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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,955 Reviews

1,955 Reviews of Lithia Hyundai of Reno - Service Center

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September 17, 2022

Great experience when we did our first service. Quick and professional, you can wait there if you so wish More

by SIERRA.ITALIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini, Larry Satica
Sep 19, 2022 -

Lithia Hyundai of Reno responded

We appreciate the wonderful review! Our service technicians are always here to make your appointment quick and professional. See you next time at Lithia Hyundai of Reno!

September 17, 2022

Always fair, honest, friendly service. I purchased my last 2 vehicles here, and they are only serviced at this location. More

by BENNETTSUZANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini, Tabatha Culver
Sep 19, 2022 -

Lithia Hyundai of Reno responded

Thank you for your loyalty! Being fair, honest, and friendly is how we earn customers for life. Lithia Hyundai of Reno is always here for you!

September 17, 2022

Lance Smith is a the best service agent I’ve had the pleasure of working with at any dealership. He’s the reason I’ve come back for 11 years and counting! More

by Jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Lithia Hyundai of Reno responded

Jason, thanks for the shoutout to Lance and for being a loyal customer! It's our pleasure to assist you any time at Lithia Hyundai of Reno!

September 16, 2022

The service is very slow, and they don’t fully explain everything they’re going to do or how things work. It seems chaotic. I miss the Toyota service center. They’re on it! More

by AM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember who it was.
Sep 19, 2022 -

Lithia Hyundai of Reno responded

Hello, we strive to make every service appointment quick and easy, however sometimes variables out of our control can hinder this. I’d love to learn more about your experience with us. Please give me a call whenever you are available, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

September 16, 2022

made appointment for recall, ABS . waited 20 minutes, told no parts. 6 weeks, no call More

by LAUR.LIENHARD
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ryan newton
Sep 19, 2022 -

Lithia Hyundai of Reno responded

Hello, I apologize for the wait and lack of communication. While the current and ever-changing supply chain issues affect our parts shipments, this should have been noted and relayed to you before your appointment. We always strive to be cognizant of our valued customers’ time. If you’d like to discuss this further, please contact me at the number below, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

September 15, 2022

Lance is always professional and helpful and does perfect job in timely manner. I think he is due for raise More

by BEHZADJAMI62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Tabatha Culver
Sep 16, 2022 -

Lithia Hyundai of Reno responded

Thanks for the kind words and shoutout to Lance! We take pride in getting you back on the road as quickly as possible. See you next time at Lithia Hyundai of Reno!

September 15, 2022

Everyone is very friendly. The staff has been there a long time. If someone sees you waiting someone else steps in to see what you need if the person you need is busy. More

by LILNELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Tabatha Culver
Sep 16, 2022 -

Lithia Hyundai of Reno responded

Thank you for the stellar review! We never want to keep you waiting, so our staff is always happy to chip in and help our valued customers! Thanks for choosing Lithia Hyundai of Reno!

September 15, 2022

Great check in, quick, service was shorter than the estimated time In and out quickly More

by JNJNEARMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Sep 16, 2022 -

Lithia Hyundai of Reno responded

Thanks for the five stars! We're thrilled to hear your service appointment was quick and easy. If you need anything else, please feel free to give us a call or stop by Lithia Hyundai of Reno!

September 15, 2022

Wonderful. Absolutely the best ever that is why I always go to this location. Thank you More

by Skdenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Sep 16, 2022 -

Lithia Hyundai of Reno responded

We're so grateful for loyal customers like you! It's our pleasure to assist you at every visit. See you next time at Lithia Hyundai of Reno!

September 14, 2022

I always receive excellent service from them. Lance Smith goes that extra mile to make sure everything is taken care of. Thank you More

by Larry T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Lithia Hyundai of Reno responded

It's our pleasure to assist you, Larry! Making sure you and your vehicle are taken care of is our top priority at Lithia Hyundai of Reno. Safe travels and see you next time!

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