Lokey Volkswagen

VW Jetta Repair Brian was great. He had us in and out of the service department very quickly. He explained everything in detail in regard to our repair. Brian was great. He had us in and out of the service department very quickly. He explained everything in detail in regard to our repair. More

Worst experience ever! Liars! Sorry this is long, but that’s how much they wasted my time and energy!!! I’d give ZERO stars if I could. We live over an hour away from Lokey. Bu Sorry this is long, but that’s how much they wasted my time and energy!!! I’d give ZERO stars if I could. We live over an hour away from Lokey. But looking at their prices we decided to head out and take a look. We were only needing a second used car as we just purchased a new SUV. After checking the inventory my husband found a 2009 Mercedes C350 with only 38,000 miles. He fell in love and that was it. The process in the beginning was good and we were told “welcome to the Lokey family”. THIS IS A HORRIBLE FAMILY! When we purchased the car we told them we only want suncoast federal credit union to run our credit as we have PERFECT credit and know their rates are what we want. To date we have gotten 3 other companies sending us information because even after telling them they still decided to shotgun our credit. DISGRACEFUL! We have purchased many other cars and asked this of them and they did what we asked. No lying. After we got the car home we found it has an error message on the dash. Saying “AutoLamp function inoperable” by doing some research online we realized it’s exactly what it says, the lights stay on all the time and can not distinguish between night and day. We called the dealership asking for this to be addressed, considering we just purchased the car and it supposedly already went though a thorough check (clearly this was missed). But when my husband called we got the receptionist multiple times and voicemail boxes. Finally I called back demanded some answers. We contacted them via text, calls and emails NOTHING! She stated my husband already spoke to someone but that was a blatant lie and I told her that. She went silent. Finally she got me on the phone with the sales manager SCOTT. He said oh that seems like an easy fix, bring it in. I drove the hour to be told, we don’t think we can fix this Mercedes are very particular. Of course I know this but your manager said “that would be easy” so I waited around for over an hour to be told nothing can be done. SCOTT came over to me and said to take it to a Mercedes dealership and we will take care of it because we want to make it right...YEAH RIGHT, drove an hour back home. Went to Mercedes..30 minutes from my house, sat for 45 minutes. They told me what was wrong as I already knew and said “Lokey said they were not covering the cost” much to my surprise considering they stated they would make it right. I called SCOTT at the dealership and he said, “I told you we needed to diagnose first, and considering it’s not a safety concern Lokey will stand by it’s sold as is and will not cover the cost”. Mind you he never said “we need to diagnose to determine if we will fix it” he said “we will make it right”. Now I am no car expert not like SCOTT who works with cars but CLEARLY it was never a safety concern. He wasted over 6 hours of my time for something they could have told me originally. After highly explaining my disappointment on the phone I hung up. He tried to call back a few minutes later which I ignored. He called my husband and then proceeded to lie to him stating I was wrong and I misunderstood. SHAMEFUL! He FINALLY agreed to order the part and fix the issue. He said “I’ll call back in 30 minutes to get time scheduled” it’s been weeks and nothing! We didn’t even follow up because it’s exhausting dealing with LIARS! We were promised a second key as well and FINALLY weeks later after yet another follow up they finally said “oh yeah” let’s get that ordered. I WILL NEVER TRUST THE LOKEY “FAMILY” AGAIN! More

Brian is Da Bomb We have been going to Lokey Volkswagen for 4 years. Brian is by far the best service coordinator out there. We have formed a great relationship and I We have been going to Lokey Volkswagen for 4 years. Brian is by far the best service coordinator out there. We have formed a great relationship and I feel like Brian always shoots straight and treats us like family. More

Chevy Traverse Purchase All staff were very pleasant, not unlike any other dealerships. However, Clarence Garwood stands out among them all. Extremely personable, excellent c All staff were very pleasant, not unlike any other dealerships. However, Clarence Garwood stands out among them all. Extremely personable, excellent customer service. Doesn't fit the 'pushy salesman' mold. Genuinely cares about the customer, and not just out to make a sale. If I ever return to Lokey Volkswagen for another vehicle, I will request Clarence. More

Waiting for vehicle at dealer. I recently took my 2013 VW Golf TDI to Lokey VW for the 80k mile oil change. I was impressed with all the goodies available for customers waiting on I recently took my 2013 VW Golf TDI to Lokey VW for the 80k mile oil change. I was impressed with all the goodies available for customers waiting on their vehicle - coffee, water, snacks and TV on news station. More

Oil change I was in and out very Short wait there was no issues nice people and clean fair price and was happy with over all visit I was in and out very Short wait there was no issues nice people and clean fair price and was happy with over all visit More

Golf sportwagen Clarence did a great job throughout the sales process and was very helpful afterwards. Caleb in finance was efficient and quick. Much appreciated. Lov Clarence did a great job throughout the sales process and was very helpful afterwards. Caleb in finance was efficient and quick. Much appreciated. Love my new sportwagen. More

Indiana Was very helpful. Needed an oil change. Got it done & let us know what they checked & what needed to be done. Will take to dealer when we return to Was very helpful. Needed an oil change. Got it done & let us know what they checked & what needed to be done. Will take to dealer when we return to Indiana. Thank you Lokey Volkswagen More

Great car, great buying experience. This dealership is very busy, but the staff was super attentive about finding me someone to help me see the car I came to see. Provided a good test dr This dealership is very busy, but the staff was super attentive about finding me someone to help me see the car I came to see. Provided a good test drive, and the negotiation process was friendly and fair, in my opinion. Showed up at 4:00, left at 8:00 with my new Mini. Good times. More

Kyle and Eric are great with their customers. Kyle and Eric really know how to help the customers. I have had a lot of troubles with my VW cc for a while and Kyle really keeps pushing through tryi Kyle and Eric really know how to help the customers. I have had a lot of troubles with my VW cc for a while and Kyle really keeps pushing through trying to figure out what’s going on. Eric has been great as well. He brought me out to the car and showed me what the part was and what was going on with it. I as a customer appreciated that a lot. Thank you. More