Lokey Nissan

2007 signed paperwork for a truck that was not in the dealership, get a loaner while my vehicle arrives. 2wks later when it arrives, was not what I had purchased (VIN did not match paperwork). What I had dealership, get a loaner while my vehicle arrives. 2wks later when it arrives, was not what I had purchased (VIN did not match paperwork). What I had purchased was no longer available, so got stuck with vehicle I didn't really want but needed. 2011 receive letters and calls that they wanted to buy my used vehicle due to high demand. I only considered because I would like to have a 4x4. Explain I don't want to waste my time, if they are not willing to be fair on trade and new vehicle. Go there, and after 2+ hrs, they can't get me reasonable price because again what I want is not in stock and I have to pay for shipping. Get called next day, stating that they agree on my terms, to come in and do paperwork. I take time off from work, stop at bank and get loan approved, go to dealer with all paperwork including tittle. Now they said that was misunderstanding and we are back at day before terms. Sales Manager admits fault but that he is unable to close deal. To top it off, they Paul Ramos (Sales Manager) said that at this point they are uncertain if they can get that truck from the other dealer as they have not heard back from them, and he explained that this happens and that worse case scenario, they would just order direct from factory and I would wait 2mo with a loaner in meantime... (Say WHAT!?) I call original Manager/Director Sam Plana whom contacted me first and got me in the dealer in the first place. Explain situation, he apologizes and said will make some phone calls and call me back. 9hrs later has not received a single phone call and my day was such a waste. I understand a business making profit, but these people are beyond making profit. With the amount of profit they want to get, one could buy a good used car and take its chances. Beware, they are crooks who will take advantage and will have no consideration to customers. They sure demonstrated that things don't go well when customers are not well educated about their products and they play extensive numbers games to get people for fools. More

I have to say that this was by far the best purchase experience I have ever been a part of. My wife really liked the rogue sl, but there were none on the lot. Ali and his team searched the state and fou experience I have ever been a part of. My wife really liked the rogue sl, but there were none on the lot. Ali and his team searched the state and found one in Miami...2 days later, they called and we went down to sign papers. Price was great, but the service is what will keep us coming back for years to come. More

Tony Bunnell was great. He worked with us to get us the price that we wanted. He explained all of the features of the car and went for a test drive with us. Set us up with the finance department who were price that we wanted. He explained all of the features of the car and went for a test drive with us. Set us up with the finance department who were able to get us to the payments that we wanted. More

I have received good customer service, but i did not get price i was expecting,and the process took more time than i was expecting.But Lokey dealership is much better than other dealerships in Pinellas I've price i was expecting,and the process took more time than i was expecting.But Lokey dealership is much better than other dealerships in Pinellas I've had experience with in the past.I hope the service department will meet my expectations. More

My first contact was with Jennifer Clement in response to an internet query through Hartford Car Replacement Program. This alerted 3 dealers and Jennifer called me within minutes of receiving the email. The an internet query through Hartford Car Replacement Program. This alerted 3 dealers and Jennifer called me within minutes of receiving the email. The other 2 dealers took at least a day to follow-up and one just said he would check around. Lokey did the best in friendly contact and did an excellent job putting me in the car I requested through my Sales Rep Ali Ghomshe. More

I initially contacted the Lokey dealership about a specific automobile, Nissan 370, that was on their internet site. I was pleased with the prompt response from the inquire and subsequent contact via specific automobile, Nissan 370, that was on their internet site. I was pleased with the prompt response from the inquire and subsequent contact via the internet. Upon visiting the dealership directly I was introduced to George Agostino who help complete the transaction and purchase of the vehicle. George was very friendly and professional during the entire transaction including a follow up call the day after the transaction to be sure that I was completely satisfied with the vehicle. The entire process was very smooth and professional without pressure making it a very pleasant experience. More

The Customer Sevice I received from ALL employees of Lokey was exceptional. From Isabel over e-mail to the actual gentlemen that prepared my car for delivery (sheldon, sherman?). Ali specifically is tru Lokey was exceptional. From Isabel over e-mail to the actual gentlemen that prepared my car for delivery (sheldon, sherman?). Ali specifically is truly the best salesman I have ever worked with in all my years of car buying, this includes for myself and others. Ali walked me through the purchase process, finance, introduction to the service department that I will be dealing with (because Lokey provided 2 year maintenance)and scheduled my first oil change. Before leaving the dealership Ali went over my new car with me bumper to bumper to ensure I understood how it worked and how to enjoy all my new features. My husband and I had visited two other Nissan dealerships in Tampa and they cannot compare to Lokey. It is clear that Lokey fosters a positive working enviornment and a family culture and all employees work together to one common goal to provide the best possible customer service. The enviornment at the dealership is pleasantly relaxed. I recommend Lokey for all automotive needs and Ali Ghomshe specifically for purchasing a vehicle. More

As far as recommending your dealership ( the jury is still out). My daughter purchase a 2008 Nissan Rogue last Wednesday 2/9/11 for the very 1st time on her own. You can only imagine how excited she was still out). My daughter purchase a 2008 Nissan Rogue last Wednesday 2/9/11 for the very 1st time on her own. You can only imagine how excited she was. On 2/14/11 her grandfather took her car to his Mechanic of 30years and was shocked to find Oil all over the car. A milky substance and a very "low batter" that would have failed her within a month or so. No sticker showing when the next service should be. His first reaction is to take this car back. We know that she signed the contract so that was not going to happen. Live and Learn. Very expensive mistake. We did call and bring it back that day to be look at. Of course we where told they "thought' the oil cap must have been loose and that the oil looked fine. They did agree the battery was low so they gave her a new one.Your service department said there was nothing wrong with the car so we can only hope your WORD and HONESTY will be proven to be correct. THe stress your company put me and my daughter in is understated. I would hope your Dealership would not take advantage of a young women starting out in this world with a piece of crap car that she has to make payments on for the next 5 years. I have dealed with many dealerships before and if I purchased a used car they ALWAYS did the oil change and detailed the car before it left the lot and it is very clear this did not happen for Melody. Thank-you for your time. More

My family and I drove over an hour to get to this dealership because they had the best prices in the Tampa Bay area. Our experience was worth the drive! We worked with George and he was a pleasur dealership because they had the best prices in the Tampa Bay area. Our experience was worth the drive! We worked with George and he was a pleasure to do business with, very personable. On a side note, we were in and out of the dealership in less than 2 hours; the shortest amount of time in my 20+ years of buying new cars. I will definately recommend Lokey to my friends and family. They treat you right! More

Todd was the friendliest car salesman I have ever worked with. He actually seemed excited about working with me, even thought I showed up at 7 p.m. on a Saturday night. The process moved smoothly-- there wa with. He actually seemed excited about working with me, even thought I showed up at 7 p.m. on a Saturday night. The process moved smoothly-- there was not too much wait time for things like coming up with a price. When it was time for me to seek financing, Todd spent time talking to us while Romero worked on my monthly payments. When I drove the car home, Todd helped me learn all the features of the car, filled up the gas, and introduced me to the Service Department to set up my first appointment. I was very pleased and am looking forward to coming back have my car serviced. Everyone made the process a LOT easier than I thought it would be. Thanks!!! More