Lokey Kia

Communication poor. Had to return twice Took my car in for a starter that was going bad. Left the car because they had to order the part and would have it ready the next day. No call the n Took my car in for a starter that was going bad. Left the car because they had to order the part and would have it ready the next day. No call the next day. I called each day to find out the status. My advisor never called me back. The secretary would go check, and would tell me the next day. I’d call in the afternoon the next day, same story. Still no call from the advisor. Finally after a week of this, I called and was told it was ready. They earlier said I needed a new tire and I said to go ahead and replace. I picked up my car, and as I was driving off, the low tire light came on for the replaced tire. Turned around and took it back. Evidently, the tire sensor on the new tire had gone bad. They replaced it and I came back the next day again to pick it up. Within 24 hours, the new tire sensor was saying the tire was low again. I took it back again. This time, the tire sensor was hitting on the wrong tire. I had a small nail in the rear tire, which they fixed for free. My initial advisor gets a “0” star. The two guys that helped with the tire were helpful and called each time to let me know what was happening and when the car was ready. More

Wait too long. I made an appointment, but had to wait 90 minutes before my car was ready, felt if you make an appointment the wait should not be that long. I made an appointment, but had to wait 90 minutes before my car was ready, felt if you make an appointment the wait should not be that long. More

The visit was good The overall visit was good. However the 2 plus hours waiting was not good. The environment and the waiting area was nice. My biggest complaint had to The overall visit was good. However the 2 plus hours waiting was not good. The environment and the waiting area was nice. My biggest complaint had to deal with a safety issue. My cat was released to me without the lug nuts on the wheel being installed. It could have resulted in a very bad accident. I spoke to Bo about the issue. I also had to purchase new hardware for the pieces that were not installed. I felt for the safety issue I would have been reimbursed immediately as well as maybe the tire repair being refunded. Still have yet to see how this plays out since it was left for when I return. For my next oil change. More

Found my dream car and purchased it within hours Robert was polite, fast and super attentive. He had me in the dealership for a test drive and out with my new car in about 2 hours. He also got me a f Robert was polite, fast and super attentive. He had me in the dealership for a test drive and out with my new car in about 2 hours. He also got me a fantastically low interest rate. Highly recommend these guys to anyone in the Bay Area looking to buy a new or used car. More

Routine service Fast service. No unnecessary sales pitch for unnecessary services. Appreciate that very much. Zachary in service is great and uber adorable. He deserv Fast service. No unnecessary sales pitch for unnecessary services. Appreciate that very much. Zachary in service is great and uber adorable. He deserves a raise. More

2019 Kia Soul ! Great deal. Great service. Great selection of vehicles. Easy to find location. Got the price I needed. Give them a try. Thanks to Robert Ahrens. Great deal. Great service. Great selection of vehicles. Easy to find location. Got the price I needed. Give them a try. Thanks to Robert Ahrens. More

Salesman was great I paid cash for the car still the finance dept took avery longtime to process. It was an unnecessarily long time over 2 hrs. The rest of the experienc I paid cash for the car still the finance dept took avery longtime to process. It was an unnecessarily long time over 2 hrs. The rest of the experience was very pleasant More

Great service and great service advisors. The service was great and fairly fast. Used genuine Kia Parts, And the Service Writers were very polite and very helpful and respectful of my time. Th The service was great and fairly fast. Used genuine Kia Parts, And the Service Writers were very polite and very helpful and respectful of my time. The parking lot was packed, Though making navigating kind of difficult. More

What a nice time I had buying my 2019 Kia Soul I had already made my mind up , as to what I wanted for my trade on a new car & they did not disappoint me. This was the 5th and best closing I have e I had already made my mind up , as to what I wanted for my trade on a new car & they did not disappoint me. This was the 5th and best closing I have ever had there , thanks to my wonderful sales man Jayson Gold, manager Brent and the very bright finance manager Sam.. Still have to get a hold of Jayson to show me all the bells & whistles on my Kia ., I have to say it was the tops .& treated wonderful by all in a very short time .Thanks guys Marilyn J. Rhinehart More

service Had oil changed. Used a $14.95 coupon so price was good. Car seems to be running fine. They washed the car when done. That was a nice bonus. Had oil changed. Used a $14.95 coupon so price was good. Car seems to be running fine. They washed the car when done. That was a nice bonus. More