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Lithia Hyundai of Reno
Reno, NV
3,999 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,999 reviews
June 14, 2023
I purchased a new car within 48 hours and 75 miles. The check engine light came on. Before I purchased the car I was told they did a complete service check. When I took it back to the dealership, they The check engine light came on. Before I purchased the car I was told they did a complete service check. When I took it back to the dealership, they said it would cost me $500 to change, spark plugs and additional parts. I will never bring my car back here. More
by jeanettevan01
Verified CustomerEmployees Worked With
David Lennox
June 12, 2023
They didn't stand by their word re:after sale service. Nice car, poor sales. The additional service was going to cost me $499.00 that I found out about only when I arrived for the appointment. I can say Nice car, poor sales. The additional service was going to cost me $499.00 that I found out about only when I arrived for the appointment. I can say that regardless what your salesperson says and implies at the time of sale, get everything in writing. They want the sale. More
by Goneusps
Employees Worked With
June 11, 2023
Good service and attentive to my needs. Very professional and friendly. Good hours and cleanly. Very professional and friendly. Good hours and cleanly. More
by TAKAGAMA00
Employees Worked With
June 11, 2023
At no time did we ever feel pressured to buy. I felt we could walk away at any time. I felt we could walk away at any time. More
by raely
June 11, 2023
Terrible service and the pricing is practically criminal. They tried to charge me 1200 dollars for a service that another shop charged me 300 dollars for. I will absolutely never bring my car to lithia for a They tried to charge me 1200 dollars for a service that another shop charged me 300 dollars for. I will absolutely never bring my car to lithia for anything that is not 100% covered by a warranty. More
by Tbaltes95
Employees Worked With
Matt Franceschini
June 11, 2023
I never met Trisha stone. Tony wad easy to work with but really did not tell me about the 5900 fee added by the dealer and the portion of the msrp sheet that had those fees Tony wad easy to work with but really did not tell me about the 5900 fee added by the dealer and the portion of the msrp sheet that had those fees noted was removed from the rest of the sticker price. More
by HENRICIM
Employees Worked With
June 09, 2023
Awesome service appreciate their professionalism greatly appreciate the experience look forward to using Lithia in the future appreciate the experience look forward to using Lithia in the future More
by WLYONS5050
Employees Worked With
Other Employees :
Matt Ashton, Mathew Reed, David Diaz
June 08, 2023
I worked with Matthew Reed and my experience was definitely 5 Stars. The process was seamless and Matthew was great throughout. This is my second Hyundai purchased at this dealership. For my firs definitely 5 Stars. The process was seamless and Matthew was great throughout. This is my second Hyundai purchased at this dealership. For my first vehicle, I worked with Holly Jensen. When a friend of mine drove my new Hyundai Kona EV, he decided to also purchase one. I immediately called Matthew Reed and although he was out of the dealership that day, he connected me with Holly Jensen. Once again, she was great! She, like Matthew was so easy to work with. If anyone is thinking about a new Hyundai, definitely contact Matthew Reed or Holly Jensen. More
by HappyKonaEVOwner
