Lithia Hyundai of Anchorage

Isaiah, Sales Representative, was professional, personable, charismatic, and responded in a timely manner. Great guy! Easy to engage with, maintained a calming demeanor, brought a sprinkle of humo personable, charismatic, and responded in a timely manner. Great guy! Easy to engage with, maintained a calming demeanor, brought a sprinkle of humor, when needed, in aiding to lighten the stress load of purchasing a vehicle. I highly recommend this young man. He is an asset to the company. More

Super easy drop off, and pick up. It was very fast. They did everything they were supposed tobdo. It was very fast. They did everything they were supposed tobdo. More

Christian was super helpful and knowledgeable! We appreciate all the effort he put into helping us solve the problem with our son’s car. We appreciate all the effort he put into helping us solve the problem with our son’s car. More

Good service, but very backlogged. Had to wait over a month for sn appointment. Waiting over a month for oil change not desirable. Had to wait over a month for sn appointment. Waiting over a month for oil change not desirable. More

I had a great experience, Travis Richardson made sure I was able to get service and my car back in good time. was able to get service and my car back in good time. More

I needed a new vehicle. Owen was very patient with me, as it took a few months to get it all together. I was quite pleased with the over all service and Owen's dedication. Owen was very patient with me, as it took a few months to get it all together. I was quite pleased with the over all service and Owen's dedication. More

Great service! Great communication-while my car was in the shop. Thank you for keeping me informed of my service options. Great communication-while my car was in the shop. Thank you for keeping me informed of my service options. More

Did not reply or respond to text messages. Poor correspondence Poor correspondence Not the best customer service Poor correspondence Poor correspondence Not the best customer service More

I don't think I've had a worse experience with a professional business than what I have experienced with Hyundai of Anchorage. I brought my car in on an insurance claim on June 2 for the sole purpos professional business than what I have experienced with Hyundai of Anchorage. I brought my car in on an insurance claim on June 2 for the sole purpose of getting an estimate on the engine damage caused by the theft. There was NO communication from the team there about what was needing to be done or the status whatsoever. After three weeks of no contact, I began calling to determine what the status was and was continually asking questions to the people on the phones reached by the service department phone number listed. Every single time I called, it was like I was opening a brand-new account; they had no idea who I was, which car was mine, what was needing to be done, or any status whatsoever, even after recording my personal information on the previous call and taking notes from information I provided to them. This happened four times specifically, and this wasn't even the worst part. The call team always recommended I call my service advisor, Dana, since she had better answers. This was recommended to me seven times, and each time I asked to be specifically transferred to my service advisor, they said not to worry that they would have her call me back shortly. I WAS NEVER CALLED BACK, ever. They even said sometimes, and I quote, "I will personally tell her to reach out to you by then end of today, and I will let her manager know to reach back out to you", or one time, "I can see her, and she is busy with a client, she will call you back". Well, those were actually complete lies because the call center (which is listed as a 907 number), is not in Alaska, and while the call center told me they could PHYSICALLY SEE my service advisor dealing with a customer, my service advisor was actually on vacation and had been for the past two weeks. Later, during the TENTH week of this fiasco with still no one reaching out to me, I ended up having to go to the shop if I wanted even the simplest question answered. Even the direct phone, which was on my service advisor's desk, would never be picked up. My service advisor, Dana, was actually helpful whenever I went to talk to her, and understandably, she was very busy with all the cars in the shop, so my qualms are not with her, just the COMPLETE lack of response and follow-through from the call center staff, and the neglect and dismissal from anyone that was reachable by phone at Hyundai. I hope to never have to deal with this establishment again. More

Great experience with the service department every time I go. Always kind and professional to work with. go. Always kind and professional to work with. More