Lithia Toyota of Billings

We had Fun with Jerry!!! Jerry is very adept at matching the vehicle with the buyer(s). He actually listens, go figure! He has a vast product knowledge and communicates it w Jerry is very adept at matching the vehicle with the buyer(s). He actually listens, go figure! He has a vast product knowledge and communicates it well. We did not feel the least bit pushed into options that we neither wanted or needed. After delivery, we found we had a few more questions. Jerry was generous with his time answering them. Our takeaway "it's not about the money, it's about excellent customer service." THANK YOU, Jerry!!!! More

Outstanding Transaction We recently purchased a 2015 Highlander XLE. I shopped around for a good price in Montana and North Dakota and found Lithia Toyota of Billings to offe We recently purchased a 2015 Highlander XLE. I shopped around for a good price in Montana and North Dakota and found Lithia Toyota of Billings to offer the best cash price overall. I checked TrueCar.com to see what the "average" price would be for the model I selected, and Lithia was able to beat that easily, even surpassing True Car's "Great Price" mark. I contacted Lithia and was put in touch with Kristen Paulsen, the Online Sales Specialist. She helped he identify the vehicle I was looking for with all the various options, then provided me a good quote and build sheet for just the vehicle we wanted. Once I agreed to the price she turned me over to Greg Gustafson, the New Vehicle Manager. Greg found the vehicle we identified and had it brought to Lithia Toyota within a few days. I made arrangements to fly to Billings to take delivery. Greg picked me up at the airport in our new car and the transaction went extremely well. Greg spent several hours with me, going over ALL the vehicle features, helped me set up the NAV and voice recognition system, link my phone, just everything. He knew the vehicle very well and showed me all the bells and whistles. It would have taken me a month to read and figure out what everything did. The car was delivered to me spotless and full of gas, ready to hit the road. The drive home was enjoyable. Really like the Highlander and both my wife and I are very pleased with the vehicle and the dealer. An outstanding transaction all around. More

Theresa Our experience was a great one at Lithia Toyota of billings. Everyone was friendly and able to answer our questions. Aldo was our sales person, I wo Our experience was a great one at Lithia Toyota of billings. Everyone was friendly and able to answer our questions. Aldo was our sales person, I would say that he was the best car salesperson that I have had the pleasure of working with. My only concern was that it really took a long time to get everything done. More

Great salesperson, Jake Gruel. Jake was professional and made sure we got what we wanted. We recommend him highly and love our car! No pressure and very helpful salesman! Jake was professional and made sure we got what we wanted. We recommend him highly and love our car! No pressure and very helpful salesman! More

quick I hate dealing with the purchase/lease of new cars. everything was set up for me when I got there. It was fast and painless. thanks I hate dealing with the purchase/lease of new cars. everything was set up for me when I got there. It was fast and painless. thanks More

Purchase of used Toyota I have an older Toyota Camry with many miles on it that I have had serviced at Lithia Toyota-Billings for a number of years. I always find Robert in I have an older Toyota Camry with many miles on it that I have had serviced at Lithia Toyota-Billings for a number of years. I always find Robert in the Service Department and he personally took care of everything with honesty and integrity. I really trust his opinion and feel he would not just try to "Sell" me something I didn't need. Recently I purchased a used vehicle from Lithia Toyota and Max Erickson was awesome to work with. He didn't deliver a high pressure sales pitch, but worked with me for many months helping me get the right vehicle when I was ready to upgrade. He is so likable and was willing to be patient and make sure I was comfortable and happy with my purchase. More

2015 Toyota tundra Limited Great people to deal with friendly and knowledgeable definitely would recommend them to a friend,They really went out of their way to make me feel com Great people to deal with friendly and knowledgeable definitely would recommend them to a friend,They really went out of their way to make me feel comfortable in this buying experience and really knew their products More

Making Some New "Old Friends" Max Erickson met us at the front door of the dealership after a brief phone conversation. My husband and I felt comfortable with Max right away. No hy Max Erickson met us at the front door of the dealership after a brief phone conversation. My husband and I felt comfortable with Max right away. No hype, no pushy sales language. Just willing to address our concerns to find out what we really wanted. We went for a test drive and had a great visit. We love our current Highlander already, but wanted some upgrades. After much patient answering of our questions, and some phone calls back and forth we decided to order the vehicle we wanted. Max was really helpful throughout the whole process. We will buy our next Toyota from him too. He is warm, funny, and kind. He was good about letting us know what was going on as we thought through our decision. We also met Patrick O'Neill, the General Sales Manager. He was very genuine and upbeat. We were impressed with his friendliness. Before we left we asked a guy in the service dept to fix a light on the display. He took care of it right away. We are impressed with ovreally experience! More

great experience I feel everyone went above and beyond on dealing with my issue thanks again all involved, the only issue I had was the 30 min turned into 3 1/3 hr . b I feel everyone went above and beyond on dealing with my issue thanks again all involved, the only issue I had was the 30 min turned into 3 1/3 hr . but I came out happy More

Used Car Purchase and Trade Remotely bought my van from Lithia in Billings in 2008 so when I was ready to trade in the van and look for a different vehicle, having no luck locall Remotely bought my van from Lithia in Billings in 2008 so when I was ready to trade in the van and look for a different vehicle, having no luck locally (I am in Helena), I turned to the Lithia Toyota website to see what they had available. Within 4 days I had my van traded in (to them) my new to me Scion and financing all done! Yes bought the Scion sight unseen but with their plethora of photos and visiting with the internet sales person I felt comfortable doing so (plus I had done the same with the van years before). Everyone from financing, sales and delivery were fair, friendly and made an experience I just hate having to do (shop for cars) easy and painless! Thanks to all! More