Lithia Hyundai of Anchorage - Service Center

For 2 years I have been scheduling oil change in person. At Hyundai for oil change I requested diagnosis for slow leak-tire was removed, tested in water-put back on, no leak found. Purchased new ties at Co At Hyundai for oil change I requested diagnosis for slow leak-tire was removed, tested in water-put back on, no leak found. Purchased new ties at Costco - found and replaced broken sensor.-located 2nd sensor not working but we’re unable to contact me to replace. New tire deflated, filled and drove to Hyundai Saturday to schedule replacement 9am Tuesday. At 10am was told didn’t have sensor needed to order for replacement in 7-10 days. I was quoted $229 for replacing 1 sensor. I went back to Costco the same day and had remaining 3 sensors replaced for less than I was quoted for 1 at Hyundai. I love my car, but not very happy with Hyundai service. More

Staff is courteous, helpful and thoughtful. It is the best service department I've ever been It is the best service department I've ever been More

Part ordered correctly and arrived fairly quickly, and then appointment to install was quick too! then appointment to install was quick too! More

I really enjoyed the atmosphere and customer service received by the time. The team is extremely professional in helping me to purchase a car. received by the time. The team is extremely professional in helping me to purchase a car. More

Employees are very helpful, especially with the current tight parking availability at the dealership. Waiting area is clean and neat. tight parking availability at the dealership. Waiting area is clean and neat. More

Very cordial, customer service and expedient work, they fixed several issues in under 2 hours and I was on my way. fixed several issues in under 2 hours and I was on my way. More

It’s sad that the service department does not have enough staffing to be able to provide the customer service expected for customers . The lack of staff and technicians is a direct reflection of a Billion d staffing to be able to provide the customer service expected for customers . The lack of staff and technicians is a direct reflection of a Billion dollar industry who doesn’t care enough to take care of what their staff needs and requires to provide 5 star service! Brian and Kevin do a great job but need more support . How can 1 answer and return all calls with constant customer traffic flow with no staff to even assist with new car purchases and what the client was promised . Your moral is down and your staff is neglected . I hope you take note and acknowledge the deficiencies in your business and acknowledge the staff that is still there . As I’m not sure how much longer they will be with no support . Appreciate your loyal staff before it’s too late !! More

Their service department is just horrible. for a few years, their service department is impossible to contact. They say they are unavailable to answer phone calls during the time we are trying for a few years, their service department is impossible to contact. They say they are unavailable to answer phone calls during the time we are trying to call. so, from 6am-5pm they are unable to answer their phones. I even put in a complaint to the better borough, and they tried for month and a half to get ahold of them and could not reach anyone. Their response to any and all complains are automated which i guess goes directly to their trash bin. I would not recommend buying anything from this place as they do not live up to their commitments. Try the dodge lithia as they are more responsive. also, if they offer that lifetime oil change, deny it! you're paying a lot of money for a service that this place will not benefit you in the long run as they do not answer any of our concerns. More

The service members do a great job keeping us informed of the status of our repairs and maintenance. They're kind and you're always greeted with a smile. the status of our repairs and maintenance. They're kind and you're always greeted with a smile. More

I went in for a 11,500 checkup and the notes said the pressure was checked in my tires after tire rotation but they were not and the pressure on each tire was quite a range. It is hard to get an appointm pressure was checked in my tires after tire rotation but they were not and the pressure on each tire was quite a range. It is hard to get an appointment unless at least a month out so I would’ve appreciated them doing a thorough job. More