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Jeremy Olsen
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81 Reviews
81 Reviews
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81 Reviews of Jeremy Olsen
April 18, 2024
They overcharge for services. Even if you're still covered under the warranty they find a way to manipulate Even if you're still covered under the warranty they find a way to manipulate More
by Kiaayobain
Verified CustomerOther Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Matt Franceschini, Bryan Mazariegos, Drea McGiffin
Helpful 
April 04, 2024
Lance was great! ! I had a nail in my tire, and unfortunately, it could not be repaired. I dropped the vehicle off at about 10:00 and got the call from Lance at 2:00 s ! I had a nail in my tire, and unfortunately, it could not be repaired. I dropped the vehicle off at about 10:00 and got the call from Lance at 2:00 stating my Santa Fe was ready to pick up. He had to go out to the USA Parkway to get the tire, so 4 hours for the repair, including changing the tire, and mounting and balancing, was quite impressive. Lance is a true professional who cares about his customers!! I highly recommend him to any of my friends who own Hyundai’s or any other type of vehicle. More
by DUNHAM1
Other Employees Tagged: Lance Smith
January 08, 2024
My online shopping was an easy and great car buying experience, customer service was excellent. experience, customer service was excellent. More
by ABETORRES01
Other Employees Tagged: Holly Jensen, Devin Rogers
December 16, 2023
Performed the work in a timely manner. Employees were accessible, courteous and pleasant. Physical plant is somewhat crowded. More space will be needed some day Employees were accessible, courteous and pleasant. Physical plant is somewhat crowded. More space will be needed some day More
by SKYSHRINK
Other Employees Tagged: Didn’t get all the names
December 16, 2023
Lance is the best. Super knowledgeable and super friendly. I highly recommend him for all of your service needs Super knowledgeable and super friendly. I highly recommend him for all of your service needs More
by TYLERXMR4
Other Employees Tagged: Dylan Clunie, Anthony Mazzone, Lance Smith, Donald Ostrom, Everett Clunie, Otto Sandoval-Carpio
December 13, 2023
I had a disappointing experience. I had a serious issue with the tire blowing up a month ago on the freeway as I was travelling 65-70 mph. Thank god, I was safely able to get to a tri I had a serious issue with the tire blowing up a month ago on the freeway as I was travelling 65-70 mph. Thank god, I was safely able to get to a triangle safety zone with no cars behind me. Highway patrol had to tow me to the nearest shoulder. Thereafter, I was not pleased that I had to shell out $$ for a brand new car. First I was asked to contact customer service, and customer service stated that the rim is covered with warranty and only the tire was not covered and provided me the Pirelli contact details. I called Pirelli and they asked me to have your service manager forward the tire remains via your supplier to them, so they will evaluate and reimburse. I stated this to the Lithia service manager and also provide case numbers with Hyundai Customer service and case number with Pirelli. Unfortunately the service advisor was stating the contrary with Hyundai customer service, and using "outside influence" etc.. that was unneeded. The car was then supposed to be fixed and provided Monday (dropped off on Wedneday evening), and it was a provided a week later, and I had to check up on the status constantly. No loaner was provided. I also spoke to the service manager and asked for a price break due to the circumstances and he said he would get back to me. NO call back and I reminded the service advisor about the same. No call to date, really disappointed with this experience and regret this experience overall. Not sure why I would need to call so many folks and obtain contrary advice. Dropped a note to Lithia as well, and also escalated on service line. More
by pbhardwaj69
December 12, 2023
Service was performed and when I brought up an issue with my car that a scrape damage occurred to my car while in their possession. I was brushed off as it was my fault and responsible for the damages. I was my car that a scrape damage occurred to my car while in their possession. I was brushed off as it was my fault and responsible for the damages. I was referred over to dealer manager Dillian. I left 3 messages and never received a follow up call from him. More
by LILLYANACLARK.16
Other Employees Tagged: Lance Smith
November 08, 2023
Super friendly and everyone in there was very helpful and they reevaluated my car and told me I was going to hit the road they reevaluated my car and told me I was going to hit the road More
by KARSON43MELVIN
Other Employees Tagged: Anthony Mazzone, Donald Ostrom, Chantel Kaminskaya, Bryan Mazariegos, Drea McGiffin , Ryan "RJ" Bush, Hannah Choquette, Maegan Minetto, Bryan Ogg
