Lithia Volkswagen of Des Moines

Every person was very nice and helpful. The work that needed to be done was explained to me and also the cost. Service man was very courteous and helpful. I thought it was good that they tell you the c needed to be done was explained to me and also the cost. Service man was very courteous and helpful. I thought it was good that they tell you the cost upfront. I have bought or leased my last four cars from Lithia. Thank you More

Zack was fantastic and efficient in the trade in of our RAM for a new Jetta. We had a great experience at this dealership and will definitely buy here again! RAM for a new Jetta. We had a great experience at this dealership and will definitely buy here again! More

Another month yet another service manager. Also didn’t do what they said they did which is typical as I usually don’t make it a few blocks from this dealership without noticing the service is incomplete and what they said they did which is typical as I usually don’t make it a few blocks from this dealership without noticing the service is incomplete and turning around. I guess I’ll just finish the job myself. More

I believe I was lied to. I was total that VW 0% financing was only available for the MSRP. I was stuck at Lithia, literally, and was taken advantage of, no longer stuck at their dealership, friends and famil was only available for the MSRP. I was stuck at Lithia, literally, and was taken advantage of, no longer stuck at their dealership, friends and family told me that was false. I was moving my daughter to CA from NYC for college when our Passat’s ventilation system failed. they took advantage to two women from out of state. Why did Dwayne run me through 6 financing companies when I qualified for VW 0% credit? Did he get paid something from the other 5? I user to work at Filene’s and got something for everyone app I brought. I am recently divorced and have been rebuilding my credit for years. This SOB hurt that score. They also included some interior care package for $ 899 without offering it to me first. Thank God I read the paperwork and refused it. More

Pleasure to deal with great buying experience. George Meza was extremely helpful and knowledgeable. Mercy was great in help financing and went out of her way to find a great rate. Meza was extremely helpful and knowledgeable. Mercy was great in help financing and went out of her way to find a great rate. More

I have purchased multiple vehicles over the years. This is the first SUV. We plan to keep coming back as we can buy with confidence at this dealership. The sales and service departments all aim to please is the first SUV. We plan to keep coming back as we can buy with confidence at this dealership. The sales and service departments all aim to please. Very friendly and helpful people work at Lithia VW. More

Our experience was great! Majid did great on helping us narrow our choice and getting the car we wanted. Nothing negative to add, thanks guys! narrow our choice and getting the car we wanted. Nothing negative to add, thanks guys! More

I aprecciated the kindness of everyone there, but the difficulty, lack of communication, and price of services wont bring me back here unless absolutely necessary. difficulty, lack of communication, and price of services wont bring me back here unless absolutely necessary. More

Overall very poor experience. If all customers would have my experience Lithia would be out of business. It started with a very poor phone experience. Several phone calls and about an hour later before I my experience Lithia would be out of business. It started with a very poor phone experience. Several phone calls and about an hour later before I was able to speak with someone to set up an appointment. Then after car was in for service a part needed to be replaced. They thought it was in stock. Evidently no one went and checked at the time. Got a can there next day and the part was not in stock. This delayed the return of my car along with creating scheduling issues due to arranging rides. Then on my way home I realized my cruise no longer worked. I immediately called. They started the vehicle could not get in for repair till the following week. The date was set and the vehicle was supposed to get picked up. No phone call, vehicle never picked up and a week later still no return phone call after I left a message. So was Lithia awesome; absolutely not! More