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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
4.6
4,816 Reviews
Call Dealership (541) 930-3030
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1420 North Riverside Ave

Medford, OR

97501

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Showing 3,171 service reviews

April 09, 2024

The guy who you drop your car off to vapes. He vapes before, and after, while moving your car for it's services. He is also the shuttle driver. Vaping before and after driving the shuttle. wha More

by jeffroaddh2o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jon doe, Mark Grossman
Report | Print
Apr 10, 2024 -

Lithia Toyota of Medford responded

Jeff, Thank you for bringing this to our attention. We're sorry to read about your concerns. We take the health and well-being of our customers very seriously, as well as ensuring that all necessary services are performed on each vehicle. Your feedback is important in helping us improve and will be taken into consideration. Please reach out with any further concerns. Thank you, Mark Grossman - Service Manager - 5416184848

July 10, 2023

I bought two siennas from Lithia over the last few years and have been treated with respect both times and like the shuttle service to the mall. More

by Merle Helstowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny, Joseph Kyttle
Report | Print
July 04, 2023

Easy check in and didn’t have to wait very long. Service Rep was helpful also. More

by Sweetbugs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
June 25, 2023

Very helpful and friendly! !! Great customer service. Quick service and very comfortable waiting area!!! We will be back More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Hamar
Report | Print
Jun 26, 2023 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

June 25, 2023

Easy to work with, but reasonable complaints are ignored. Even when you go to sales managers. More

by POTTS3831
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Grossman, Scott Knuepel
Report | Print
Jun 26, 2023 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mark Grossman, Service Manager

June 25, 2023

Good service, a bit slow, but forgivable because they were busy. Pleasant and helpful desk reception. More

by NONE3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel, Julia Hamar
Report | Print
Jun 26, 2023 -

Lithia Toyota of Medford responded

Quality customer service is always our number one priority, and we appreciate your patience. Thank you for choosing Lithia Toyota of Medford, we look forward to having you as a valued customer for many years to come! Mark Grossman, Service Manager

June 24, 2023

They were very busy. Told me how long it's be. They have a shuttle driver. They were very professional. More

by Susie
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Jun 24, 2023 -

Lithia Toyota of Medford responded

Thanks, Susie, for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

June 24, 2023

Prices are fair , work was completed in timely manner. And they were able to take me home and pick me up when work was finished. More

by fraalbr
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Grossman
Report | Print
Jun 24, 2023 -

Lithia Toyota of Medford responded

Thanks for sharing about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

June 24, 2023

They refused to fix a warranty issue because the leak in my radiator hose was not dripping fluid. More

by TANZIDO
Workmanship
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Jun 29, 2023 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mark Grossman, Service Manager

June 23, 2023

Everyone took care of my needs from the moment I arrived. I appreciate their attention to little details about my care. More

by Wjaslow
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Report | Print
Jun 24, 2023 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Toyota of Medford, we look forward to having you as a valued customer for many years to come! Mark Grossman, Service Manager

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