, 2024 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for choosing Lithia Hyundai of Anchorage, and congratulations on your new vehicle! We're delighted to hear that Gabe engaged with you and provided valuable information about your car. Gabe's commitment to ensuring your understanding and offering ongoing support is fantastic. If you have any questions or need assistance in the future, feel free to reach out. Safe travels!

Helpful
January 11, 2024

Requested check for rattle in rear. First day they didn't find it until I came to pick it up. So brought it back in the morning. Then they found it. Fix is warranty issue with part orde More

by johnctimber
Recommend Dealer
Yes
Employees Worked With
Brian and mechanic.
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Jan 11, 2024 -

johnctimber responded

See above.

Jan 11, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, John, for the 5-star rating! We're delighted to hear that our team was able to identify and address the issue with the rattle in the rear during your visit. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your positive review and look forward to providing excellent service for your vehicle in the future. Safe travels and take care!

Helpful
January 10, 2024

Everything ran smoothly and was happy with everything except for the detailing. I felt they could have done a better job. More

by SSIMEONOFF
Recommend Dealer
Yes
Employees Worked With
Bobby & Ryan
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Jan 10, 2024 -

Lithia Hyundai of Anchorage responded

Hi Simeon, thank you for sharing your experience at Lithia Hyundai of Anchorage. We're glad to hear that everything ran smoothly for you, although we regret to learn that the detailing did not meet your expectations. Your feedback is crucial to us, and we apologize for any inconvenience caused. We value your business and hope to have the opportunity to serve you even better in the future.

Helpful
January 10, 2024

This experience was good. But it is usually hard to reach someone on the phone in the service dept. More

by CLENSLOW
Recommend Dealer
Yes
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Jan 10, 2024 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for sharing your experience with Lithia Hyundai of Anchorage. Your feedback is important to us. It's great to hear that overall, your experience was positive. We understand that reaching someone in the service department by phone can be challenging at times, and we appreciate your patience. We will take your feedback and share it with our team as we are constantly looking for areas to improve. Your satisfaction is our priority, and we look forward to the opportunity to serve you even better in the future.

Helpful
January 09, 2024

Called and left a message, no one called back. Texted and no response. Emailed sales rep who passed my request to service, no response. Finally had to physically go into dealership to get a servic More

by JANNAWALKER71
Recommend Dealer
No
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Jan 10, 2024 -

Lithia Hyundai of Anchorage responded

Hi Janna, Your feedback is important, and we regret that our response fell short of expectations. We appreciate your patience and understanding in securing a service appointment. When you have a moment, please reach out to us through the number below to further discuss your time here in hopes of working towards a resolution. Best, Christopher Schmidt - General Manager - 907-631-7002

Helpful
January 07, 2024

The staff was helpful. Cameron was informative and helpful They were there to help without being pushy. More

by CGS1AK
Recommend Dealer
Yes
Employees Worked With
Cameron Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Kerns
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Jan 08, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We're pleased to hear about your positive experience at Lithia Hyundai of Anchorage! It's great that Cameron and the rest of our staff were helpful and informative without being pushy. Your satisfaction is important to us, and we appreciate your feedback. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know. Thank you for choosing us, and we look forward to serving you again in the future!

Helpful
January 07, 2024

Great salesman however poor leadership as the sales managers aren't willing to come off sticker or even get close to out of state msrp's I've bought 9 cars in one month and couldn't make a deal on two More

by 4RUNNERDNA
Recommend Dealer
Yes
Employees Worked With
Cameron Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Kerns
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Jan 08, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your feedback and are grateful for your business at Lithia Hyundai of Anchorage. We're glad to hear that you had a positive experience with our salesman. We understand your concerns about pricing and incentives, and we apologize for any inconvenience. Your insights are valuable, and we'll certainly take them into consideration as we continually work to enhance our customer experience. If you have any specific suggestions or if there's anything else we can do for you, please feel free to reach out. Thank you for choosing us, and we look forward to the opportunity to serve you again in the future.

Helpful
January 07, 2024

They forgot my key and my problem for on my car is not fixed so I will have to visit the location again More

by JAEHYUNAN1206
Recommend Dealer
No
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Jan 09, 2024 -

Lithia Hyundai of Anchorage responded

Hi Jae, We're genuinely sorry for any oversight during your recent visit. Your feedback is valuable, and we understand the frustration caused by the misplaced key and the unresolved issue with your car. This is not the experience we aim to provide. Your understanding is appreciated, and we're committed to delivering a better experience for you. If you're willing, please reach out to me through the number below to further discuss your time here. We look forward to the opportunity to improve your experience. Best, Matt Dean - Service Manager - 907-762-5131

Helpful
January 07, 2024

Interesting, good worked with me It was fine, I know they were trying to make money but I wish they would've haggled with me more More

by PAURMAXX2018
Recommend Dealer
No
Employees Worked With
Cameron Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Kerns
Report | Print
Jan 09, 2024 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your feedback with us. While we aim to provide fair and transparent service, we also value your perspective on the negotiation process. Your input is important, and we'll take it into consideration as we continually work to enhance our customer experience. Your satisfaction is our priority, and we look forward to serving you even better in the future. Thank being said, when you have a moment, please reach out to us through the number below to further discuss your experience. Best, Anthony Mingus - Sales Manager - 907-762-5100

Helpful
January 06, 2024

Gabe was wonderful. No pressure at all. My only car buying experience in my life I did not feel uncomfortable More

by DJBENSON123
Recommend Dealer
Yes
Employees Worked With
Gabe
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Jan 08, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We're thrilled to hear about your positive experience with Gabe at Lithia Hyundai of Anchorage! Creating a comfortable and pressure-free environment for our customers is a top priority, and we're glad to know that you felt at ease during your car-buying process. If you have any further comments or if there's anything else we can do for you, please don't hesitate to let us know. Thank you for choosing us, and we hope to assist you again in the future!

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