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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,956 Reviews

1,956 Reviews of Lithia Hyundai of Reno - Service Center

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June 05, 2022

I had to wait over 2 hrs last time & only found out my car was ready because I asked. Results of my service was not discussed with me- I had to ask. Trash was left in my car. More

by Patti
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matt Franceschini
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Jun 14, 2022 -

Lithia Hyundai of Reno responded

Hi Patti, I regret to learn about the level of communication you received during your recent visit. I would like to address your concerns and would appreciate the opportunity to speak with you. Please contact me at your earliest convenience. Andrea McGiffin 775-682-3368 Customer Relations Manager

May 28, 2022

The service department at Reno Lithia Hyundai is the best. I have been going there since 2015 and the I’m completely pleased. The service manager Matt Ashton and my service advisor Tabatha Culver are ex More

by Dan H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Tabatha Culver
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May 30, 2022 -

Lithia Hyundai of Reno responded

Hi Dan, we appreciate your continued loyalty and you kind words about Matt and Tabatha. See you next time!

May 27, 2022

Kirby was great. experience with the service department has been good to. They have in house insurance to that was pretty great More

by JERIMIAHWILLIAMSLOVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini, Kirby McMahon
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May 30, 2022 -

Lithia Hyundai of Reno responded

Hi Jerimiah, it's wonderful to see you had a great experience with the service department. See you next time!

May 25, 2022

Better communication. Went for a simple oil change. No follow up for any recommendations or if all was good. Was there on a Saturday and was there for an hour and 45min More

by ESANDME27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unsure
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May 26, 2022 -

Lithia Hyundai of Reno responded

Esandme27, Thank you for taking a moment from your busy day to let us know how we're doing. I'm sorry you feel as though your last visit didn't go that well, certainly not how we want a loyal customer to feel. Reading your review it’s obvious we owe you an apology for the lack of communication. I’m not sure where the disconnect happened. I don’t know if you dropped it off and had someone else pick it up, or if your advisor just took it upon himself to ignore store policy? Looking at the notes in our system it appears at your most recent visit we serviced a Hyundai Tucson. On that visit we performed an oil-change, a multi-point inspection and we completed the “966 factory recall”. I'm not sure if this is the vehicle in question, or if there is another vehicle in the household that was serviced that day, but that’s what the system is showing. The notes indicate that in the multi-point inspection eight separate recommendations were made and all eight were declined. I don't know if you dropped the vehicle off and had someone else retrieve it? Or if Ryan wrote it up and another advisor closed it out? Either way it’s against store policy to arbitrarily decline service on the customers behalf, it’s bad business. That said we would be happy to review the inspection form with you again at your leisure. Simply call Ryan Newton at 775-682-3311, or reply to this review response with a time that works for you and we’ll be happy to make it happen. Again, please accept our apology for your less-than-stellar experience and thank you for bringing it to our attention. We value our customers above all and our goal is to keep our business relationship strong. We are honored to have you as a customer and look forward to earning that 5th star on your next visit. Sincerely, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352

May 21, 2022

They should allow customers to watch their vehicles being serviced to make sure they are doing what was expected. More

by Sportychgo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ryan
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May 24, 2022 -

Lithia Hyundai of Reno responded

Hello, I appreciate your feedback and want to understand more about your recent experience. At your convenience, please contact me. Thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

May 21, 2022

Bret is always great to work with! I always appreciate him helping my Dad with his Elantra More

by Breto21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Roderick
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May 23, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased to see Bret is always great to work with. See you next time!

May 20, 2022

They have always been helpful in setting up the maintenance appointments and providing excellent customer service. I t is great that there is consistency! More

by M.SHERREAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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May 20, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased to see you always receive excellent customer service! We'll see you next time!

May 18, 2022

Helpful and very polite. I would go back to buy my second car with them. More

by CHARY_0930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ashton
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May 20, 2022 -

Lithia Hyundai of Reno responded

Hi Chary, it's wonderful to see our team was helpful and very polite during your experience. See you next time!

May 17, 2022

Very knowledgeable team. It's nice to have someone explain charges and services to you. More

by chris_giannotti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Roderick
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May 20, 2022 -

Lithia Hyundai of Reno responded

Hi Chris, we truly appreciate this positive feedback and look forward to seeing you again in the future!

May 17, 2022

Everyone was pleasant and helpful. I believe my car got the service they told me it got. I like my car and I don’t want to trade it in More

by JANETWITT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tabatha Culver
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May 20, 2022 -

Lithia Hyundai of Reno responded

Hi Janet, it's wonderful to see everyone was pleasant and helpful during your visit. See you next time!

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