Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lithia Hyundai of Reno
Reno, NV
3,998 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,998 reviews
August 25, 2016
great experiencr Over all experience was great they went above and beyond little long yes but worth it in the end great group of people will buy from you again Over all experience was great they went above and beyond little long yes but worth it in the end great group of people will buy from you again More
by sjstarbucks
Verified CustomerEmployees Worked With
Jack in finance was great, Bryan Ogg, Christopher Osorio, Joe Collazo
August 25, 2016
New Car It was a pleasure to purchase my new car from Lithia Hyundia. Great people to work with and well taken care of. This was my 5th purchase from Lithia a It was a pleasure to purchase my new car from Lithia Hyundia. Great people to work with and well taken care of. This was my 5th purchase from Lithia and will be back again in the future. More
by gabitsch
August 25, 2016
Happy Hyundai I felt so much better in your dealership than other dealer ship right when I walked in to yours. We made appointment and they where there to great m I felt so much better in your dealership than other dealer ship right when I walked in to yours. We made appointment and they where there to great me as I walked in the door. Thy made me feel at ease and I came to the right place,I felt good through out the process and my sales guy was spotted on with answers to my questions. I feel like I made a lot of new friends. And as for the vehicle , it too is spot on . My family is so happy that I picked the santafe. Thankyou for all the help and support and service. Sincerely, Dean Roberts. More
by deanroberts274
Employees Worked With
Richard Dvorak, JJ Collazo, Joe Collazo
August 25, 2016
Best Car Experience in Reno I have worked with several dealerships in the past sometimes taking several days to get an answer on financing. Lithia did away with this experience b I have worked with several dealerships in the past sometimes taking several days to get an answer on financing. Lithia did away with this experience by working with me. I thought it would take another several days and yet I was in and out in my new car in several hours. More importantly, I agreed to a very nice interest rate financing only to get a call several days later that they found a much lower rate for me with gap insurance. WOW!!! You already had my money, signed, sealed, and delivered and yet they continued to fight for me by finding me a better deal. I simply have no more words to say other than I am extremely impressed with this dealership and will continue to go back to them in the future. More
by waltersaunders972
August 23, 2016
Elantra I am very satisfied with my brand new Elantra. My dealer was very useful and he makes the difference when I choose to buy the car. Thanks Bill!!! I am very satisfied with my brand new Elantra. My dealer was very useful and he makes the difference when I choose to buy the car. Thanks Bill!!! More
by empaula
Employees Worked With
Nawazz Khan
August 19, 2016
Bad experience Don’t EVER go to this dealership. My mother, a 75 year old senior citizen, had Lithia Hyundai of Reno replace her front axles in her 2005 Hyundai San Don’t EVER go to this dealership. My mother, a 75 year old senior citizen, had Lithia Hyundai of Reno replace her front axles in her 2005 Hyundai Santa Fe 4 Wheel Drive . Currently Hyundai only manufactures All Wheel Drive or Front Wheel Drive SUV’s. So Lithia Hyundai of Reno is confused that this car is a 4 Wheel Drive. This dealer ordered the front axles from NAPA Auto Parts. NAPA only sells All Wheel Drive or Front Wheel Drive axles for this SUV, they do not carry 4 Wheel Drive axles for a 2005 Hyundai Santa Fe 4x4. Why would a dealership use aftermarket parts??? When they installed the wrong axles, they fit, but a bit short. The car appeared to be drivable, we were guaranteed that only original OEM Parts would be used. My mother went on one trip to California and the axles being shorter (Incorrect axles) pulled themselves out of the transfer 4 Wheel Drive case. This caused all of the fluid to leak out of the transfer case, which then blew up the $6,800 case. which my mother ordered a slightly used Transfer Case to replace it. My mother had to pay Capital Hyundai in San Jose California to swap the transfer case, In addition; pay an additional amount to replace both axles and do the right job this time at Automotion repair shop, which they wrote a huge report on this issue. My mother is out a total of $3,500, the service manager Bill and Store Manager Dylan refused to refund the money back to my mother. Using wrong axles could have locked the car up and created a fatality. We thought we could trust a dealership to do the job right!! This link has proof of evidence lothiahyundairenonv.com More
by Eric Mesi
Employees Worked With
August 18, 2016
New car experience Had a great experience with buying my first new car. Chris went above and beyond which made the experience even better and smoother than I expected it Had a great experience with buying my first new car. Chris went above and beyond which made the experience even better and smoother than I expected it to go. More
by simrrimedina
Employees Worked With
Christopher Osorio
August 18, 2016
Great service Since moving to the Reno area I have been bringing my Sonata for service since August 2014. Was not planning on by a new car. But like the deal. Since moving to the Reno area I have been bringing my Sonata for service since August 2014. Was not planning on by a new car. But like the deal. More
by johnhbettsiii
Employees Worked With
JJ Collazo, Joe Collazo
August 18, 2016
2017 Santa Fe Ultimate Although my specific vehicle was not available on the lot or in Reno, my salesman searched the surrounding Hyundai dealers they trade with to find the Although my specific vehicle was not available on the lot or in Reno, my salesman searched the surrounding Hyundai dealers they trade with to find the vehicle I specified More
by saunders50
Employees Worked With
Ronny Knight, David Lennox, Joe Collazo
August 18, 2016
I LOVE HYUNDAI Cars! Thank you. Joe Collazo & JJ Collazo! When we went to the dealership. We were greeted by Mr. Joe Collazo and I expressed a desire to purchase another Elantra, in the past. I've purchased a When we went to the dealership. We were greeted by Mr. Joe Collazo and I expressed a desire to purchase another Elantra, in the past. I've purchased a 1990 & currently own a 2002 Elantra. I've loved the cars and wanted another in a stick shift once more. However, I was told Hyundai didn't make them in a stick shift any more. Needless to say I was disappointed, but Mr. Collazo showed me many other cars I might be interested in. I couldn't seem to find anything I really liked in a smaller car. We went for about 3 test drives, but I wasn't finding anything I really liked. (Mr. Collazo was so pleasant & patient). So my husband said "You love our Sonata, why not get another one?" I loved the idea! So Mr. Collazo said "Why don't we take a walk and you can check out the Sonatas and maybe one will be to your liking." We spent about 20 minutes walking around--I wasn't finding one with all the features I wanted, when suddenly a black Sonata Limited caught my eye! I read all the items it came with & Mr. Collazo stated it had just arrived. He quickly got the key so we could check out the interior. I fell in LOVE with the car and told him I wanted it! My husband liked it too! Mr. Collazo told us we couldn't test drive it because it had plastic on the seats--it had just arrived and it had to be inventoried & detailed. That was on a Saturday. We asked if we could come back on Monday to check out car and he said we certainly could be he wouldn't be working that day, however, he introduced us to Mr. JJ Collazo who would take care of us. When we returned on Monday we were warmly greeted by Mr. JJ Collazo and asked if we would like coffee or water before we started paperwork. When we completed all the necessary paperwork, he took it to finance manager and said "Would you like to see your car?" Unbeknownst to my husband and I, he had the car brought out in front! He went into great deal about all the features and said after credit approval and signing paperwork he would sync our phones and give us more detailed information about the car and the various features. He then gave us a card and asked if we'd be interested in the 'NEW CAR OWNER ORIENTATION.' He explained it was something new LITHIA HYUNDAI offered to new car owners. There would be representatives from the dealership to answer any questions we had pertains to our new cars. WOW! Never heard that being done before. We placed our reservation for the following week. We met with Mr. David Lenmox, Finance Manager who went over all our paper work and was extremely courteous and answered patiently all questions we had. We had concerns buying our car out of state as we are California residents, but Mr. Lennox explained everything to us that we needed to do at DMV in CA. When we finished we met once again with Mr. JJ Collazo, who took us to the car and for the next hour gave us an overview of all the features and synced our phones. We didn't take car home that day as we had gone to Hot August Nights and had driven two up in two cars, our 2013 Sonata & our '69 Camero. We thought since we were coming back up for the orientation, we would get the car then. After we got home, we gave it some thought and my husband didn't want to drive up there together and drive two cars home again. I wrote to JJ Collazo, and asked if there was any possibility of delivering the car to us. He checked with his manager and was given the OK! On Saturday, car was delivered to us at our home by JJ Collazo! Talk about SERVICE!!! Needless to say, we are two EXTREMELY satisfied and happy customers! Thank you LITHIA HYUNDIA & JJ Collazo! It's a good thing it WAS delivered; the New Car Orientation was cancelled and rescheduled for next month. which we plan to attend. More
by fonem8
Employees Worked With
David Lennox, JJ Collazo, Joe Collazo
