Lokey Volkswagen

beware of the refurbishment fee We went here to look at a used car. It was listed for $9950 which seemed like a fair price, however they certify the cars and give you a 2 year warra We went here to look at a used car. It was listed for $9950 which seemed like a fair price, however they certify the cars and give you a 2 year warranty. The cost for this is passed on to the customer for just over $3,000. Having a warranty is great but this means the car was really over $13,000! We were not only shocked but it created that uncomfortable feeling you get at a dealer when you are like what the heck and already feel cheated before even beginning negotiations. Additionally, their parking lot is a hot mess! While there one employee had to move 7 cars to get 1 out for a customer test drive, another employee hit another car while pulling out a vehicle for a test drive. There are cars stacked on top of cars! Also, expect them to spend quite a bit of time looking for keys. They are either in a giant drawer or in buckets that they dump out on the table searching. The only bright spot I saw at this dealer was our salesperson, Geneva Carr. She is worth asking for by name if you want to overlook all the other negatives. More

Great Customer Service Geneva was very helpful, as well as all others involved in the car buying process. I would highly recommend doing business with these people when maki Geneva was very helpful, as well as all others involved in the car buying process. I would highly recommend doing business with these people when making your next purchase. Definitely ask for GENEVA. More

Great Sales Staff The sales staff was professional and helped me with the process of buying the vehicle. As soon as I arrived Doug was available and took me straight fo The sales staff was professional and helped me with the process of buying the vehicle. As soon as I arrived Doug was available and took me straight for the test drive no hassle. Car was in immaculate condition, very happy with my purchase and they even worked out a great deal on the car. More

Awesome Experience Best car buying experience,the process was made easy and quick, highly recommend this location! Staff worked hard to get me financed. Thank you very m Best car buying experience,the process was made easy and quick, highly recommend this location! Staff worked hard to get me financed. Thank you very much! More

Good customer service! Mike took care of our needs. He took his time to explain all our payment options and was never pushy. My husband and I went to many dealership before Mike took care of our needs. He took his time to explain all our payment options and was never pushy. My husband and I went to many dealership before Lokey and we felt so relax in Lokey. Thanks!! More

Friendly and focused They knew I wanted a specific color and model and went out of there way to make sure I had it. They went and got my 2019 Atlas from another dealership They knew I wanted a specific color and model and went out of there way to make sure I had it. They went and got my 2019 Atlas from another dealership. Thank you More

Great used car! Thank you Mike D for your help with an incredible deal!! Worked hard to get us a great used car for our daughter. She will love it. Thank you Mike D for your help with an incredible deal!! Worked hard to get us a great used car for our daughter. She will love it. More

Misleading and damaged. Advertised one price, upon final sale, price increased. At this point, deposit on an alternate car had been lost. Manipulative and misleading sales ta Advertised one price, upon final sale, price increased. At this point, deposit on an alternate car had been lost. Manipulative and misleading sales tactic. Car was paid for in full promptly, after sales agreement. Dealership would not release car to us for over one week nor return calls or allow us to review with management Car was bought used, described as pristine and arrived with significant damage. Paid for and promised enclosed transport. Car arrived on open transport filthy and damaged. Damaged estimate approximately $7,000. More

sales Doug made my buying experience easy. He went above and beyond in his service. I will buy from him again. Kyle was excellent they worked together to Doug made my buying experience easy. He went above and beyond in his service. I will buy from him again. Kyle was excellent they worked together to fit our sons needs they completed the sales transaction in less than 30 min More

Excellent first car buying experience My first time buying a car was an excellent experience. The customer service was great and Doug was very friendly and helpful. He was very informative My first time buying a car was an excellent experience. The customer service was great and Doug was very friendly and helpful. He was very informative and worked with us to get the best deal possible. More