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Lithia Hyundai of Reno

Reno, NV

4.3
3,999 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,999 reviews

June 26, 2023

Easy going. Informative. Educational, pleasant, not pushy No more descriptive words, thank you Why ask More

by joan.brickman
Recommend Dealer
Yes
Employees Worked With
Brian Kelly
Jun 26, 2023 -

Lithia Hyundai of Reno responded

Joan, thank you for taking the time to share your feedback! We're thrilled to hear you were satisfied with your experience at Lithia Hyundai of Reno, and we wish you safe travels!

June 25, 2023

They were very honest and helpful. when it came to getting the sun it was an easy process More

by MERGIELARREW1216
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Lithia Hyundai of Reno responded

We appreciate the kind words and five stars! Thanks for being a valued customer at Lithia Hyundai of Reno!

June 25, 2023

Staff is great. Very helpful and very informative on the services they are performing. Service advisors are excellent. More

by JON110609
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jun 26, 2023 -

Lithia Hyundai of Reno responded

That means a lot to us, Jon! The Lithia Hyundai of Reno team is always eager to help and we look forward to your next visit!

June 25, 2023

Although I had an 11 AM appointment for a simple oil change. At 1 PM after sitting there for two hours, they had not moved my car, nor planned to let me know things were so delayed. More

by TANYA_MANSON
Workmanship
Recommend Dealer
No
Employees Worked With
Ryan Newton
Jun 27, 2023 -

Lithia Hyundai of Reno responded

Hi Tanya, I apologize for our lack of communication and the extended wait time. We strive to keep you updated throughout your service and notify you of any possible delays. Please feel free to contact me below if you’d like to discuss this in more detail, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

June 23, 2023

Precise, detailed and no wasting time Excellent and they add value to the service- very happy More

by RUGBYBUG1
Recommend Dealer
Yes
Employees Worked With
Matt
Jun 23, 2023 -

Lithia Hyundai of Reno responded

It's our pleasure to assist you at Lithia Hyundai of Reno! Thanks for the awesome review!

June 23, 2023

My brand new Tucson brakes made and still makes grinding sound when pushing the pedal. I took it there and I was told there was nothing wrong with the brakes. More

by hminaie
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jun 27, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m sorry to hear you’re still experiencing issues with your brakes. Please reach out to me below so I can learn more and address this properly, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

June 23, 2023

Efficient Everyone wanted the best outcome for me. Very kind and considerate of my first time experience. More

by ICANNEVERREMEMBERMYOWNEMAIL
Recommend Dealer
Yes
Employees Worked With
Dan
Jun 26, 2023 -

Lithia Hyundai of Reno responded

We're so happy to hear that! Thanks for stopping by Lithia Hyundai of Reno for your first experience, and we hope to see you again in the future!

June 22, 2023

Great customer service! Efficient service department. I highly recommend. They are very fortunate to have Lance Smith in their service dept. More

by Lsorteberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Lithia Hyundai of Reno responded

We'll be sure to pass this along to Lance! Thanks for the great five-star review!

June 22, 2023

I have been going to this dealership for at least 14 years. I have enjoyed our relationship. More

by WISE1940
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Matt Ashton, Matt Franceschini, David Diaz
Jun 23, 2023 -

Lithia Hyundai of Reno responded

We truly appreciate your loyalty! Thanks for continuing to trust our team with your automotive needs!

June 22, 2023

AMAZING experience great friendly staff overall very happy and pleased. I love my new SUV! More

by C.SIMS2009
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Diaz
Jun 22, 2023 -

Lithia Hyundai of Reno responded

Congrats on your purchase! It was a pleasure to work with you at Lithia Hyundai of Reno!

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