Loeber Motors

Saw a Mercedes Benz online . Got the appointment with Mario Arpino. He was very helpful and nice. He explained the features of the vehicle very well . Very knowledgeable about Mercedes cars. The finance Mario Arpino. He was very helpful and nice. He explained the features of the vehicle very well . Very knowledgeable about Mercedes cars. The finance part was easy as well. Didnt take many hours like in other dealerships either. Reviewed everything at the end after purchasing. Helped me download app before leaving. Overall excellent experience. Highly recommend this dealership especially with the Mario . Thank you More

Excellent experience. Mario was great to work with and very helpful with everything from explaining the functions of the car to financing. Would purchase from him again. very helpful with everything from explaining the functions of the car to financing. Would purchase from him again. More

Vitas was very professional and very helpful I purchased second Mercedes and I am very satisfied, Definitely recommend Vitas, it’s like buying vehicle from good friend no hidden stones or bad surprises af second Mercedes and I am very satisfied, Definitely recommend Vitas, it’s like buying vehicle from good friend no hidden stones or bad surprises after all. Thank you Vitas Sincerely Rimas Braziulis More

Exceptionally professional, knowledgeable service. Vitas was very helpful, with positive attitude in making our lease buyout transaction smooth. Looking forward dealings with Vitas in the future. His servic was very helpful, with positive attitude in making our lease buyout transaction smooth. Looking forward dealings with Vitas in the future. His service was beyond our expectations. Highly recommended! More

Excellent Service! I had an amazing experience. Vitas is very friendly and had a great positive attitude! . Would 100% recommend! very friendly and had a great positive attitude! . Would 100% recommend! More

To whom it may concern,After a few years of hiatus I To whom it may concern, After a few years of hiatus I decided to bring my Mercedes ML550 back for service to the Loeber Mercedes Dealer dealer on T To whom it may concern, After a few years of hiatus I decided to bring my Mercedes ML550 back for service to the Loeber Mercedes Dealer dealer on Touhy Ave., Lincolnwood. Illinois. I bought my car there and used to enjoy bringing it for service and repairs. But after few poor customer experiences, I decided to stop going to that dealer and went somewhere else for repairs. Recently, I decided to return to Loeber Mercedes because I was told that my car's dashboard messages could ONLY be dealt with by a Mercedes technician. So I did just that last week on June 2, 2021. The service advisor assigned to me, Rehan Alimohammed, was pleasant. We agreed that he would authorize an oil change and check the engine oil light alert, plus change two exterior rear light bulbs. These were the things I was concerned about since the dashboard kept alerting: 1. Check engine oil level next time I put in gas; 2 change Right brake light; and 3. change Left tail light. After waiting for a few hours in the dealer's lounge, another technician called to tell me the car was ready. I paid $310.56 for the repair jobs, although no one actually explained to for what I ended paying $310.56. Tired of waiting, I decided to go home. However, as soon as I entered the car in the Loeber lot and turned the engine on, the same message alert about my Right brake lamp popped up immediately. I told someone about it and was advised to go back to the waiting area to have it fixed "again". After waiting for another 10 minutes, I was told my car was ready and got into it. Shockingly, the same problem happened now for a third time. I notified the service department once again, and this time Rehan appeared from his lunch break. I told him what the issue was and said, "Being a nurse, I am used to having lots of patience, but this is crazy!" Rehan than mentioned that I needed to bring the car in so that a "senior" technician could check my car. I was surprised to hear this, as I should not have to be concerned whether a senior or junior technician assesses and makes repairs. Deciphering a technician's level of expertise is not my role; that is the dealer's role. Rehan also explained that a few things were replaced in my car, like a socket - which the technician installed. Now I'm not sure what really happened to the car, why the car was not fixed to my satisfaction when I brought it in initially, and disturbed why I seemed to get a "run-around" last week from the Loeber Service Department. I have purchased 2 Mercedes cars at Loeber in Lincolnwood, Illinois, and used to bring my car there for all maintenance because at that time I was very satisfied with the service; the service attendant I used to deal with regularly was named Austin. Now I am very doubtful about Loeber's service capabilities. How can I trust the shop again if after charging me over $300 for an oil change and 2 bulbs that I would leave - twice - with the same problems that I originally brought the car in to have repaired. I feel that I didn't get the "excellent service" that I used to get and deserve from the shop. Dr. Lee Resurreccion, EdD, MSN, RN More

Just purchased a new car from Loeber and it was a breeze. Our sales person Mario provided a top notch customer service experience. Very satisfied with their top to bottom process and will be glad to continue Our sales person Mario provided a top notch customer service experience. Very satisfied with their top to bottom process and will be glad to continue doing business with them in the future. More

Excellent Service! I had an amazing experience. Vitas is very friendly and had a great positive attitude! Everyone is super helpful and professional. Would 100% recommend! very friendly and had a great positive attitude! Everyone is super helpful and professional. Would 100% recommend! More

Excellent service every time. Got my third Mercedes from this Dealership and customer service is on the top every time. Loeber cares about his clients. this Dealership and customer service is on the top every time. Loeber cares about his clients. More

Mr. Mathis is an excellent sales professional. He took Mr. Mathis is an excellent sales professional. He took tall the stress out of buying a luxury car by answering all my questions with lots of patie Mr. Mathis is an excellent sales professional. He took tall the stress out of buying a luxury car by answering all my questions with lots of patience. Sincerely, Maria Ayala More