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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
4,023 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,023 reviews

January 30, 2023

The General manager,Dillon, financial manager Bryan, salesman Paydon, and service managers Jeremy and Ryan all provide exceptional customer service care 👏🏽 More

by MICHAEL_GOODWIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Ogg
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Jan 31, 2023 -

Lithia Hyundai of Reno responded

We truly appreciate that, Michael! Thanks for taking the time to shoutout our team at Lithia Hyundai of Reno. Let us know if you need anything else!

January 29, 2023

The service department has horrible communication. They basically called me a liar and didn't believe me. There advisor are rude. More

by jaysonwhiteside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2023 -

Lithia Hyundai of Reno responded

Hi Jayson, please accept our humble apology for your less-than-stellar experience in the service department. I reached out by phone to apologize but didn’t get you, hopefully I hear back from you soon. This experience is not representative of our high standards of customer service and I would like to know more so we can share a teachable moment in our next meeting. Please give me a call at the number below when convenient, thank you. Scott Robert 775-682-3352 Customer Relations Manager

January 29, 2023

To repair an older Santa Fe, your pricing on parts are extremely high. Why is it you can go online and find them cheaper meaning genuine hyandaui parts? Looks like you are taking advantage of the customer More

by Depaul7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini, Tabatha Culver
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Jan 31, 2023 -

Lithia Hyundai of Reno responded

Hello, to ensure we are competitively priced in the Reno market, we subscribe to a service that shops us against our competitors for not only parts pricing, but also service labor rates. If you’re shopping the digital marketplace where large-scale dealers/parts warehouses ship directly to the customer, we can’t compete with that model, nor can most brick and mortar full-service franchised dealerships in Reno. That said, if a part is ever defective out of the box, it is a lot easier to hold us accountable than it would be an online parts warehouse. Thank you for giving us an opportunity to explain and feel free to reach out if you have any further questions. Andrea McGiffin 775-682-3368 Customer Relations Manager

January 28, 2023

Quick and easy, but wish they would clean your car when you services it. Other brands do that and it makes a customer more satisfied. More

by Andreakramis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
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Jan 30, 2023 -

Lithia Hyundai of Reno responded

Thanks for the five stars and the valuable feedback. We'll be sure to pass this along. Safe travels from Lithia Hyundai of Reno!

January 28, 2023

They were way more helpful than van nuys keys Hyundai and hundai America but was a little bit disappointed in the lack of tools to diagnose and repair, the vehicle was there a while and when we finally got i More

by Aerwin1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
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Jan 30, 2023 -

Lithia Hyundai of Reno responded

Thank you for the valuable feedback. We'll pass this along and work to make your next experience even better. Safe travels!

January 28, 2023

This is our third Hyundai. Since the Covid the service department seems different. It seems to be not as busy as before. Can’t quite put my finger on it. Service was fast as More

by RICHELLIOTT0854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
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Jan 30, 2023 -

Lithia Hyundai of Reno responded

Thanks for the great review! We're always happy to make your service quick and easy at Lithia Hyundai of Reno. See you next time!

January 28, 2023

I had a great experience at Lithia with all the salesman Especially Desmond and Ryan, who went above and beyond. More

by DanBaker2011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Desmond Carolino, Ryan "RJ" Bush, Erick Campbell
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Jan 30, 2023 -

Lithia Hyundai of Reno responded

We love to hear that! Thanks for sharing your experience at Lithia Hyundai of Reno with us, Dan!

January 28, 2023

Very friendly you can watch TV while you’re waiting. It’s very comfortable there. More

by XENA501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini, Tabatha Culver
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Jan 30, 2023 -

Lithia Hyundai of Reno responded

Making sure our customers are comfortable is a priority for us at Lithia Hyundai of Reno. Thanks for sharing your wonderful feedback, Xena!

January 27, 2023

They did great work I really appreciate the service and my car thank you so much. More

by JBROOKS661010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mathew Reed
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Jan 27, 2023 -

Lithia Hyundai of Reno responded

It was our pleasure! Thanks for stopping by Lithia Hyundai of Reno and let us know if you need anything else!

January 27, 2023

They were all nice and helped me with what I needed I didn’t get the car I wanted because I could not afford it but I did get a car that I’m starting to love More

by DUSKYALEX21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex from sales , Darren Toomer
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Jan 30, 2023 -

Lithia Hyundai of Reno responded

It was our pleasure to work with you! Thanks for the kind words and we're so glad to hear you're enjoying your car. Please don't hesitate to reach out to us at Lithia Hyundai of Reno if you need anything else!

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