Lokey Volkswagen - Service Center

I appreciated the express service appointment for oil change. But, had to wait an additional 30 minutes for a redo of multipoint inspection to obtain the notations missed the first time. Left oil residue change. But, had to wait an additional 30 minutes for a redo of multipoint inspection to obtain the notations missed the first time. Left oil residue on interior driver side door handle. More

Dropped my car off for some problems i was having and my premium warranty that I got through lokey covered everything, even the rental. Chris kept me updated on the process for what the issue was, when the premium warranty that I got through lokey covered everything, even the rental. Chris kept me updated on the process for what the issue was, when the parts would come in, and when it was ready to be picked up. Got the paperwork for what was repaired and was on my way. More

You get exactly what you want!! Just be patient and kind🌺 great dealership great service experience all around the best! kind🌺 great dealership great service experience all around the best! More

Generally good service. Only complaint is they took over 1 week for my last repair. 1 week for my last repair. More

Couldn’t find cause of shaking. Recommended I buy 2 new tires but at the same time said I do not need them. So due to not locating source of issue asked me to spend money on a non needed item. Bad business tires but at the same time said I do not need them. So due to not locating source of issue asked me to spend money on a non needed item. Bad business and bad experience More

Car was in the shop for 3 weeks, even with an appointment. Little to no communication and updates. Several issues still unresolved after it was “finished.” appointment. Little to no communication and updates. Several issues still unresolved after it was “finished.” More

Eric, Joseph, everyone all very helpful. I can see why this is the top dealership in the area. This would be my first pick when buying a vehicle! this is the top dealership in the area. This would be my first pick when buying a vehicle! More

Brian rips you off in price. I cought him pricing part might higher than he bought from part store in the same delearship. When I told him about that, he talked to parts and now they have the web site fo might higher than he bought from part store in the same delearship. When I told him about that, he talked to parts and now they have the web site for parts blocked. You can not see their parts or prices on parts. Service manager, Kyle, only cares to bring more money to delearship to get in favor at higher management. Brian kept my car for over a month, rented car for me from nearby renter and then I ended updidnt get Brian paying for 1 month rent. You try to call, no one ever answer, after leaving 6 messages, did not get call back from him. If you are in service center, the phone never rings. Kyle only cares about money, customer is the last. The more customer get charged, the happier Kyle. It used to be the best service center. Now its disaster. Any of you try to call anybody in service center, try your luck. 10 out of 10 nobody will answer or call back! More

We had a pleasant service on our car. Everyone was really nice at the dealership. nice at the dealership. More

I was expecting 2 to 7 days of work for the task requested, but they did it in less than a day, although Chris was a very much excellent communicator of the services narrative. Since the first da requested, but they did it in less than a day, although Chris was a very much excellent communicator of the services narrative. Since the first day my Tiguan was suffering from lack of power, turbo feature was xxxx. Finally, I have now, after almost 3 years, a better engine. More