Back

Lithia Hyundai of Reno

Reno, NV

4.3
4,107 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
Contact Dealership

2620 Kietzke Lane

Reno, NV

89502

Directions

By Type

Showing 4,107 reviews

August 04, 2025

We had a good experience. Everything was explained and we had time to make our decision. Now just need to drive it and really make it make it ours. More

by PMKRUPKA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Lithia Hyundai of Reno responded

We're happy to learn you are satisfied with your experience here at Lithia Hyundai of Reno. Thank you for choosing us for your automotive needs. Let us know if we can assist with anything down the road!

August 04, 2025

For routine maintenance service was good. For repairs the took 5 days more than promised. More

by Gcjfernandez
Recommend Dealer
No
Employees Worked With
Lance Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Aug 05, 2025 -

Lithia Hyundai of Reno responded

Thank you for taking the time to share this feedback with our team. We’re glad to hear you were satisfied with the routine maintenance, and we appreciate your patience with the repair process, especially given the delay. Your feedback is important to us as it helps improve our services moving forward. If there is anything else we can assist with or that you’d like to discuss, please feel free to reach out to me directly. Thank you, Jeremy Olsen - Service Manager - jolsen@lithia.com

August 03, 2025

Holly was a pleasure to work with—honest, easy to communicate with, and genuinely kind. She was conscientious throughout the process and made what’s typically a stressful car-buying experience smooth More

by DMBQUINCY
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Lithia Hyundai of Reno responded

Thank you for your kind words. Holly will be proud to learn you endorsed her service with your recommendation. Come back and see us at Lithia Hyundai of Reno!

August 03, 2025

The dealership was great, had a lot to look at and the sales person was very enthusiastic about the product. Finance went very quickly and no problems. More

by GRIFF2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Paganini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Lithia Hyundai of Reno responded

Your positive feedback means a lot to us. Our team strives to create an exceptional experience for each and every customer, and it's wonderful to hear that we were able to do that for you. We look forward to serving you again in the future here at Lithia Hyundai of Reno!

August 02, 2025

I had a great experience at dealership. only issue i had is the employee's that washed my truck never put all the floor mats back in the truck More

by WHITLOWWILLIAM880
Recommend Dealer
Yes
Employees Worked With
Iris Flores-Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Lithia Hyundai of Reno responded

Thank you for your 5-star review of Lithia Hyundai of Reno! We're glad to hear you had a great overall experience and appreciate you bringing the floor mat issue to our attention. We’ll follow up with our team to ensure this doesn’t happen again. We look forward to assisting you with any future needs down the road. Until next time!

August 02, 2025

Flat tire while Bluelink diagnostic tells everything normal including tire pressure. Slow leak, puncture hole could have been fixed by local tire shop, but 1700$ later for 4 new tires, a defective new t More

by cfjuneau
Recommend Dealer
No
Aug 04, 2025 -

Lithia Hyundai of Reno responded

We appreciate you taking the time to share your experience. It’s disappointing to hear about the ongoing tire issues and the inconvenience caused, especially with the repeated trips to our dealership. This is certainly not the experience we want for any of our valued guests. If you’re open to discussing this further or have any additional concerns, please feel free to reach out at your convenience. Thank you, Jeremy Olsen - Service Manager - jolsen@lithia.com

August 02, 2025

Never again, never again. Never again never again never again never again never again never ever More

by DB_9010
Recommend Dealer
No
Employees Worked With
Dylan Clunie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Lithia Hyundai of Reno responded

Thank you for taking the time to share your feedback with our team. It’s unfortunate to learn that we did not provide the five-star experience we strive to deliver to all our valued guests. If you are willing to elaborate, I would like to better understand your situation and what went wrong. At your convenience, please feel free to reach out to me using the contact information below. Thank you, and I look forward to speaking with you soon. Jeremy Olsen - Service Manager - jolsen@lithia.com

August 01, 2025

I appreciate the service provided by Lithia Hyundai in Reno. They are proactive and make recommendations so I can keep on top of things with my car. More

by MSDOBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
Aug 04, 2025 -

Lithia Hyundai of Reno responded

We truly appreciate your input about the efficient customer service you experienced here at Lithia Hyundai of Reno! Let us know if we can assist with anything down the road. See you next time!

August 01, 2025

Everyone was very friendly from making an appointment, to the person who helped us when we got there to drop off the car and pick it up! More

by Megan Belcastro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Lithia Hyundai of Reno responded

Megan, we're delighted to know that you found our service exceptional from start to finish here at Lithia Hyundai of Reno. Our team always aims for excellence, and it's great when we hit the mark! Thank you for your feedback.

August 01, 2025

The team was very responsive and helpful in our car buying experience. We were able to talk on the phone ahead of time to plan our visit and then once there everyone made the process smooth and easy - More

by RMINOR9818
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Boyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Vassallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Lithia Hyundai of Reno responded

Thank you for your kind words! Customer satisfaction is our top priority, and we’re thrilled to hear you had a smooth and positive car-buying experience with our team at Lithia Hyundai of Reno. We truly appreciate you taking the time to share your feedback and look forward to serving you again in the future!