Lithia Hyundai of Reno

Great Service Service and making a deal to buy Hyundai Tuscan was done in one hour. Wes Wilson was great to get me great interest rate compare to Mazda Kia dealersh Service and making a deal to buy Hyundai Tuscan was done in one hour. Wes Wilson was great to get me great interest rate compare to Mazda Kia dealership. More

satisfied As always, the service and the staff, go above and beyond to accommodate their customers. I will always be a customer of Lithia! Great products! As always, the service and the staff, go above and beyond to accommodate their customers. I will always be a customer of Lithia! Great products! More

Regular maintenance Scheduled appt ahead of time and they took the care as soon as I got there. They were quick and nice. They went over in detail all the work done. Scheduled appt ahead of time and they took the care as soon as I got there. They were quick and nice. They went over in detail all the work done. More

Best in the business Thanks richard for helping me get the deal ! I'm so grateful for car !! Extent customer service !! They really car about there customers ! Great cus Thanks richard for helping me get the deal ! I'm so grateful for car !! Extent customer service !! They really car about there customers ! Great customer service !! Richard is a great to work with !! He will get you the best deal possible !! Thanks Richard !! More

Great Experience! My experience started off with a phone call. Ahmad Abusabra took the time to work with me as I was going out of state following day to buy a Sonata. T My experience started off with a phone call. Ahmad Abusabra took the time to work with me as I was going out of state following day to buy a Sonata. They matched the deal I was going to get at the Roseville Caif. dealership. Ahmad was a pleasure to work with and very knowledgeable. One of the best experiences I've had buying a new car (no pressure). I highly recommend Ahmad to assist you in your next car purchase. More

Was greatly pleased with initial service my wife loved the car, the wait was horrendous but it was a busy day. IF YOUR MILITARY and plan to register your vehicle in your home of record state these people the car, the wait was horrendous but it was a busy day. IF YOUR MILITARY and plan to register your vehicle in your home of record state these people have no idea what they are doing, hours we spent trying to tell them what needed to be done after having done it before. Instead of being receptive and listen they would talk about new laws in place with the bank, when they finally contacted the DMV then the dealership told me to provide them with the documents I was telling them we needed all along......frustrating so another kicker instead of sending the paperwork to get our plates and registration to the county we were dealing with they sent it to the main headquarters so 6 to 7 weeks after they process it we should get our plates instead of 1 week good thing we got that 15 day permit from the dealer so we can't drive it for 2 months, furthermore the manager of the licensing argued with my wife about how it is illegal to register your vehicle if you live in a different state. Military is different they have no clue and to argue with a customer that just spent a substantial amount frustrates me to no end. I will never recommend this place, everyone in the military I will warn about the level of incompetence and rude customer service. To be fair a few people there were nice and tried to help overall. For the most part they talked to me and my wife like we were incompetent obviously they need to do some training customer service and licensing. More

We never had any intention of purchasing a vehicle at this time. However, we ended up with a 2013 Sonata Hybrid Limited. It is a nice car & we are pleased with it. Our only problem is that my wife is lis this time. However, we ended up with a 2013 Sonata Hybrid Limited. It is a nice car & we are pleased with it. Our only problem is that my wife is listed as the primary owner, & this is causing us severe problems. We do not know why it happened, but it never should have happened. This is a problem which we want solved, even it means doing all the paper work again. Lastly, we spent too many hours at the dealership so we became somewhat uncomfortable. Thank you! More

The sales staff is very friendly. When they didn't have exactly what my wife and I needed, they called the next day. The Hyundai Santa Fe had low miles, and they went out of their way to get us finan have exactly what my wife and I needed, they called the next day. The Hyundai Santa Fe had low miles, and they went out of their way to get us financed at a good rate. However, before we left we noticed that there was no jack assembly (jack, handle, lug wrench). They told us not to worry, they would get us one of course. Also, AFTER we had signed everything, they brought us the keys, but only one of them had a fob that operated the alarm. Again, they told us not to worry, of course they would get us one. In the seven months since we bought the car, we have brought it to their attention repeatedly. We are always told they will get us the missing items in a day or two and they would call us that week. Never has anyone called and followed up. Also, while being shown the car, Brian (I think his name was, Robert Philpott who we had been dealing with was absent for our appointed purchase time) tried repeatedly to show us how our cell phones would sync to the car's hands free system. He never could get it to work but assured us that if we just followed the instructions in the manual that it would. He never noticed that the cell microphone over the driver's seat had been removed and replace with an interior light. I discovered that and showed it to the service tech at our first oil change. He agreed that was where the cell mic should be. He looked up the part and was going to order that for me even if I had to pay for it and its installation. He said he would call me later that week. He never called. WE STILL DO NOT HAVE A JACK. WE STILL DO NOT HAVE ANOTHER ALARM KEY FOB. THE MISSING CELL PHONE MIC HAS NOT BEEN REPLACED. NO ONE HAS EVER CALLED WHEN THEY SAID THEY WOULD. This turned what was a great experience at Lithia Hyundai of Reno and has left us very disappointed. More

Went to purchase Turbo Veloster. Internet Sales Mgr., Richard Dvorak was pulled away to help another customer during trade-in negotiations. I left the dealership after 30 mins. Phones ringing when I go Richard Dvorak was pulled away to help another customer during trade-in negotiations. I left the dealership after 30 mins. Phones ringing when I got home only answered one call. Salesperson apoiogized and I returned to dealership. Asked 18k for trade and was offered $17.5. I ended up taking the $17.5. After waiting for 30 more minutes as paperwork was being prepared the car that was being held for me at a California dealership had been sold. No other white Turbo's available. I settled for a basic Veloster. When I returned home the other message I had received upon returning home from the dealership after being ignored. was from Wes Wilson, the sales manager offering me the 18k for my trade. I went back into this dealership 6 weeks ago and was checking about a 2014 Turbo Veloster. Was told by sales manager, Wes Wilson that they had no information yet on the 2014's. He did say I have a used silver Turbo manual transmission on the lot. I said I wasn't interested and he went back to his computer and left me standing there feeling ignored. Sales associate that was in the room offered to get my info and if they found anything would let me know. After I told him I had already purchased a vehicle this past August from Richard, he said he'd take me over to Richard. Richard and I walked the lot and he had a search done...only 2 white Turbo Veloster's on the East Coast. He said he would put it on his computer and it would notify him if any were being sent out to the West Coast and he could have it diverted. Last week I purchased a white Turbo Veloster from Capital City Hyundai in Carson City 30 miles away from Reno. Saturday I went into have my extended warranty cancelled and was told by the sales manager, Wes that they don't do those things on weekends and that I should make an appointment with finance. He was rude to me for the 2nd time. I returned home and called the General Manager, Dylan Klunie and left a voicemail. On Monday I was still upset and called Lithia Corporate and gave them my story. Today I received a shallow apology from the General Manager who listened to my story while having me on speaker phone without my permission. It is easy to see why the Customer Service is horrible...it starts at the top More

Thanks for the excellent, knowledgeable service over the years. Far better than any other dealership I've been to. That alone speaks volumes. Thanks Bob! years. Far better than any other dealership I've been to. That alone speaks volumes. Thanks Bob! More