Lithia Hyundai of Reno - Service Center

Matt always makes my services easy and explains the work that needs to be done that needs to be done More

Service was timely and well done. Matt was thorough and attentive to my tricks neefs. Matt was thorough and attentive to my tricks neefs. More

Ryan ttok great care of our service needs. Routine maintenance. Car was ready on time. Price was as estimated. Routine maintenance. Car was ready on time. Price was as estimated. More

Lithia Hyundai had great customer service! !The management team was awesome and Mathew Reed was great! !The management team was awesome and Mathew Reed was great! More

Everyone is always very courteous, they keep me well informed when my car is in which I'm very appreciative of and complete the work I've requested in a timely fashion informed when my car is in which I'm very appreciative of and complete the work I've requested in a timely fashion More

Performed the work in a timely manner. Employees were accessible, courteous and pleasant. Physical plant is somewhat crowded. More space will be needed some day Employees were accessible, courteous and pleasant. Physical plant is somewhat crowded. More space will be needed some day More

Lance is the best. Super knowledgeable and super friendly. I highly recommend him for all of your service needs Super knowledgeable and super friendly. I highly recommend him for all of your service needs More

They didn't care about me or my needs. They just wanted my money and then took it and didn't want to count it in front of me or give me a receipt. NO CUSTOMER SERVICE OR CARE. HORRIBLE They just wanted my money and then took it and didn't want to count it in front of me or give me a receipt. NO CUSTOMER SERVICE OR CARE. HORRIBLE AND NO APOLOGIES More

I had a disappointing experience. I had a serious issue with the tire blowing up a month ago on the freeway as I was travelling 65-70 mph. Thank god, I was safely able to get to a tri I had a serious issue with the tire blowing up a month ago on the freeway as I was travelling 65-70 mph. Thank god, I was safely able to get to a triangle safety zone with no cars behind me. Highway patrol had to tow me to the nearest shoulder. Thereafter, I was not pleased that I had to shell out $$ for a brand new car. First I was asked to contact customer service, and customer service stated that the rim is covered with warranty and only the tire was not covered and provided me the Pirelli contact details. I called Pirelli and they asked me to have your service manager forward the tire remains via your supplier to them, so they will evaluate and reimburse. I stated this to the Lithia service manager and also provide case numbers with Hyundai Customer service and case number with Pirelli. Unfortunately the service advisor was stating the contrary with Hyundai customer service, and using "outside influence" etc.. that was unneeded. The car was then supposed to be fixed and provided Monday (dropped off on Wedneday evening), and it was a provided a week later, and I had to check up on the status constantly. No loaner was provided. I also spoke to the service manager and asked for a price break due to the circumstances and he said he would get back to me. NO call back and I reminded the service advisor about the same. No call to date, really disappointed with this experience and regret this experience overall. Not sure why I would need to call so many folks and obtain contrary advice. Dropped a note to Lithia as well, and also escalated on service line. More

Lance has been servicing my car since I purchased it. He has always been courteous and professional. As a single grandmother, Lance has made sure my Santa Fe had a thorough check up whenever I prepared He has always been courteous and professional. As a single grandmother, Lance has made sure my Santa Fe had a thorough check up whenever I prepared for a long trip out of town. If he did not know an answer to my questions, he would find take the time to find someone or somewhere to help me. Lance always gave me superior service always explaining what and why I needed the servicing he recommended. . I always knew I could trust him and that my vehicle would take my grandchildren and great grandchildren safely on our vacations. Many kudos to Lance and this dealership. More