Lithia Hyundai of Anchorage

My 2020 Kona broke down with less than 13k miles on it. Repairs covered under warranty thank god but this dealership has ZERO communication. My car has been there for 30 days (was towed in on 2/9) and they Repairs covered under warranty thank god but this dealership has ZERO communication. My car has been there for 30 days (was towed in on 2/9) and they have contacted me a total of 0 times with updates. They have had the same message about phone problems for almost a year. I stopped in and saw my car physically being worked on last friday 2/25. The service manager said it would be done by monday 2/28. After not receiving any word on the status of my car I stopped in today 3/5 to see what was up. The lady working couldn't find the paperwork, had no clue what the status of my car repair is, and couldn't contact anyone to get me an update. Very poor customer communication. I feel like I'm being lied to which is disheartening because we love our car (when it works). I'd love to keep a good relationship with the Lithia service team but currently am beyond frustrated with their lack of communication. I guess the only course of action left to take is to talk to a lawyer. More

Clean, friendly and upfront about current costs. Would recommend these guys for any car purchase. Would recommend these guys for any car purchase. More

Had everything waiting and ready to sign when I showed. Process was super quick and easy Had a great time. Thanks guys Process was super quick and easy Had a great time. Thanks guys More

Thank you Lithia Hyundai for my 2021 Santa Fe. I appreciate Caleb's help. He was patient & always gave us options until we found my liking. Never felt forced to just pick a car. So again, Thank Yo I appreciate Caleb's help. He was patient & always gave us options until we found my liking. Never felt forced to just pick a car. So again, Thank You Lithia Hyundai for your great customer service! More

Excellent service every time. Jeremy, Kevin, and Chris are so very kind and helpful. Thanks Jeremy, Kevin, and Chris are so very kind and helpful. Thanks More

Service staff were professional! Waiting area is clean and comfortable and complimentary wifi is available as well as refreshments. Waiting area is clean and comfortable and complimentary wifi is available as well as refreshments. More

Everything great! Except it seems to b taking longer to service my car than it used to Except it seems to b taking longer to service my car than it used to More

I’ve been a customer of Lithia Hyundai of Anchorage for ten years and purchased three vehicles. Everyone is always pleasant, responsive, and genuinely nice to work with. ten years and purchased three vehicles. Everyone is always pleasant, responsive, and genuinely nice to work with. More

I scheduled my car (Hyundai Elantra) from their website and it was very easy and convenient. When I arrived at the store just handover the keys and after 2-3 hours my car is done. 2 thumbs up lithia hyunda and it was very easy and convenient. When I arrived at the store just handover the keys and after 2-3 hours my car is done. 2 thumbs up lithia hyundai of anchorage! More

Awesome, no pressure, and very understanding. Nathan was awesome and helped us find a car for a family of 5 within our budget! I'd suggest friends and family to go see him! Nathan was awesome and helped us find a car for a family of 5 within our budget! I'd suggest friends and family to go see him! More