Lokey Volkswagen

I had a Phaeton which was serviced at Lokey VW for the past two years. Service was always done as scheduled/promised, ride back/forth to the dealer to make it easy. Dale was excellent at finding a service past two years. Service was always done as scheduled/promised, ride back/forth to the dealer to make it easy. Dale was excellent at finding a service solution that would solve the problem without busting my budget. Car always washed and cleaned when i picked it up. I am used to a high level of service from BMW and MBZdealers, and Lokey VW did an excellent job as well. More

The entire process from start to finish was great!! They truly know the meaning of customer service! They listened to our needs and concerns and helped us find not only the perfect car but at a Great price! truly know the meaning of customer service! They listened to our needs and concerns and helped us find not only the perfect car but at a Great price! Great follow up - thank you to the Lokey Team ! More

Stay away from this dealership . Waisted whole day there , waited 5 hrs just to sign papers and close the deal . When we went in office to close the deal the manager Hugo was so presuring us to buy extra wa , waited 5 hrs just to sign papers and close the deal . When we went in office to close the deal the manager Hugo was so presuring us to buy extra warenty gap insurance this and that and he kept droping price for it and finaly we said yes . It was ok paying 8 dollars more per month for extra warenty and gap insurance . Exsauseted and hungry we just wanted to finish and go home . Well thats when he changed our payments from 72 to 75 without letting us know . Came home after few days i looked at the paperwork and i found out about 75 months term. Tryed calling them emailing leaving msg on a phone no respond . Went there and nothing they wanted to do about that . Check what u signing for dont make same mistake as i did . More

I purchased a new Tuareg a few months ago and was delighted with the product. On reviewing the paperwork later at home I was disturbed that the verbal discount had not been included and of course i delighted with the product. On reviewing the paperwork later at home I was disturbed that the verbal discount had not been included and of course in the melee of taking out extra coverage and the excitement of picking up a new vehicle I drove off paying the full price. This type of treatment (an existing customer) makes me think of all the used car salesman jokes, but Lokey presents itself as an up front dealership. I felt I should comment on my experiences just in case it is a trend in the sales team. I hope not, I cannot praise the service group enough. More

I went to Lokey because they had the best used car selections in my price range. I dealt with Tanaka Adams, who by all accounts seemed a friendly and knowledgable salesperson. I do not assume that T selections in my price range. I dealt with Tanaka Adams, who by all accounts seemed a friendly and knowledgable salesperson. I do not assume that Tanaka knew of the scheme that his dealership tried to pull and so I blame only management for the fraud they tried to perpetuate. In March, 2013, I purchased a 2009 used Nissan Versa from Lokey. It had 500 miles remaining of a factory warranty. I purchased it for my 16 year old daughter. It was her first car. We drove it home with no problems. We didn't have occasion to drive it for the next week, because my daughter didn't have her operator's license yet. A week after we took it home, it began stalling, periodically. On the day she was to take her Operator's license test, the Versa was stalling every time the brakes were applied. With an hour to spare before her test, we were able to get a rental and she took the test (and passed) in a car she had only driven for 15 minutes that day. I then took the car to my local Nissan dealership. MY LOCAL dealership diagnosed it and told me that it needed not only an entire engine rebuild, but a new axle as well. Furthermore, they told me that LOKEY had attempted a partial fix of the problem, one that was good enough to get it off the lot and that's about it. Luckily, the car broke down while we were still within the factory warranty. My local Nissan dealership fixed it. They put in an entirely rebuilt engine and had to fix an axle that was damaged during the "Lokey patchjob", as I call it. It was all covered under warranty, thank God, because the cost would have been over $5,000. I had just spent $11,000 cash on the car, after having saved for over a year for it. My local Nissan dealership said that Nissan of North America would likely require Lokey pay them back for the repair, since there was clear evidence that Lokey knew the car was bad and just did a patch job to get it sold. I am a single mom who gets no child support. I was there WITH my 16 year old daughter. There is evidence that Lokey VW KNEW that we were buying her first car and they KNOWINGLY sold us a car in which the engine was shot. I have told everyone I know not to go to Lokey. I am going to send an email to Lokey and Nissan North America. I hope that one sale was worth it Lokey, because even though you technically only "lost" a single customer, I am going to spread the word about your dealership, far and wide. More

The greatest Volkswagen dealership in Tampa Bay area!!! The dealerrater.com should have made reviews for sales, and service separately to ensure accurate dealership rating. Now, as for our new car sales ex The dealerrater.com should have made reviews for sales, and service separately to ensure accurate dealership rating. Now, as for our new car sales experience, Both sales Monica McLaughlin, and manager Lance Parrot have gone out of their ways to assist us with our needs.Lokey Volkswagen offers lifetime limited warranty, and we'd recommend this dealership to everyone!!!! More

The repair work was misrepresented to me. The work was not performed properly. The dealership misrepresented the facts and had to retract their misrepresentation. They did not return repaired parts as req not performed properly. The dealership misrepresented the facts and had to retract their misrepresentation. They did not return repaired parts as requested. They did not inform me of any additional repairs required although they said they did and it was not found in their system notes. More

Worst dealership and service I've ever been to. The service department is slow and has no idea what they are doing. In 2 days I was told 2 different stories. service department is slow and has no idea what they are doing. In 2 days I was told 2 different stories. More

Can't say enough positive things. If everything isn't perfect, they make it right. Experienced a little "bump" in the road, but they did everything and more to make me happy. perfect, they make it right. Experienced a little "bump" in the road, but they did everything and more to make me happy. More

I had to do maitanance for 40 000miles. Dale estimated this maitanance for $800. I started calling every other dealerships. The highest price they gave me was $400 this maitanance for $800. I started calling every other dealerships. The highest price they gave me was $400 More