Lokey Volkswagen - Service Center

Courtious reception. One hour wait time promised and delivered. I handed my Lokey identification card to the service representative and it was never returned to me. I'd like to have it back. delivered. I handed my Lokey identification card to the service representative and it was never returned to me. I'd like to have it back. More

The work on the car was fine however, the car was supposed to be washed as a part of the service. The car came out dirtier than when I dropped it off. Some of the staff Was on the younger side and di supposed to be washed as a part of the service. The car came out dirtier than when I dropped it off. Some of the staff Was on the younger side and did not behave as professional as You would expect a working adult to behave. Like I said earlier the work was fine I have no complaints with the work just irritated about the the level of customer service and professionalism rest of the staff. More

They installed the front struts and vacuumed my car. I brought my own parts and they did it well within a day. The final pricing never changed from the quote or closely matches it. An alignment had also b brought my own parts and they did it well within a day. The final pricing never changed from the quote or closely matches it. An alignment had also been done. Last year an alignment had also been done and all went well. More

good job by Brian and the mechanics; on time and well done. They are servicing my Tuareg for 5 years now and still counting; they have a good team done. They are servicing my Tuareg for 5 years now and still counting; they have a good team More

Great service!! Chad McIntyre was instrumental in my purchase and went above and beyond in assisting with my first service of my truck!! Chads a 5 star employee in my eyes!!! purchase and went above and beyond in assisting with my first service of my truck!! Chads a 5 star employee in my eyes!!! More

Brian in the service department has the best customer service I have seen in any dealership. He is a great asset to the Lokey brand service I have seen in any dealership. He is a great asset to the Lokey brand More

Brian was terrific - worked quickly as it was a crazy day due to the cancellations due to storm . I also was very happy to get a shuttle ride to my home and back to the dealership . Didn’t want to stay - co due to the cancellations due to storm . I also was very happy to get a shuttle ride to my home and back to the dealership . Didn’t want to stay - corona . More

From the counter experience at walking in, down to the communication with the service writer and the pick up process everything went very smooth and easy. communication with the service writer and the pick up process everything went very smooth and easy. More

After 3 visits to have rainguards put on my car and adjusted, I called Lokey Nissan to fix the rainguards. Not happy with Lokey VW Service Dept. adjusted, I called Lokey Nissan to fix the rainguards. Not happy with Lokey VW Service Dept. More

Always helpful and prompt and very respectful.The sales Always helpful and prompt and very respectful. The sales dept is also very helpful and detailed. They follow up when they say they will too Always helpful and prompt and very respectful. The sales dept is also very helpful and detailed. They follow up when they say they will too More