Lithia Hyundai of Anchorage

I would have expected a cleaner vehicle on pivk up and a Full tank of gas. I specified to sales I wanted them to maje money as well as the dealership and the profit margin was substantial Full tank of gas. I specified to sales I wanted them to maje money as well as the dealership and the profit margin was substantial More

Last two visits were very bad experiences. I waited 8 hours in the waiting room for my truck to get a simple oil and spark plug change. Then my wife’s car had electrical issues. We paid a larg I waited 8 hours in the waiting room for my truck to get a simple oil and spark plug change. Then my wife’s car had electrical issues. We paid a large amount but were assured the problems were fixed, yet they still remain. More

Christian was amazing and as always helpful. I normally use the Kia dealership, but not anymore. The service I got was awesome and very much appreciated! Thanks Christian! I normally use the Kia dealership, but not anymore. The service I got was awesome and very much appreciated! Thanks Christian! More

Once I started dealing with Dana everything went great. She is a Rock Star. She was always professional and had a can do attitude. The employees you employ reflect on your business and due to her outstandi She is a Rock Star. She was always professional and had a can do attitude. The employees you employ reflect on your business and due to her outstanding attitude I would recommend your dealership to others. To fix my car the bill was over 9k so I was not a happy camper but you made my experience a good one. Well done More

Service manager extremely helpful by allowing me good dates to drop off prior to airline trip and pick up after 2 days later. dates to drop off prior to airline trip and pick up after 2 days later. More

She said nothing was wrong with my car and I went to pick it up there was big crack all the way across the window in front and my car wasn’t detailed at all xxxxxxxx it up there was big crack all the way across the window in front and my car wasn’t detailed at all xxxxxxxx More

Went above and beyond to find the issue that was wrong with the car and document the damages that were done by the tire dealership I went to before. with the car and document the damages that were done by the tire dealership I went to before. More

Took 4 hours to reach them by phone the first time when they sent the tow truck the tow truck driver said there’s nothing wrong with your car …. Drive it. The next phone call to service the guy was snarky they sent the tow truck the tow truck driver said there’s nothing wrong with your car …. Drive it. The next phone call to service the guy was snarky saying we were a no show. I told Him what the tow truck driver said and he said he’s not a mechanic. I said your business sent him. He then told me it would be almost 2 months before I could Get an appointment and not to drive my car it was unsafe! Had to go to the GM of the business to get my car in, which it needed to be towed. More

When I first came to the dealership to make an appointment for Recall issues on my 2021 Santa Fe, the Service Dept lobby was vacant of any personnel. I waited for about 15 minutes before someone c appointment for Recall issues on my 2021 Santa Fe, the Service Dept lobby was vacant of any personnel. I waited for about 15 minutes before someone came to be behind the counter, but my waiting didn't stop there. A person that had arrived there before me got helped, which required some sort of help outside the building for another 15 minutes or so. During that interval, a woman came and sat her backside in an office that I came to later learn was the Warranty office. She made no attempt to talk until, after about 10 minutes I asked if there was anyone else that could answer my questions since I had other appointments to get to. She told me that someone 'was on break' but she would call them to see if they would come back off their break early to assist. They agreed to come back, but arrived after the Advisor had come back behind the counter (although she was still occupied with whatever she was doing previously, ignoring my presence). I was helped by Christian, and he was pleasant but I was already aggravated due to the lack of concern for a customer by the the woman in the Warranty office and the oblivious attitude of the Advisor, irrespective of her work load. Either woman could have acknowledged my presence, and at the very least asked me a question to determine what my need was, since I possibly could have been needing something to be handled by a different or department. Something they never bothered to find out. Also, while standing there with nothing to do but look around, the 'cluttered' state of the counters and surrounding area did not look 'clean and inviting'— a little housekeeping seems in order. If the attention to details— which is the responsibility of the Service Dept in a dealership!— is in that low regard, how can I expect that my vehicle will even be cared for properly when it does come in for work? In subsequent visits to drop off/pick up my vehicle for its recalls, I met other owners dropping their vehicles, and the fears GREW! After arriving at 6:45am to ensure a speedy drop-off with a Service Advisor at 7am (or at least that is what I had hoped), I met another owner as we stood outside the building looking into a dark Service Dept office; it was 7:15 when we both finally left, but no one ever showed to open the office. The other owner, a woman, told me that this was the worst dealership she had ever dealt with and that she totally regrets buying her car here. She told me that she was on the verge of selling her car rather than dealing with this Service Dept any further. The inability to call and actually TALK with a human (RATHER THAN TEXTING!) has a person feel as though they are being held captive, and that THEY (the *Service* dept) are doing you a favor by letting your car be worked on here. They will contact you at THEIR convenience. In fairness, the department may be understaffed, and that means that they have POOR LEADERSHIP from the TOP DOWN. At the least, re-evaluate your staff load and maybe give employees some motivational training to help them know how to receive the 'reasons for them having work' there. Not to be overwhelmingly 'mean', the service techs that came into the office seemed to have no 'fire' in their soul for what they were doing; as though their thought was "If I don't get it done today, it will be here tomorrow." I saw many things that will take significant time to re-work, if you even think you need to put forth the effort. More

I was pleased with both Blake and Lithia of Anchorage for the way the interaction went. the way the interaction went. More