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Lithia Hyundai of Anchorage

Anchorage, AK

Overview
Employees
Reviews
Vehicles
4.3
1,668 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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5400 Old Seward Hwy

Anchorage, AK

99518

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Showing 1,668 reviews

April 18, 2024

Had an Appt at 10 picked up@ 12:30 wasn’t told only had 1 mechanic. I value my time More

by R.G.ROMERO
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dante
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Apr 24, 2024 -

Lithia Hyundai of Anchorage responded

We apologize for the delay in servicing your vehicle, Romero. Your time is valuable, and we understand the frustration caused by the extended wait time. We strive to provide efficient service to all our customers, and we regret falling short of your expectations on this occasion. Your feedback is essential to us, and we will address the issue internally to improve our scheduling and communication processes. If there's anything else we can do to make it right, please let us know. Best, Moises Gonzalez - Service Manager - 907-762-5752

Helpful
April 13, 2024

Great car selection and amazing staff, everyone was so kind. We recommend Lithia Hyundai of Anchorage. More

by AlaskaMama3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Apr 15, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your review! We're thrilled to hear that you had a great experience at Lithia Hyundai of Anchorage. Our team works hard to provide excellent service and a wide selection of vehicles to choose from. Your recommendation means a lot to us. If you ever need anything else or have any questions, please don't hesitate to reach out.

Helpful
April 12, 2024

My appointment had to be rescheduled because the first time I had scheduled it and dropped my car off they didn’t do the work because they “couldn’t find the appointment in the system.” The service depart More

by CzechRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blayke Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian and Dana in Service
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Apr 16, 2024 -

Lithia Hyundai of Anchorage responded

We regret to hear about the inconvenience you encountered during your recent visit. Your feedback is valuable to us, and we strive to provide exceptional service to all our customers. We apologize for any miscommunication or scheduling issues you experienced and assure you that we take your concerns seriously. Please reach out to us directly so we can address any remaining issues and ensure your satisfaction moving forward. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

Helpful
April 12, 2024

the dealer does a good job helping me to take care of my car and alerting me to problems. I have been very happy with the car and the service department More

by REBEKKAROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't know
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Apr 15, 2024 -

Lithia Hyundai of Anchorage responded

We're glad to know that you've been happy with our service department at Lithia Hyundai of Anchorage. It's important for us to keep your car in top shape and alert you about any potential issues. Thanks for the positive feedback!

Helpful
April 09, 2024

Jessica was friendly until the sale was made-not as friendly & helpful at delivery time. Blake was fine, but didn’t seem friendly/happy to be doing his job either. Overall not happy employees at this p More

by MARNISERVES1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Blayke Mccarthy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Konstantynowicz
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Lithia Hyundai of Anchorage responded

Providing excellent customer service is our priority, and we regret if your interactions with our team did not meet your expectations. We take your feedback seriously and will address this internally to ensure that all our team members consistently deliver friendly and helpful service throughout every step of the process. Your satisfaction is important to us, and we apologize for any disappointment caused. If there's anything further we can do to address your concerns or improve your experience, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Thank you for sharing your feedback with us. Best, Anthony Mingus - Sales Manager - 907-762-5100

Helpful
April 07, 2024

Professional customer service. I was happy with the quickness of my appt. I did not have to wait long at all. Brian checked me in and out with professional attitude. I was happy wh More

by MIGHTYM907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Apr 09, 2024 -

Lithia Hyundai of Anchorage responded

We're delighted to hear that you received professional customer service at Lithia Hyundai of Anchorage and that Brian ensured a quick and efficient appointment for you. We appreciate your support and look forward to serving you again!

Helpful
April 07, 2024

I was dreading the sales experience and it turned out to be just the opposite. Christian Diaz was so knowledgeable and friendly without being pushy. He is the perfect sales representative. I was impressed More

by AD
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason HESS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Lithia Hyundai of Anchorage responded

We're delighted to know that your experience with Christian and our team at Lithia Hyundai of Anchorage exceeded expectations! We strive for a comfortable, no-pressure environment. Enjoy the ride in your new Palisade, we hope to see you again soon.

Helpful
April 07, 2024

Blayke was courteous, responsive, polite, answered all questions, took plenty of time to show us the vehicle. More

by WHORN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blayke Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Konstantynowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Lithia Hyundai of Anchorage responded

We're thrilled to hear that Blayke provided you with courteous, responsive, and polite service at Lithia Hyundai of Anchorage. Ensuring that all your questions were answered and taking the time to show you the vehicle are important aspects of the service we strive to provide. We appreciate your support and hope to serve you again soon!

Helpful
April 07, 2024

They were helpful and completed the 120k service in the same day. Clear communication and helpful, knowledgeable customer service. However, the passenger seat was left dirty and foam pieces were left on th More

by MIQUELA SAMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
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Apr 09, 2024 -

Lithia Hyundai of Anchorage responded

Miquela, Thank you for your feedback about the service at Lithia Hyundai of Anchorage. We're glad to know that you found our team helpful and communicative. However, we apologize for any inconvenience caused by the cleanliness issue - it's certainly not up to our usual standards. We appreciate you for bringing this matter to light and hope to better serve you down the road!

Helpful
April 07, 2024

Knowledgeable, friendly, accommodating, clean space, best Anchorage dealer when I shopped around. Big selling point for buying the vehicle. More

by AD
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason HESS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Lithia Hyundai of Anchorage responded

We're delighted to know you had a positive experience at Lithia Hyundai of Anchorage and found our team knowledgeable and friendly. We appreciate your kind words about our dealership, enjoy your new vehicle! Until next time, we wish you safe travels.

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