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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.4
4,305 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We ...
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,305 reviews

January 17, 2024

The absolute worst experience with a car dealership I have ever encountered. Terri le customer service. The wait times for repair are generally close to two months which makes my warranty worthless. The More

by CORRINE.ABRAMS360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maegan Minetto
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Corrine, Thank you for taking the time to share your comments and feelings about our dealership. Even though your comments do not shine a positive light on our dealership, your happiness is important to us and we'd like to explore a solution. In looking at the notes from our last conversation it looks like I had arranged to pick the car up from your daughter, but she never reached back out to me. The last message I have is a "she's stuck in class" text and nothing after that. My direct line is 775-682-3352, and my email address is SRobert@Lithia.com. Please reach out or have your daughter reach out and I'll do whatever I can to help. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

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January 17, 2024

Your property is too small, you need to expand somewhere else because it us crowded in your Dealership More

by biviano.vasquez
Recommend Dealer
Yes
Employees Worked With
Matt
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Biviano, we appreciate your feedback about our space at Lithia Hyundai of Reno. We're always looking for ways to improve and will certainly take this into consideration. Thanks for bringing it to our attention!

January 17, 2024

Timely, responsive, and professional. Expert counseling regarding auto condition and the services needed. Vehicle was delivered on time and all services were completed as promised. More

by SThompson
Recommend Dealer
Yes
Employees Worked With
Matt Fraceschini
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

SThompson, we're glad to know our team at Lithia Hyundai of Reno provided you with timely and professional service. Thanks for trusting us with your vehicle's needs!

January 17, 2024

Had a great selection of Santa Cruz trucks and other cars. Great to work with. More

by am1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Thank you for stopping by! The Santa Cruz is an amazing vehicle, we are glad to see that you like it. Should you need anything else, please let us know.

January 17, 2024

The service provided was good and friendly. Wait and update times were long and required prompting. More

by JESSMAINZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Thank you for your feedback, Jess. We will be sure to improve moving forward. Should you need anything else, please let us know.

January 17, 2024

Professional, prompt, friendly. Always return my calls and willing to advise me on the needs of my car More

by HAZELMCBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Lithia Hyundai of Reno responded

Hazel, we appreciate your feedback! Our team at Lithia Hyundai of Reno is always here to provide professional and prompt service. Thanks for trusting us with the needs of your car!

January 17, 2024

The service representative was very patient and detailed when I asked him for an explanation on repair. It made me feel that I could trust them. More

by Hyundai customer
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

We're so glad to know our service representative was able to provide you with the detailed explanation you needed at Lithia Hyundai of Reno. Trust is essential and we appreciate your confidence in us!

January 17, 2024

Absolute worst auto service dept I have ever encountered in my 80 years. Don't answer the phone, don't call back when a voice message is sent. Appointments out by 30 days or more. I would recommend that ab More

by GTHULES
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Everett Clunie
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Lithia Hyundai of Reno responded

Hello, Thank you for reaching out and expressing your concerns. I apologize that you have had difficulty getting in contact with our team. Providing our customers with open and frequent communication is one of our highest priorities. I would appreciate the opportunity to speak with you directly so that we may work towards turning your experience around and earning your trust. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

More
January 17, 2024

Everyone was very polite. They did a very good job at allowing apace to decide on the deal as well. Very much appreciate the kindness and accommodation More

by AMAURER20
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Ostrom
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you appreciated the respectful and accommodating environment at Lithia Hyundai of Reno. Thanks for sharing your positive experience with us!

January 17, 2024

Lucas was great to during my purchase. Kind courteous and inviting. He works hard so you walk out happy ... Woo hoo More

by CHRISFLORES222222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Ogg, Lucas Bragg, Jason Baden
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Chris, we're delighted to know Lucas provided a great buying experience at Lithia Hyundai of Reno. Thanks for the shout-out and enjoy your new ride!

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