Lithia Volkswagen of Des Moines

Went in with a strict mindset of my time frame. After being to multiple dealerships where my time was wasted, I left with a vehicle in a time manor and didn’t feel like I was just left there. being to multiple dealerships where my time was wasted, I left with a vehicle in a time manor and didn’t feel like I was just left there. More

Quick in and out—everything covered. Came in for an oil change for our 2018 Atlas. Discovered it was time for 20,000-mile service. Cheyenne and her techs handled the whole thing in less t Came in for an oil change for our 2018 Atlas. Discovered it was time for 20,000-mile service. Cheyenne and her techs handled the whole thing in less than 90 minutes.And Lithia has the best (free) coffee machine of any car dealer I've ever visited. Overall, always a positive experience with Lithia. Thanks, everybody. (BTW, longtime VW fan. Have owned: Karmann Ghia convertible, Jetta, Beetle convertible, Golf Alltrack and now the Atlas.) Mark Lunde More

The previous oil change you took care of they stated all brakes were at 3 millimeters and needed replaced. $550. I let them know they seemed good from a driving perspective and I would wait and have them ch brakes were at 3 millimeters and needed replaced. $550. I let them know they seemed good from a driving perspective and I would wait and have them checked on next oil change. My last oil change I told the service associate that to get another measurement and I wanted to look at the pads myself. Car only had 53,000 miles. Well the pads actually grew yes they grew one set was at 4 millimeters and the other was at 8. Not happy that you were going to charge me over $500 for brakes that I didn't need. That is what crooks and scammers do and I'm definitely not saying this is how your business is ran as I've had good experiences before. My second issue when I checked in is they asked if I wanted my tires rotated as its been over 10,000 miles since I have had the car. I paid for lifetime oil changes through Lithia when I bought my car. The lady I was dealing with didn't let me know there was a charge for this. I assumed it was a courtesy that went with the oil change. Well not happy when I left your dealership as I had to pay $28 to have tires rotated. I explained to the associate when checking out I was not told of a charge for this as I have the oil changes. He seemed relieved when I told him I would pay but I was not happy. After my last experience at your place I'm not sure I want to continue. I don't remember who I worked with don't recognize anyone listed. More

110K Service Got me in and out promptly. Found a factor recall that needed to be completed that I was not aware of & were able to complete all the work the same da Got me in and out promptly. Found a factor recall that needed to be completed that I was not aware of & were able to complete all the work the same day. More

Not good service at all My car had problems so I brought it in the middle of October 2019 to get fixed. Almost a month went by before i got it back. I got it back November 16 My car had problems so I brought it in the middle of October 2019 to get fixed. Almost a month went by before i got it back. I got it back November 16, 2019 and by the next day all my problems were back. The bill cost $1200+. I brought the car back November 22, 2019 to get looked at again. This is where it gets frustrating. I just got my car back January 18, 2020. Thats almost 3 months my car has been there "getting fixed". I called almost daily and sometimes twice a day, the only person that answers the phone is the receptionist, she takes my name and number every time and says she give it to a service person so they will call me back. Not once in the month and a half I called daily did you ever call me back, I asked for Kyle or Matt every time, I never spoke to anyone about what was going on with my car. I walked into the service place January 16 2020 to ask someone in person what was going on with my car. It was at this time i was told it was "done." At this time I didnt even know what they were doing to my car. Apparently they put in a different replacement part, which I did not know, and charged me another $700 "for labor" even though it was covered under warranty. I dont see why I should have had to pay the other $700 when you guys werer the ones that put a bad part in in the first place. Kyle was easy to work with WHEN I was able to talk to him, other than that I never got calls back or any updates. Pretty ridiculous and terribly bad service. Like I said Kyle was super friendly WHEN I was able to talk to him. More

HEATING ISSUE Service department was extremely helpful and knowledgeable as they managed to resolve my heating problem very quickly. I received status updates frequ Service department was extremely helpful and knowledgeable as they managed to resolve my heating problem very quickly. I received status updates frequently and the charges were very reasonable. I will definitely use this service center for all my future services. More

a good experience! very well taken care of only suggestion would be that service would pick up their phone. On transfer no one ever answered suggestion would be that service would pick up their phone. On transfer no one ever answered More

I was very skeptical at first once I was quoted my repairs. And after I was informed on more work needed I was looking into maybe just buying something else. Now I had work done before on a different repairs. And after I was informed on more work needed I was looking into maybe just buying something else. Now I had work done before on a different vehicle that I was not happy with. But this time my experience has changed my mind on how the service dept. Was top notch. And even helped me get my vehicle out in the early morning.. My vehicle has performed well from the work and am very pleased with my work done. I will recommend all my repairs be fine with the crew I had and they deserve a great job. More