Lokey Kia

Unethical, service tech, they lie about things that need servicing and tell you they need to order parts. Got a second opinion from another dealership and I didn't need to pay anything. They fixed the issue servicing and tell you they need to order parts. Got a second opinion from another dealership and I didn't need to pay anything. They fixed the issue and didn't need any parts. I Have not had a good customer service experience there from the sales guys also. Always trying to overpriced and overcharge. When you don't buy they have a nasty attitude. More

I love this dealership because of the way Dave in service treats me as a customer. I believe him to be honest and straight forward. He makes me feel like Lokey family, yet he is professional and knowledgeabl treats me as a customer. I believe him to be honest and straight forward. He makes me feel like Lokey family, yet he is professional and knowledgeable. I’m no longer impressed with the service manager, because my significant other, who is a top car salesman in Bradenton called him and left 3 messages and I called him and 3 messages and he has never called either of us in return. It is as if we were not important and our questions regarding my car sitting on his lot for 3 to 4 months didn’t matter. As customers, when a manager doesn’t call you back, they have shown you your worth as a customer to them. A reassuring call was all we were looking for and then we left a message for the sales manger because Howard, my sig other was thinking maybe it’s time I purchase another vehicle, but he never called him back either. So the bottom line is that if not for Dave, I would not return to Lokey. Something has changed, because I have dealt with this company for years, bought 3 cars here, but I’m not sure where I’ll buy my next car. So, so disappointed with the management’s customer service skills. But love Dave in service! More

Dave is great about handling my car and service is always great and waiting for your car is nice with coffee and snacks great and waiting for your car is nice with coffee and snacks More

I am always satisfied with the results and the help that Michael offers me every time I ask for a solution. He is the best. Michael offers me every time I ask for a solution. He is the best. More

Tony made it a great experience easy and relax place friendly and honest mist go and ask for tony friendly and honest mist go and ask for tony More

Very professional. Kept me informed of progress. If there was a delay, they provided the reason and indicated when the delay would end. there was a delay, they provided the reason and indicated when the delay would end. More

Great service . Fast and courteous. Great waiting area , so I dont even have the shuttle take me home anymore. so I dont even have the shuttle take me home anymore. More

The service associate was super friendly and my car was done quickly. He kept in touch and it was done before expected. done quickly. He kept in touch and it was done before expected. More

Service department is a decent repair location. But sales on other hand is a horrible experience. on other hand is a horrible experience. More

Asked for washer fluid refill and got straight water . Get your life together Kia . xxxx Get your life together Kia . xxxx More