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Lithia Hyundai of Reno

Reno, NV

4.3
4,020 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,020 reviews

July 07, 2016

Good Job! Love the new Hyundai Tucson! I also liked the professional, no pressure negotiation that took place. Thanks a million! The dealer went out of their More

by jackson.elaina
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Osorio
Jul 11, 2016 -

Lithia Hyundai of Reno responded

Dear Elaina, We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Lithia Hyundai of Reno with only the best there is to offer. It’s so nice to hear that Chris helped to make your experience such a positive one. Enjoy your new ride! Respectfully, Dylan Clunie | General Manager | 775.823.3334 | DClunie@lithia.com

July 07, 2016

Awesome As I walk in, they all greet me by name. They all smile all the time. It must be a great company to work for. Great job ! More

by 1animalsitter4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete, Joe Collazo, Pete Montalvo
Jul 11, 2016 -

Lithia Hyundai of Reno responded

1animalsitter4u, You have been a loyal customer going on six years now. Thank you for continually choosing us for your servicing and purchasing needs, and for leaving us this amazing feedback on your third purchase. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we've succeeded. Customer satisfaction and world class customer service is our number one goal, and we are pleased that our team earned your trust in our business. We look forward to the opportunity to see and service you in the future! Be sure to like/follow us on Facebook to catch all the specials! Drive safe and thank you again. Best, Dylan Clunie | General Manager | 775.823.3334 | DClunie@lithia.com

July 07, 2016

exellent I COULD'NT BE MORE HAPPY WITH MY NEW VEHICLE AND THE WONDERFUL SERVICE I RECEIVED, I FELT AT HOME AND LIKE FAMILY, I'VE NEVER HAD A BETTER EXPERIENCE More

by joycekeiffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nawazz Khan, David Wolpe, David Lennox
Jul 11, 2016 -

Lithia Hyundai of Reno responded

Joyce, On behalf of Lithia Hyundai of Reno I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. I am very pleased to hear that our consistent professionalism and great customer service has earned your business for a third time! It means a lot to me personally that you took the time from your busy day to let us know how your experience was. Be sure to check out our latest offers on Facebook and Twitter before you bring your new car in for service. And thank you again for your trust and business. Best regards, Dylan Clunie | General Manager | 775.823.3334 | DClunie@lithia.com

July 07, 2016

Happy New Car Purchase My family has purchased 5 Hyundai's from Lithia Of Reno. the service Department is supper. The new car sales staff is Supper. I've had one bad exp More

by bsnedek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dennis sales, Bill Service, Cody Panzer
Jul 11, 2016 -

Lithia Hyundai of Reno responded

BSnedek, You and your family have been a loyal customers for well over ten years now. We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Lithia Hyundai of Reno, enjoy your new ride! Scott Robert | Customer Relations Manager | Lithia Hyundai of Reno | 775-682-3352 | SRobert@lithia.com

June 26, 2016

Typical dealership games Went and looked at a GT sticker price is $20,000. Salesmen tells us with discounts and incentives it will be around $18,000 to $17,000. We go into whe More

by Ssparks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cody Panzer
Jul 05, 2016 -

Lithia Hyundai of Reno responded

Dear Ssparks, We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Lithia Hyundai of Reno, our focus is to provide a 5 star experience on every visit. If you don't hear from me by noon on July 5th (tomorrow), please contact me directly at 775-682-3352, or SRobert@lithia.com to voice any additional concerns. Sincerely, Scott Robert, Customer Relations Manager Lithia Hyundai of Reno

June 25, 2016

The Best. So painless, so professional and we highly recommend this dealer to everyone. We are more than happy with everything about the process and the vehicle More

by p.j.kezer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew True, David Wolpe
Jul 05, 2016 -

Lithia Hyundai of Reno responded

P.J., We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Lithia Hyundai of Reno with only the best there is to offer. It’s so nice to hear that David helped to make your experience such a positive one. Enjoy your new ride! Dylan Clunie General Manager Lithia Hyundai of Reno

June 22, 2016

Bryan Was Awesome Hello, Everything about this car buying experience was smooth and easy. I came in with what I wanted and walked out with a brand new car and got what More

by colorado4life567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Ogg
Jul 05, 2016 -

Lithia Hyundai of Reno responded

Myles, Thank you for taking the time to share your comments and feelings about Bryan Ogg and Lithia Hyundai of Reno. Bryan is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback! Sincerely, Dylan Clunie General Manager Lithia Hyundai of Reno

June 19, 2016

How to survive a marriage to a cannibal Liked everything about my experience with the exception of paying 165.00 on my old car for a diagnostic that told me that I should probably get a new More

by davidgeorgechef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Dvorak
Jul 05, 2016 -

Lithia Hyundai of Reno responded

Dear David, Thank you for taking a moment from your busy day to let us know how we are doing, your input is very important to us. Although I am very thankful for your business and the many 5 star scores, I'm troubled we may have overlooked an opportunity to WOW you with our new Exchange Program. We value our customers above all, and my goal is to keep our business relationship strong. I am going to look into that additional charge and see if there isn't some way we can make that up to you. Again, thank you for the great score and the opportunity to serve you once again. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno SRobert@lithia.com

June 18, 2016

Ok Salesman was very helpful and professional. Really enjoy the car. As for The service department, they were unsatisfactory, they did a poor job and bad More

by JESSETIFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
June 16, 2016

Great Experience Salesman Cody was calm, not pushy, and very helpful. Visited about 25 dealers between Reno and Roseville and this dealer and salesman Cody were great. More

by Nnting85
Recommend Dealer
Yes
Employees Worked With
Cody Panzer
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