Lokey Kia

I arrived 30 minutes early and they checked me in and began service . No long wait. Regular car maintenance service. Free car wash, information of next maintenance for my vehicle began service . No long wait. Regular car maintenance service. Free car wash, information of next maintenance for my vehicle More

Very professional I only bought a car therefore I didn’t have much interface with them. So asking for a twenty five word minimum response is a bit much have much interface with them. So asking for a twenty five word minimum response is a bit much More

Lokey in Kia is the most professional dealership I have ever been to. Every person that I worked with, talked to, or came in contact with for whatever reason was knowledgeable, and professional. I would re ever been to. Every person that I worked with, talked to, or came in contact with for whatever reason was knowledgeable, and professional. I would recommend this dealership to everybody that will listen to me. Sales was at him like juice More

The salesman and finance manager were helpful in getting me a good interest rate to buy my car with reasonable payments. Mike's friendliness is a big plus in the car sales business. me a good interest rate to buy my car with reasonable payments. Mike's friendliness is a big plus in the car sales business. More

I talked to 2 different people to schedule an appt. When I showed up it was not there or my part. Wasted vacation time at my job. I showed up it was not there or my part. Wasted vacation time at my job. More

Friendly staff. Always quick and efficient. Complementary beverages offered. Safe clean environment indoors waiting area. Overall positive experience always with the service team. Recommend them to anyone beverages offered. Safe clean environment indoors waiting area. Overall positive experience always with the service team. Recommend them to anyone More

Everyone was professional, courteous, and the car was delivered when promised. They let us know about some other items that needed attention and gave us a written report on future needs following the dia delivered when promised. They let us know about some other items that needed attention and gave us a written report on future needs following the diagnosis. More

Nice, clean very friendly place. Covid-19 safe. Professional service. Short waiting time. They remind me any time when I need oil change which I like it. Thank you Lokey Kia Professional service. Short waiting time. They remind me any time when I need oil change which I like it. Thank you Lokey Kia More

An hour and a half wait for an oil change and tire rotation with an appointment. Not acceptable. This service should take no more than 30 minutes with an appointment. rotation with an appointment. Not acceptable. This service should take no more than 30 minutes with an appointment. More

After 10 days and 160 miles my new Sorento was stalling and not running properly. Told to bring car in the next morning @9:00. After 2 plus hours I was told I would have to leave car and they would get me and not running properly. Told to bring car in the next morning @9:00. After 2 plus hours I was told I would have to leave car and they would get me a loaner. After another 30 minutes I was told there were no loaners from either Kia or Nissan dealerships and they would rent a car from Hertz. After another wait, thinking Hertz was bringing a car, I was given a slip of paper with a PO # and was driven down to Hertz by their driver. When I got there they wanted my charge card which I did not feel I needed to give since it was not my rental. I asked to be driven home, about 8 miles, but was told that was too far so they took me back to dealership, about 4-5 miles. When I got back they told me a Sportage was available but at that point I was disgusted and just wanted to be driven home by shuttle driver, which I was. I made numerous phone calls that afternoon and the next morning, leaving messages, trying to get info on my car - nobody called back. It wasn’t until 2:00pm that I got a call saying my car was ready. Shuttle driver picked me up. My Customer CSR, Kareem, had an attitude when I mentioned all the phone messages I had left without a response and about the whole loaner car debacle. The inside of my car was not cleaned out very well with plastic stuffed into the door handle (I have pictures) and other materials left inside. I found the whole experience very frustrating and not customer friendly. I had just spent $43,000 just 10 days earlier and did not feel this was a good first experience. More