Lokey Volkswagen - Service Center

Went and above toSolve my issue..........cant always Went and above to Solve my issue..........cant always depend on tester- have to listen to the customer and he did. Thanks for everything agaib Went and above to Solve my issue..........cant always depend on tester- have to listen to the customer and he did. Thanks for everything agaib More

Organization as a whole is amazing! Lokey Volkswagen service and parts always exceeds expectations!! And, Danny, thanks for all you did!! Outstanding! Look forward to my next visit... service and parts always exceeds expectations!! And, Danny, thanks for all you did!! Outstanding! Look forward to my next visit... More

I needed service twice recently, both times assisted by Daniel Wagner. He was professional and efficient, even though it was very busy. Great service overall. Daniel Wagner. He was professional and efficient, even though it was very busy. Great service overall. More

I received an email stating I needed an oil change, via the email I scheduled my appointment, I received emails to remind me of my appointment, and a phone call to verify I was going to show up to my appoi the email I scheduled my appointment, I received emails to remind me of my appointment, and a phone call to verify I was going to show up to my appointment. When I go there I checked in and waited, waited and waited close to the 3 hr mark. On what planet does it take 3 hours for a oil change and tire rotation. When i was checked out I was told the tire rotation would be comp'd and I should of be routed to the express service section for my oil change....lol Mind you that is an internal process and I have no control in where the service desk aligns their work efforts. Regardless of the placement, how does a service manager justify 3 hour oil changes when the person has a legit scheduled appointment. In my opinion 2hrs of my earning potential was stolen out of my pockets that day. More

The Service manager Kyle is AMAZING!!! He listens to your concerns and goes above and beyond. I am so thankful for him. One happy customer! concerns and goes above and beyond. I am so thankful for him. One happy customer! More

Brian and Kyle treated us like we were their most important customer, I did not have an appointment but they checked my problem and explained the issue in easy to understand terms.. arranged for a lo important customer, I did not have an appointment but they checked my problem and explained the issue in easy to understand terms.. arranged for a loner car and scheduled the work. VERY PROFESSIONAL!!! More

Chris (in service) and Mike (in sales) are two outstanding guys who always go above and beyond to ensure great service! Thank you guys so much outstanding guys who always go above and beyond to ensure great service! Thank you guys so much More

Glad they took me in but price estimate Wobbled from Glad they took me in but price estimate Wobbled from final charge . Service workmanship was very good. I couldn’t understand why I called 1 hr befor Glad they took me in but price estimate Wobbled from final charge . Service workmanship was very good. I couldn’t understand why I called 1 hr before asked and waited for OK to come in and then told - you’re not on schedule I do not know who you spoke with . There should be paper trail record at all times about schedule and who told what to customer about appointment , cost estimate etc instead I got ‘I do not know who you spoke with and what price you were told “ I felt like it was ‘bait and switch time’ At Lokeys. I like consistent honesty. More

My visit was excellent. No BS.. got the work done quickly and correctly. Eric in service always is spot on. Works through issues and communicates effectively. and correctly. Eric in service always is spot on. Works through issues and communicates effectively. More

I have sent a review 2 times already. I was not pleased with my last service as I did not think my concerns about the car brakes were addressed. I waited 4 hours for an oil change and a car wash I would with my last service as I did not think my concerns about the car brakes were addressed. I waited 4 hours for an oil change and a car wash I would have said no thank you to the car wash as I know from experience it keeps you waiting longer. I don't know who the tech was. Previous service appointments with Antonio were great but I was told he no longer worked there. I can't rate any of the suggestions because I don't know what was or was not done. More