Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,725 Reviews of Lokey Nissan - Service Center
Sort by
August 16, 2018
Over 24 hours for an oil change I dropped my car off at 2pm on Friday (had 5pm appointment for oil change). At 7:30pm, no call back yet, so I called the center to find out. The recep I dropped my car off at 2pm on Friday (had 5pm appointment for oil change). At 7:30pm, no call back yet, so I called the center to find out. The receptionist had no idea where my car was, or the key, or the status of the service. I had to borrow a car to get to work the next day. I called back in the morning on Saturday and was told it needed a new battery, which I bought. When I came to pick it up at noon, the oil wasn't changed! I waited another hour before I could take it home, then realized the complimentary wash and vacuum was never done. That's three strikes in only one visit! I called back twice to speak with managers but received only the voicemail, which was I left. More
by dear.lokey.nissan
Verified CustomerEmployees Worked With
Someone in service named "JB"
August 16, 2018
Awesome Service as Always Everyone always takes care of me. But Anthony went out of his way with a battery issue and got it replaced and had me back on the road with my rogue Everyone always takes care of me. But Anthony went out of his way with a battery issue and got it replaced and had me back on the road with my rogue washed and vacuumed in no time. More
by MMM10956
Employees Worked With
August 15, 2018
Very quick and professional. Serviced my vehicle right away. Let me know the status through the process and the shuttle driver was very courteous. Will definitely continue to use Serviced my vehicle right away. Let me know the status through the process and the shuttle driver was very courteous. Will definitely continue to use the service department. More
by JL3407
Employees Worked With
Harrison
August 15, 2018
Outstanding Service The service department team at Lokey Nissan are very professional and courtesy. They kept me posted every step while performing maintenance on my car The service department team at Lokey Nissan are very professional and courtesy. They kept me posted every step while performing maintenance on my car and informed me of upcoming items that will probably require attention to on the next scheduled visit. More
by MRTDAUSTIN
Employees Worked With
August 15, 2018
Excellent service with Anthony Excellent service center very nice clean friendly lobby area . Transportation to mall by Wendy drop off and accurate pick up time . Anthony checked me Excellent service center very nice clean friendly lobby area . Transportation to mall by Wendy drop off and accurate pick up time . Anthony checked me out very professional and friendly. More
by DEBBIEGERVASI
Employees Worked With
August 15, 2018
Best nissan dealer Everytime i go to this dealer from day one it always has been a pleasant experience. This was my second oil change and i got reffered a tire rotation Everytime i go to this dealer from day one it always has been a pleasant experience. This was my second oil change and i got reffered a tire rotation which i did purchase. The service dept there has always been great and i will always come back More
by yaboytrial
Employees Worked With
Mike Parrish
August 15, 2018
Top Notch Sevice Both my service advisor, Tom, and the technician, John V, were professional, informative, and friendly. I left the dealership service center feeling l Both my service advisor, Tom, and the technician, John V, were professional, informative, and friendly. I left the dealership service center feeling like I got top notch and fair service. More
by Croz
Employees Worked With
John V, Thomas Wilkins
August 13, 2018
Lokey Nissan provides excellent customer service! Lokey Nissan has a great staff! Chuck always helps me with my maintenance appointments. He always advises me on the work that needs to be done and g Lokey Nissan has a great staff! Chuck always helps me with my maintenance appointments. He always advises me on the work that needs to be done and gives an honest estimate. He even looks up my extended warrantee information to apply to my bill so I can save money. He is very knowledgeable and courteous. More
by JILLMK
Employees Worked With
August 13, 2018
Ok but could be better Chuck was not friendly when I arrived. Nor was he listening when he asked me what was wrong. I made an appt ahead of time so he knew the basics. But I Chuck was not friendly when I arrived. Nor was he listening when he asked me what was wrong. I made an appt ahead of time so he knew the basics. But I asked twice to replace my wiper blades since I could tell he wasnt paying attention. Sure enough, they weren't. Maybe he was having a bad day but I had to leave work early to take it in so they could check my a/c & noisey belt. His attitude didn't help. They didn't tell me when I called, it would cost $95 for estimate on a/c so I said forget it. Only good thing was I didn't have to pay for oil change. I've been coming here for years & I will tell you when I come back, I will make sure I don't get Chuck. More
by seastruk013
Employees Worked With
August 13, 2018
Service Department Very satisfied with the service department. Fast and friendly service.Our Nissan rogue is a-year-old and every visit that we have made has been a g Very satisfied with the service department. Fast and friendly service.Our Nissan rogue is a-year-old and every visit that we have made has been a great experience. More
by pjandhj
Employees Worked With
Thomas Wilkins
