Lokey Volkswagen - Service Center

They do awesome work Brian works hard to get what I need or has to be done at the right time for my VW Beetle. or has to be done at the right time for my VW Beetle. More

I brought my pre-owned 2016 CC at Lokey VW two years ago. Since then, every experience that I have had with them has been positive. The Service Department guys are friendly, efficient and informative. The w Since then, every experience that I have had with them has been positive. The Service Department guys are friendly, efficient and informative. The work is always done as promised and the rates are very fair. Jim Rowland More

I have been impressed by the level of service and especially customer service I receive each trip. Every time I find the employees friendly, knowledgeable and willing to go the extra mile to ensure m especially customer service I receive each trip. Every time I find the employees friendly, knowledgeable and willing to go the extra mile to ensure my happiness! More

Not only did the sales department take great care of me but Antonio on the service side has been nothing short of amazing! His attention to detail positive attitude all while juggling client is to be desir but Antonio on the service side has been nothing short of amazing! His attention to detail positive attitude all while juggling client is to be desired. Lokey VW is lucky to have him! More

Upon my visit without an appointment, They took care of my problem right away. Very good service and employees who work there. They always have taken good care of me. my problem right away. Very good service and employees who work there. They always have taken good care of me. More

Love my car, and when I can, run away to Wisconsin, as a single woman, my transportation has to be reliable. Easy breezy, made my appointment on line, Went in for an oil change and tire rotation, the 80,000 single woman, my transportation has to be reliable. Easy breezy, made my appointment on line, Went in for an oil change and tire rotation, the 80,000 mile razzle dazzle, knowing that ”the guys in back” would find hidden issues and catch them before they become a problem, fixing the stuff unseen by me. As a service , they washed my car, which I appreciated, What I also saw was a less than half hearted attempt to vacuum out my cars black interior, sorry fellas, either do a thorough job , or skip it all together, nothing else was sub par work,.. but what I could see, and what was paid for in labor costs to the dealership, you could have taken the extra 5 minutes, to do it right. More

Horrible experience with an oil change. Went in for it and came out with over $2000 worth of repairs. They told me I needed a new air filter too. When I check I had just replaced it 3 months ago and it wa and came out with over $2000 worth of repairs. They told me I needed a new air filter too. When I check I had just replaced it 3 months ago and it was still new and clean. I’m Leary about all the rest of the supposed repairs I needef More

Very expensive, but able to work fast I needed the front brake pads and rotors replaced in my GTI - it was an emergency and Lokey was able to get me in first thing in the am the next day. I needed the front brake pads and rotors replaced in my GTI - it was an emergency and Lokey was able to get me in first thing in the am the next day. Unfortunately, they charged over $600 for brake pads and rotors - a quick google search will show you that these can be bought from any number of OEM vendors for less than $200. They also charged $160 for a brake flush and around $200 for labor. Way, way, way overpriced. That said, the work appears to be done well, and I can’t complain about how quickly they got me in and all the staff were very nice. Bottom line - next time I would shop around before paying the premium at Lokey. More

Horrible customer service The place is an absolute zoo anytime you go. Cars every where. Impossible to park and to get your car in and out for service. 2 times Lokey wasn’t abl The place is an absolute zoo anytime you go. Cars every where. Impossible to park and to get your car in and out for service. 2 times Lokey wasn’t able to fix my car and referred me else where- which is ok but extremely frustrating and a waste of time. No one ever answers the phone and it’s a constant phone tag situation. will never take my car to this service station again. Literally will only use them for the free oil changes. Organization needs to be put in place. More staff. Seriously don’t know why anyone takes their car into this location. More

Very helpful in getting LOF completed. Made a 930 appt a week prior. When I showed up on time found out I wasn't scheduled. Rep worked me in eventhough they were busy. Made a 930 appt a week prior. When I showed up on time found out I wasn't scheduled. Rep worked me in eventhough they were busy. More