Lokey Kia

Could not express in more detail how unhappy I have been in the last 20 weeks dealing with Kia service department with oil issues for the Optima. Then to be told there was nothing to be done other than foot in the last 20 weeks dealing with Kia service department with oil issues for the Optima. Then to be told there was nothing to be done other than foot out an additional $8000 for a new engine. The worst part is after my last visit I left the lot where the engine light was on I immediately went back told them was refused service but told I could make an appointment for the next day spend $99 on a diagnostic fee, I declined I went home checked the car myself to find that they had emptied out all of the oil from my car and never replaced it.. No regard to safety or reliability of any of your vehicles. More

Best customer service experience I’ve ever had. Efficient & super time manageable. Quickest oil change I’ve ever had. Justine is truly just amazing, she deserves it all! & super time manageable. Quickest oil change I’ve ever had. Justine is truly just amazing, she deserves it all! More

Our experience was beyond excellent. Our sales representative, Robert Ahrens, was outstanding. He was dealing with multiple customers at the time, and you would never even know. He was calm, court representative, Robert Ahrens, was outstanding. He was dealing with multiple customers at the time, and you would never even know. He was calm, courteous, and very attentive to our needs. Obviously, he is an asset to Kia, and there is no doubt that we will look forward to working with him in the future. More

Everyone we encountered or had contact with were very nice and helped us out.Wolf was very pleasure working with he answered all the questions. nice and helped us out.Wolf was very pleasure working with he answered all the questions. More

This is my third Kia Soul and everything about this dealership, from its sales personnel to its service department with free oil changes and car washes to the amenities in its waiting room (if you choo dealership, from its sales personnel to its service department with free oil changes and car washes to the amenities in its waiting room (if you choose to wait rather than get a courtesy ride back and forth) are top notch. More

Excellent sales people. Mike Murray was great. Friendly people. Good inventory of cars. I would tell my friends about the dealership. Distance was not an issue. people. Good inventory of cars. I would tell my friends about the dealership. Distance was not an issue. More

Excellent in every respect. Appt made, vehicle taken into service on time. Waiting room very comfortable with WiFi and coffee and donuts...yummy. Everyone I have come into contact with have always bee into service on time. Waiting room very comfortable with WiFi and coffee and donuts...yummy. Everyone I have come into contact with have always been very professional and friendly. More

Although there were a few issues related to delivery and paperwork, the car is great. I would not, however, get a car at the end of any month! Jason worked very hard to make things right. paperwork, the car is great. I would not, however, get a car at the end of any month! Jason worked very hard to make things right. More

Everyone is always so helpful and considerate. I walk with canes and it is difficult for me to go very far. Dave is so wonderful to bring me the bill and to make sure my car is nearby after servicing. La with canes and it is difficult for me to go very far. Dave is so wonderful to bring me the bill and to make sure my car is nearby after servicing. Last visit, one of the lady employees was kind enough to bring me a water. I always highly recommend coming here. More

I brought my car in for an oil change and another minor issue on 4/9/21. The scheduler said since I was leaving my car would I like to have it washed? I said yes. I received a call from Tyler stating my ti issue on 4/9/21. The scheduler said since I was leaving my car would I like to have it washed? I said yes. I received a call from Tyler stating my tires needed to be rotated. Since I left my car there and went to work I told Tyler to have the tires rotated and I would pick my car up after work. I checked out with service, found my car (the checkout person pointed in a direction and said it’s somewhere over there) and noticed my car had NOT been washed. I checked the service ticket and the tires had NOT been rotated. The minor issue had NOT been fixed and I am wondering if the oil was actually changed. This is my 3rd vehicle from Lokey Kia and I have always had my vehicles serviced there. I am very disappointed in the service I received on 4/9/21!!! More