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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,956 Reviews

1,956 Reviews of Lithia Hyundai of Reno - Service Center

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July 20, 2023

It's always a pleasure visiting this Dealership and Lance is awesome. Give him a raise!!! More

by Larry T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Jul 21, 2023 -

Lithia Hyundai of Reno responded

Hi Larry, thank you for visiting and leaving a wonderful review about your awesome experience with Lance. We look forward to seeing you again soon!

July 18, 2023

Awesome service. Fast and friendly. Drove us to grab lunch and picked us back up. More

by NOBLERANCHOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jul 18, 2023 -

Lithia Hyundai of Reno responded

It's wonderful to see our friendly team provided fast and awesome service during your recent visit. We look forward to seeing you again in the future, take care!

July 17, 2023

They were helpful and treated me like a person. They answered me questions. Didn’t act like I was a bother. More

by PPUFFKATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Jul 18, 2023 -

Lithia Hyundai of Reno responded

Thank you, Kate! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Hyundai of Reno, we look forward to having you as one of our valued customers for many more years to come!

July 16, 2023

Never went to pick up set of tires to put on car. Wasted 2 1/2 hours of my time No offer of future discount More

by TAHOEBABAR
Recommend Dealer
No
Employees Worked With
Ryan
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Jul 18, 2023 -

Lithia Hyundai of Reno responded

It’s unfortunate to learn that the tires needed for your vehicle were not available, and this resulted in time wasted. We understand your time is valuable, and I apologize for the inconvenience this has caused. If you wish to discuss this further, please contact me directly so I can learn more about what transpired, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

July 13, 2023

Everyone was very helpful and took the time to explain everything about my new car this is the 3rd car I have bought from Hyundai. I am a lifetime customer and will always go with Hyundai More

by BKALMAN505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg, Matt Franceschini
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Jul 14, 2023 -

Lithia Hyundai of Reno responded

Congrats on your recent purchase! It's always a pleasure to work with you at Lithia Hyundai of Reno, and we look forward to many more visits in the future!

Jul 14, 2023 -

BKALMAN505 responded

Thanks to the whole team

July 12, 2023

Did a good job on everything but I asked him to check the tire pressure on my car and they did not. So I had one tire that was over inflated in another that was under inflated. More

by MCKRENO2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Lithia Hyundai of Reno responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

July 12, 2023

I had excellent personal and professional service from my salesperson Efren. They have been on the lookout for my vehicle after the sale attending to minor details so I am satisfied with my purchase. More

by 001JOSEMIGUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efren Gonzalez-Aguayo
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Jul 13, 2023 -

Lithia Hyundai of Reno responded

Thanks for sharing about your experience with Lithia Hyundai of Reno. We appreciate your business and hope to see you again soon!

July 12, 2023

Won’t ever come back to this dealership. Lack of communication from service advisor inability to properly assess cost, constable back tracking on any information given when called out. More

by ashleybader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Jul 14, 2023 -

Lithia Hyundai of Reno responded

Hi Ashley, I’m terribly sorry about your frustrating service experience with us. We strive to be transparent throughout and keep you up to date on the status of your vehicle. Please feel free to contact me below so we can discuss this in more detail, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.comWe're sorry to hear about your experience, Ashley, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 11, 2023

Maintenance is ok so far. Sales did nothing but screwed me on a deal. I will never buy from them again More

by WTOON4124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Farrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
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Jul 13, 2023 -

Lithia Hyundai of Reno responded

Hello, I regret to hear you feel this way about your sales experience. I’d love the opportunity to speak with you about it in more detail so I can address this appropriately, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

July 11, 2023

A little disappointed that I purchased a car for my son and I don't feel like all inspections were completed prior to the purchase. The car has been in the shop 3 times in one year. Most likely won't purch More

by JACObS.SHANDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2023 -

Lithia Hyundai of Reno responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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