Lokey Nissan - Service Center

I need a new car, but over all the service has benn nothing but excellent with me. nothing but excellent with me. More

My battery which was under warranty kept dying. I knew it needed replacing. My husband took my car to the service department. He was told it was holding a charge and they would not replace it. Two I knew it needed replacing. My husband took my car to the service department. He was told it was holding a charge and they would not replace it. Two days later my battery died and left me stranded. I called AAA, when they showed up they ran a diagnostic test. It clearly showed the battery needed replacement. I feel I was basically scammed by the service department. If they would have taken care of the battery the first time, it would have been the right thing to do. But it took a lot of wasted time and aggravation before it was taken care of. More

Good a a a a a a a a a a a a a service More

Everyone is eager to help from the sales team to the service team. The collision team was awesome too. service team. The collision team was awesome too. More

Great friendly service. Also a nice waiting area with drinks and snacks . They also offer a free shuttle service if you are leaving your car. Also a nice waiting area with drinks and snacks . They also offer a free shuttle service if you are leaving your car. More

Great service! Well coordinated and efficient. This was my second service and both have been outstanding. Well coordinated and efficient. This was my second service and both have been outstanding. More

Screwed up my paperwork which caused my deal to not go through after 3 months and now I have no vehicle through after 3 months and now I have no vehicle More

Sold me a certified used car with a cracked driveshaft, bad radiator, bad upper/lower controls arms, and Bad slip diff…. Was a pain to get fixed and had to end up going through my warranty company since th bad radiator, bad upper/lower controls arms, and Bad slip diff…. Was a pain to get fixed and had to end up going through my warranty company since they didn’t want to fix everything. More

Very nice people, one of the employees a girl, was smoking in the garage, didn’t appreciate that the smell is awful. The rest of the people were very helpful and kind. I love my used Sentra and was lo smoking in the garage, didn’t appreciate that the smell is awful. The rest of the people were very helpful and kind. I love my used Sentra and was looking to buy something different, so glad I changed my mind. After they took the generic hub caps back and put nice Nisan caps on I’ve been very happy with the look of my car. Thank you for making it right, if I had not of lost a hubcap and purchased a new one you may have pulled one over on me. I will be checking everything twice now. More

Round in circles with dealership/manufacturer refusal to make good on warranty on faulty 2024 Nissan Kicks feature. Both Lokey Nissan AND Nissan North America refuse to fix my problem claiming nothing can b make good on warranty on faulty 2024 Nissan Kicks feature. Both Lokey Nissan AND Nissan North America refuse to fix my problem claiming nothing can be done about it. The Apple Car Play feature has been malfunctioning (along with other features of our stereo from the day we drove it off the lot only 6 months and 3500 original miles ago. I most recently ended up talking to Christian West, assistant to Mr Lokey who was recently semi-retired, with Christian handling things in his absence. We complied with all their requests. First, a trip to the service dept to have the problem looked at. We were asked specifics by Chuck Schnitker about the phones we were using and whether we were using factory phone cables, which we were. After waiting an hour for diagnostics, I was told my car is ready, nothing was wrong and it was explained to me to use factory cables - all the things that Chuck previously verified we WERE doing. Basically, they had taken the car in and released it without doing anything, as if the conversation about the protocols hadn't happened. Later, when I contacted the Service Manager, Tom Devine, he intervened and put me back with Chuck promising me results. Chuck's willingness to help had not only reverted, but it was as if he had never had those conversations with me now saying how important it is that we get to the bottom of the issue and diagnosis was imperative. He next had us make a video of the problem to send to Nissan. He said "he needed to prove the actual problem to them and that, "Nissan isn't just going to replace a car stereo" (implying it was too expensive) He offered a loaner car for a couple of days and scheduled me to bring it in so they could assess it. Meanwhile, they ordered new ports as the problem included the USB hardware not working either. The car was brought in to install the new ports and to further assess. Chuck then asked if I would be waiting for the vehicle. I said I wouldn't and asked if he was still giving me the loaner. He said "Of course" and gave me a ’24 Nissan Titan as a loaner, one in which the Apple Car Play worked flawlessly. When I asked how many days, he said I'd be turning in the loaner at the end of the day, again as if his previous conversation had never happened about it taking several days. He told me that it would be absurd for them to keep the car for several days as if it were my idea and not his. I got the car back that day with new ports installed. I was also given Nissan versions of the USB cables (not factory Apple ones as were recommended by them) to "try out" and I was told a GPS tracker was removed as it "can create interference" with Car Play and other functions. [I was told they put GPS trackers in all their cars to "keep track of them when they are on the lot" for "service purposes"] Same day, same problem happened. Tom's willingness to help dwindled, saying "I have to check with my engineers on this" and "I'll need more time to research". Finally, a call was placed to Nissan North America to report the issue directly. After several calls with Nissan, I was (condescendingly by the rep AND her supervisor Nathaniel) refused repair as their sole yardstick is to check with the dealers and they were told no repairs were needed by Lokey Service. This is when I asked for Mr Lokey personally and was given Christian West who told me that this was not ok and PROMISED me they would make good on this. He said to give him until early next week. He gave me his extension and email and said to, please, call him anytime. That was a Friday. By the following Friday, I hadn’t heard and called. Left a message and emailed him. No word by even the following Wednesday, when I received an email from Tom saying there is nothing they could do (my email from Christian had been forwarded to him without Christian even answering me) and that perhaps I should try calling Nissan North America. And the loop begins anew. Enough Said. More