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Lithia Hyundai of Anchorage

Anchorage, AK

Overview
Employees
Reviews
Vehicles
4.3
1,662 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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5400 Old Seward Hwy

Anchorage, AK

99518

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Showing 1,662 reviews

December 21, 2023

Unprofessional and unorganized. They don't care about the customer once the purchase is made. Poor and lack of communication is unbearable and unbelievable. More

by Jacobbudweiser
Recommend Dealer
No
Employees Worked With
Chris schmidt
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Dec 22, 2023 -

Lithia Hyundai of Anchorage responded

Hi Jacob, It’s regrettable to hear you did not receive the first-class care we strive to provide our guests. Learning from clients about how we can better serve their needs is important, and I’d appreciate the chance to speak with you about your experience. When you are available, please contact me at the number below. Best, Matt Dean - Service Manager - 907-762-5131

Helpful
December 21, 2023

Cannot keep an appointment or complete work in the promised time frame. Took car in for a recall inspection and oil change after making an appointment 2 weeks in advance. Dealership didn’t have the ne More

by RCAPOZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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Dec 22, 2023 -

Lithia Hyundai of Anchorage responded

Hello, I am genuinely sorry to hear about the challenges you experienced during your recent visit. I understand the frustration you must have felt waiting for your car, and I want to assure you that this falls short of the service standards we aim to provide. I will personally look into the details of your case to understand what happened and ensure necessary steps are taken to prevent such issues in the future. We genuinely appreciate your patience and thank you for bringing this matter to our attention. To discuss this further and address any remaining concerns, please contact us through the number below. We are committed to resolving this matter to your satisfaction. Best, Matt Dean - Service Manager - 907-762-5131

Helpful
December 21, 2023

No complaints No complaints about the experience, I hope this is at least thirteen words... I'm not counting More

by DA_1337MAN
Recommend Dealer
Yes
Employees Worked With
Brian?
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Dec 21, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for taking the time to share your positive experience at Lithia Hyundai of Anchorage! We're delighted to hear that you have no complaints about your visit. Your satisfaction is important to us. That being said, we appreciate your feedback and look forward to serving you again.

Helpful
December 21, 2023

They squeezed my car on a moments notice and fixed the issue. They have been super helpful and responsive since Dana has been there. More

by SHAWNO2
Recommend Dealer
Yes
Employees Worked With
Dana Clenden
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Dec 21, 2023 -

Lithia Hyundai of Anchorage responded

Hi Shawn, Your feedback about your experience here at Lithia Hyundai of Anchorage is truly appreciated! We're thrilled to hear that they went above and beyond to accommodate your car on short notice and resolve the issue. It's fantastic that the team, especially Dana, has been super helpful and responsive. Thank you for choosing Lithia Hyundai, and we eagerly await the opportunity to assist you again in the future.

Helpful
December 19, 2023

We have gotten excellent service from here. The staff is always considerate and nice. Thank you for your swift service and answering all our questions More

by Snowman77lover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
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Dec 20, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for sharing your positive experience! We're thrilled to hear that you've received excellent service at Lithia Hyundai of Anchorage. It's wonderful that the staff has been considerate, nice, and swift in addressing your needs. We appreciate your feedback and look forward to serving you again in the future.

Helpful
December 18, 2023

Waited for service (just an oil change) Prompt, friendly, let me know vehicle ready promptly. More

by JFTUNEY
Recommend Dealer
Yes
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Dec 18, 2023 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to share your positive experience! We're pleased to hear that your wait for service, specifically an oil change, at Lithia Hyundai of Anchorage was prompt and friendly. If there's anything more you'd like to share or if you have further comments, please feel free to let us know. We appreciate your feedback and look forward to serving you again in the future.

Helpful
December 17, 2023

Well she was friendly and seemed to take her job seriously. I suppose I just felt like I didn't get much clarification on If there was any immediate concerns I still needed to address. More

by R.BENEDICT531
Recommend Dealer
Yes
Employees Worked With
Dana
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Dec 19, 2023 -

Lithia Hyundai of Anchorage responded

Hello! It's positive to hear that our team member was friendly and committed to her role. We understand your desire for more clarification on immediate concerns, and we take your feedback seriously. We'll use this input to enhance our communication processes and ensure a clearer understanding for our valued customers. Please reach out to us directly through the number below to further discuss your time here. Your satisfaction matters and we'd appreciate to opportunity to work toward an amicable solution. Best, Matt Dean - Service Manager - 907-762-5131

Helpful
December 16, 2023

Dana, Neiman, and Aaron of the service department took excellent care of me today. I really appreciate the time they took to listen about my concern. More

by shecasu
Recommend Dealer
Yes
Employees Worked With
Dana, Neiman, Aaron
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Dec 18, 2023 -

Lithia Hyundai of Anchorage responded

Hello! We're thrilled to receive your positive feedback about the service you received from Dana, Neiman, and Aaron at Lithia Hyundai of Anchorage. It's wonderful to know that they took excellent care of you and devoted time to address your concerns. At our dealership, we value attentive service, and your acknowledgment of their efforts is truly appreciated. We're grateful for your support, and we look forward to continuing to provide exceptional service in the future.

Helpful
December 16, 2023

Pretty slay if I do say so myself Ok it was okuurrr the house down boots More

by RUSSIAN.AROUND101
Recommend Dealer
Yes
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Dec 19, 2023 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate your positive feedback! It's great to hear you had a satisfactory experience with us at Lithia Hyundai of Anchorage. If there are specific aspects you'd like to highlight or if you have any additional comments, feel free to share. Thank you for choosing our services, and we look forward to serving you again in the future.

Helpful
December 15, 2023

Brian was excellent. Addressed my concerns, professional, courteous. Recall for vehicle did not warn me that it would take up to 1.5 days. Not being able to talk to a per More

by ERIDERMD
Recommend Dealer
Yes
Employees Worked With
Brian
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Dec 15, 2023 -

Lithia Hyundai of Anchorage responded

Thanks for bringing this to our attention. We appreciate your feedback and are glad to know Brian provided excellent service. We apologize for any inconvenience the recall process may have caused you at Lithia Hyundai of Anchorage. Your comments will help us improve our communication in the future!

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