Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lithia Hyundai of Reno
Reno, NV
3,990 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,990 reviews
August 25, 2016
Ho-Hum customer service The sales person was very good when it came to selling the vehicle. But when a few minor issues were pointed out, a service appointment was to be made The sales person was very good when it came to selling the vehicle. But when a few minor issues were pointed out, a service appointment was to be made, but was not done by the salesmen. More
by bacchi632
Verified CustomerEmployees Worked With
Cody Panzer
August 25, 2016
Reno Hyundai I wasn't really intending on buying a car THAT day, but I was considering one in the near future. I wasn't even sure what kind of car that I really wa I wasn't really intending on buying a car THAT day, but I was considering one in the near future. I wasn't even sure what kind of car that I really wanted. I've had a Hyundai in the past and it was a very good car. So we stopped at the dealership. Rod Allen gave us just enough time to look around before he came out. I really hate being attacked the moment I leave my car. He showed us the differences between the different Santa Fes on the lot. He was also willing to discuss the price differences. He took us on a satisfactory test drive. I wanted to make sure it had enough power to climb the grade home everyday without slowing people behind me down. When we settled on the one that I liked, he led us through the financing and understood when I told him that I had worked very hard get my credit score and wasn't willing to take on high payments that could be an issue at a later date. After all, I didn't NEED another car. Mine was only 4 years old. I just thought it would be nice to have an suv. Long story short, he worked hard to get me as close to my comfort zone as he could. It was very close indeed! I would definitely go back to Rod or advise anyone I know to talk to him if they are thinking of purchasing a new car. More
by svmolls
Employees Worked With
Rod Allen
August 25, 2016
great experiencr Over all experience was great they went above and beyond little long yes but worth it in the end great group of people will buy from you again Over all experience was great they went above and beyond little long yes but worth it in the end great group of people will buy from you again More
by sjstarbucks
Employees Worked With
Jack in finance was great, Bryan Ogg, Christopher Osorio, Joe Collazo
August 25, 2016
New Car It was a pleasure to purchase my new car from Lithia Hyundia. Great people to work with and well taken care of. This was my 5th purchase from Lithia a It was a pleasure to purchase my new car from Lithia Hyundia. Great people to work with and well taken care of. This was my 5th purchase from Lithia and will be back again in the future. More
by gabitsch
August 25, 2016
Happy Hyundai I felt so much better in your dealership than other dealer ship right when I walked in to yours. We made appointment and they where there to great m I felt so much better in your dealership than other dealer ship right when I walked in to yours. We made appointment and they where there to great me as I walked in the door. Thy made me feel at ease and I came to the right place,I felt good through out the process and my sales guy was spotted on with answers to my questions. I feel like I made a lot of new friends. And as for the vehicle , it too is spot on . My family is so happy that I picked the santafe. Thankyou for all the help and support and service. Sincerely, Dean Roberts. More
by deanroberts274
Employees Worked With
Richard Dvorak, JJ Collazo, Joe Collazo
August 25, 2016
Best Car Experience in Reno I have worked with several dealerships in the past sometimes taking several days to get an answer on financing. Lithia did away with this experience b I have worked with several dealerships in the past sometimes taking several days to get an answer on financing. Lithia did away with this experience by working with me. I thought it would take another several days and yet I was in and out in my new car in several hours. More importantly, I agreed to a very nice interest rate financing only to get a call several days later that they found a much lower rate for me with gap insurance. WOW!!! You already had my money, signed, sealed, and delivered and yet they continued to fight for me by finding me a better deal. I simply have no more words to say other than I am extremely impressed with this dealership and will continue to go back to them in the future. More
by waltersaunders972
August 23, 2016
Elantra I am very satisfied with my brand new Elantra. My dealer was very useful and he makes the difference when I choose to buy the car. Thanks Bill!!! I am very satisfied with my brand new Elantra. My dealer was very useful and he makes the difference when I choose to buy the car. Thanks Bill!!! More
by empaula
Employees Worked With
Nawazz Khan
August 19, 2016
Bad experience Don’t EVER go to this dealership. My mother, a 75 year old senior citizen, had Lithia Hyundai of Reno replace her front axles in her 2005 Hyundai San Don’t EVER go to this dealership. My mother, a 75 year old senior citizen, had Lithia Hyundai of Reno replace her front axles in her 2005 Hyundai Santa Fe 4 Wheel Drive . Currently Hyundai only manufactures All Wheel Drive or Front Wheel Drive SUV’s. So Lithia Hyundai of Reno is confused that this car is a 4 Wheel Drive. This dealer ordered the front axles from NAPA Auto Parts. NAPA only sells All Wheel Drive or Front Wheel Drive axles for this SUV, they do not carry 4 Wheel Drive axles for a 2005 Hyundai Santa Fe 4x4. Why would a dealership use aftermarket parts??? When they installed the wrong axles, they fit, but a bit short. The car appeared to be drivable, we were guaranteed that only original OEM Parts would be used. My mother went on one trip to California and the axles being shorter (Incorrect axles) pulled themselves out of the transfer 4 Wheel Drive case. This caused all of the fluid to leak out of the transfer case, which then blew up the $6,800 case. which my mother ordered a slightly used Transfer Case to replace it. My mother had to pay Capital Hyundai in San Jose California to swap the transfer case, In addition; pay an additional amount to replace both axles and do the right job this time at Automotion repair shop, which they wrote a huge report on this issue. My mother is out a total of $3,500, the service manager Bill and Store Manager Dylan refused to refund the money back to my mother. Using wrong axles could have locked the car up and created a fatality. We thought we could trust a dealership to do the job right!! This link has proof of evidence lothiahyundairenonv.com More
by Eric Mesi
Employees Worked With
August 18, 2016
New car experience Had a great experience with buying my first new car. Chris went above and beyond which made the experience even better and smoother than I expected it Had a great experience with buying my first new car. Chris went above and beyond which made the experience even better and smoother than I expected it to go. More
by simrrimedina
Employees Worked With
Christopher Osorio
August 18, 2016
Great service Since moving to the Reno area I have been bringing my Sonata for service since August 2014. Was not planning on by a new car. But like the deal. Since moving to the Reno area I have been bringing my Sonata for service since August 2014. Was not planning on by a new car. But like the deal. More
by johnhbettsiii
Employees Worked With
JJ Collazo, Joe Collazo
