Lithia Hyundai of Reno - Service Center

I have been using this dealership for car service for almost a year now and they are amazing. everyone who works here is so friendly and helpful and fast. Plus the waiting area is always super clean and almost a year now and they are amazing. everyone who works here is so friendly and helpful and fast. Plus the waiting area is always super clean and stocked with snacks and water to wait. More

The service desk personnel were prompt and efficient. The technicians however forgot to close the hood. Glad I caught it before I traveled the 90 miles home. The technicians however forgot to close the hood. Glad I caught it before I traveled the 90 miles home. More

Everyone was amazing and Tabitha was awesome as always. I never have to wait and they get right down to the problem and fix it never have to wait and they get right down to the problem and fix it More

Needed new motor in my car was taken care of in a week. Though they could've put gas and washed it. Its dirty from working in it and won't come off car. Though they could've put gas and washed it. Its dirty from working in it and won't come off car. More

The service department did a great job. I also received a complimentary car wash. Plus, our car was available to pick up before the time originally quoted. I appreciated the professionalism of the staff as w complimentary car wash. Plus, our car was available to pick up before the time originally quoted. I appreciated the professionalism of the staff as well. More

I'm very upset by this particular visit. The first complaint I have is how long it took; I understand that things are different right now due to COVID-19, and there are limitations in place for the em complaint I have is how long it took; I understand that things are different right now due to COVID-19, and there are limitations in place for the employees' protection while they're working. That doesn't change the fact that I was told there oil change would only take about 1 hour to 1 hour, 15 minutes, but I was actually there for two hours, and was never given an update that it would take longer. Also, the oil cap on the engine was broken, not by my own doing, yet I'm being expected to pay for the replacement? I've never touched that cap in the entire time I have owned this vehicle, so I don't understand why I should pay for a replacement of a piece I've never touched, and was broken by someone else's handling. I will also be returning to the service department today (7/3/20) to address this issue. I wish I could a proper 5-star for this visit, I want to give this visit a 5-star review as the service department is always great. The problem is, I can't for the reasons I have given. More

Great service This dealership has been very good to me. They treat me as a valuable customer and have not let me down in the past 5 years. They go above and beyon This dealership has been very good to me. They treat me as a valuable customer and have not let me down in the past 5 years. They go above and beyond to satisfy their customers. More

Great service Tom was speedy and professional. He explained everything very clearly to me and didn’t pressure me into buying anything I didn’t want to. Tom was speedy and professional. He explained everything very clearly to me and didn’t pressure me into buying anything I didn’t want to. More

We have leased and bought multiple Hyundai’s over the years. This is the most professionally run and pleasant dealership I have yet to visit. Everyone was friendly, respectful and efficient with the cust years. This is the most professionally run and pleasant dealership I have yet to visit. Everyone was friendly, respectful and efficient with the customers and one another. It was refreshing! More

Lance is the best Lance Smith is the reason I continue to get my car serviced by the dealership. He continues to go out of his way for customers and always has a smile Lance Smith is the reason I continue to get my car serviced by the dealership. He continues to go out of his way for customers and always has a smile on his face doing it. I've never met a better service manager, and because of Lance, I will continue to go to Hyundai despite the higher pricing. If you want to make sure you're taken care of, go to Lance! More