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Lithia Hyundai of Reno

Reno, NV

4.3
4,079 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We ...
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,079 reviews

August 05, 2023

I’m not allowed to leave an honest review? Like I said before, the staff was very helpful and knowledgeable. The ‘22 Santa Fe I purchased on 6/24/23 has been back to the service department twi More

by DCOTTLE33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Diaz
Aug 13, 2023 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We appreciate your feedback. We'll be sure to share your review with our crew.

August 04, 2023

Performed a recall check just fine. However, they removed my skid plate/splash guard without asking or without telling me. I have called 3 times since to sort this out and have been sen More

by LUKER.1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department Manager
Aug 04, 2023 -

Lithia Hyundai of Reno responded

Luke R, Thank you for taking a moment from your busy day to let us know how we are doing, we appreciate the input. The recall we performed on your vehicle was the "993 Anti-Theft Software and window decal" recall. I don't know what you think we did to your vehicle, but the recall was a simple software update. To complete the recall we accessed your vehicle's computer through the OBDII diag port under the steering wheel, and put a see-through sticker on the driver's side window. Nothing we did on that visit required accessing anything under lower engine cover of your vehicle. I interviewed the technician that worked on your vehicle and he confirmed that removing the engine cover wasn't done as it wasn't necessary. If you would like to discuss in detail I can be reached at 775-682-3352 or SRobert@Lithia.com. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

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August 03, 2023

Picked up my car after about a month and immediately washed and detailed the vehicle like I do weekly. During this time I found a couple new door dings and fairly significant damage to one of my rims. T More

by DONALDMAHONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula
Aug 04, 2023 -

Lithia Hyundai of Reno responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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August 03, 2023

Very friendly staff who were quick and efficient in helping me find my new car at a price I could afford. More

by jenniferdavis8385
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Lucas Bragg
Aug 04, 2023 -

Lithia Hyundai of Reno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Hyundai of Reno.

August 02, 2023

The dealership is always friendly and far from pushy. This is my preferred dealership for both new and used cars. More

by CDEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Aug 03, 2023 -

Lithia Hyundai of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 01, 2023

The receptionist was superior in getting help for me from the service department. Got a very necessary appointment moved up to keep me able to use my transportation. Absolutely awesome. More

by JESSIEWALSH4555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Choquette
Aug 01, 2023 -

Lithia Hyundai of Reno responded

Thank you, Jessie, for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 01, 2023

Liars, thieves, untrustworthy, Deceivers from the Finance Manager to the Service advisers. All Liars. Crooks. More

by Bornbrooklyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Ogg
Aug 06, 2023 -

Lithia Hyundai of Reno responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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July 31, 2023

I signed up for 2 years of oil changes but it looks like the service Bay is always full. The oil change is supposed to take about an hour they said. But I went in there for another type of service and they More

by JULS.JULIENENEWTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dawn Vincent
Aug 01, 2023 -

Lithia Hyundai of Reno responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

More
July 31, 2023

Cesar was professional and went all the way to ensure that as customers we are happy . Yet the only very important aspect of accepting the purchase of my car was not met by the dealership detailing depar More

by TEDTHEPHILLYS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Lithia Hyundai of Reno responded

Thank you for the kind words for Cesar and for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around.

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Aug 01, 2023 -

TEDTHEPHILLYS responded

775-567-8312

July 30, 2023

I've has cars from Lithia Hyundai since 2004. They have been honest and fair with our family. More

by WURRUTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Lithia Hyundai of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Hyundai of Reno, Lance, and our team look forward to having you as a valued customer for many years to come!

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